@mauidj
Were you upset that the person didn't say thank you or that you didn't make your commission? Best Buy's high-end subsidiary Magnolia Hi-Fi has decent service (not always technically savvy--just helpful), but they sell everything at MSRP. Why would anyone in their right mind pay that when they know they can do better somewhere else? Apple's the exception, as you noted, since their stuff retails for the same price pretty much everywhere (gotta love Costco or Sam's Club for iPods). Perhaps our friendly moderator had a Best Buy gift card floating around?