About a month and a half ago I ordered an new US keyboard 1200 and a DCE flicker fixer from them.
So you ordered just a Keyboard (appart from the FliFi) and got an A1200 for free and you are still complaining about them and about the state the (free) A1200 was in ?
They tend to be generous (when I ordered a spare CDTV board I got 3 and was only charged for the one I ordered) so when they made a mistake with the US / UK keyboard I would play it low instead of makeing much noise.