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Author Topic: Best hardware dealer in europe? Vesalia still in buisness???  (Read 2943 times)

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Offline x56h34

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Re: Best hardware dealer in europe? Vesalia still in buisness???
« on: February 19, 2004, 08:48:48 PM »
Vesalia is good in terms of stock. You will get what you order, but...pray that it works fine because their customer service is IMO terrible. So terrible that they should be arrested. Almost as bad as DCE.

Pros: Good inventory
Cons: No after-sale support, unless I would assume you live in Germany and knock on their door.

 

Offline x56h34

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Re: Best hardware dealer in europe? Vesalia still in buisness???
« Reply #1 on: February 19, 2004, 09:21:51 PM »
@Orjan:

I'm in the same situation now as you were before.

Waiting for a DOA CSPPC card to be fixed at DCE which was sent there through Vesalia. I received it dead on the PPC side and after sending it back to Vesalia, instead of getting a working card back they decided to send the old one to DCE for warranty repair.

The trouble is though that now Vesalia won't reply to my e-mails at all regarding the status of it. I would be satisfied even with "Sorry, but no one is reachable at DCE at this time. We tried.", but I get total ignore from them.

Now, when I place a new order, I get a fast reply that requests payment within a day. They are really not fair. They can reply to that, and they ignore my warranty repair questions. :-(