I wish they would change “In Stock” to “Build to Order”.
I understand that these are unique products, but having an item sit in PENDING status for two weeks or longer is frustrating on the customer. If an item is “IN STOCK” it’s ready for shipping with an update to status a day later.
I have people who are interested in this machine. More so now that I’m getting one. When questioned about it’s arrival and I tell them “It’s still PENDING” and I send them a screenshot, a bit of excitement evaporates due to the lead time.
I’m not upset about the process. I’m suggesting a bit better transparency to the customer to manage expectations. Replies to my inquiries concerning my order have been almost immediate and the communication has been excellent, providing status and explanation.