I have had several talks on the phone with Mr. Does after those I guess I can say you have a completely wrong impression of them.
At first you have to know that Vesalia is run only by one man from his home (he has to clear and close his storage as the income won`t make up for the rent anymore) He is an older man so he isn`t that good at the e-mail thingy especially when it is not in german. If you want to know something from them call them, as mails have a rather slim chance of being read in a reasonable timeframe.
He has to see after his mother as she isn`t very well at all, so he sometimes has no time to see after the business.
Regarding the controller: Of course it is annoying to get defective goods, but you have to see that they actually did a negative balance after sending you another controller for the postage alone. You can imagine that you can get ticked off if you already do negative business an the person on the other side is using harsh words. The alternative would be not to ship any order below lets say 100 EUR abrought, you don`t really want that, do you ?
Maybe it helps to see Vesalia more like a complete private person that just happens to have a pretty list of his good to offer and not to comapre them with Amazon or the like with all is well, all is happy customer care.
Though Mr. Does really goes out of it`s way to help it`s customers. He actually drove to Thomas Dellert in person to see that the G-Rex A4000T that I ordered got the needed fix before it could be delivered at all. When I ordered my MicroA he called me on second X-mas (!) day that he was just about to set up the system and it will be delivered in the next few days.
I agree that the situation is not ideal, but what would be the alternative ? If Mr. Does would decide to close down Vesalia, where would you go to buy all the stuff no one else has ?
