@Orjan:
I'm in the same situation now as you were before.
Waiting for a DOA CSPPC card to be fixed at DCE which was sent there through Vesalia. I received it dead on the PPC side and after sending it back to Vesalia, instead of getting a working card back they decided to send the old one to DCE for warranty repair.
The trouble is though that now Vesalia won't reply to my e-mails at all regarding the status of it. I would be satisfied even with "Sorry, but no one is reachable at DCE at this time. We tried.", but I get total ignore from them.
Now, when I place a new order, I get a fast reply that requests payment within a day. They are really not fair. They can reply to that, and they ignore my warranty repair questions. :-(