I have been in the parcel industry for the last 7 years here in the uk.
I worked for Parcelforce Worldwide for 6 years
and recently securicor Omega Express or DHL as now is.
And red is right , sooner or later if u keep using the same carrier , something will go worng.
You have got to remeber it is a highly competitive and stressed out industry.
The employee alot of people these companies and the more people who work for u, the more chance there will be a #### up.
Most delivery driver dont care about the packages, causee they are working 12 , 13 hours a day and rushing their tits off.
The sorters in the distribution centres are even worse, cause they never have to face the customers.
I could go on and on about the parcel industry but i would be here all day.
BTW ups in the uk, hardly carry any items, and the drivers do #### all, i have seen them sitting around for hours doing nothing