Hyperion bankrupt?

[cpaek72]

Jesus Christ guys. Thanks for finding this. I ordered a system from Amigakit and it' been on pending for a week now and was wondering what was going on. I sent an email to them to cancel the order and send a refund right away. Good find and amazing community.

[cpaek72]

By the way, this doesn't affect Amigakit in any way right? Hopefully, they are fine.

[cpaek72]

Well, Amigakit just wrote this back to me. Not sure If I will ever buy anything form Amigakit again, only because they are willing to sell a product knowing full well that the operating system it was built for has gone bankrupt. I just responded to them for a full refund immediately.

Hello Charles,

Your system has been being built this week, it takes a few days to assemble the system and install the software and quality test it before dispatch.  It is almost completely assembled now.

The AmigaONE X1000 is from A-EON Technology, not Hyperion.  A-EON has not gone bankrupt.

[cpaek72]

If Trevor buys all the assets for OS4 and continues development I'm willing to give it a chance, but there is no way I'm going to have the x1000 sent to me with this currently going on. Amigakit is pretty unbelievable. I know they probably need my money, but that's really crossing the ethical line and looking the other way. Am I overreacitng?

[cpaek72]

How's that Gizmo? Can you explain?

[cpaek72]

Look, I never expected the service to be like buying from Dell or Apple. And yes, I did know full well  that what I was getting into. But the fact is that the computer hasn't shipped and I'm asking for a refund from Amigakit and Amigakit is saying, "Hey, the os doesn't matter, A-eon is great and we have the system almost fully built." The money is not an issue, otherwise I wouldn't have purchased it. I purchased the system, because I wanted it and that's how these things go, but I never received it. I am asking for a refund and they are giving me the runaround. This is not about if I deserve this because I should have known what i got myself into, it's about if Amigakit is right to refuse my cancellation.

[cpaek72]

Look they gave me my refund and I am not angry. I only want the information to be out there so that no one else makes a purchases without clearly knowing all the facts. They are selling the x1000 system with os4 FE as the main operating system on their website. Let's not be fanboys here and clearly see the situation as it is.
I purchase from Ebay all the time and I know what I'm getting into when I purchase a product with no support, because the seller clearly states that it's been used or is a retro product. But when you purchase a new computer Amiga or not, you expect certain things to be out in the open and Hyperion being bankrupt is a little small detail that just got leaked. Amigakit sounds like they've known for a while from the email they sent me. If it stated on their website that os4 currently has no support from Hyperion then I would have purchased with a sound mind, but no one wants this information to be out there, especially the guys that are creating hardware that rely on os4 to be their main operating system. To say that to buy into Amiga is to let go of all notions of consumer rights is ridiculous. Do you disagree Gizmo?

[cpaek72]

I'm glad KLX300r. I really did want the system and I will consider it if someone picks up the pieces of this os4 debacle. If it's a slight slippage and they figure out to carry on that would be great. I'm not here to bring down the x1000 as I think it's a great system.

[cpaek72]

Yes, I did say that I would re-order the system once the facts came out and we knew where this was all going. Trust me, it was all very sensible and polite in the first emails until I started receiving multiple responses as to why I might not want a refund. Never had that happen to me, so that's why it escalated.

[cpaek72]

I apologize if you guys didn't know for a while. Maybe a few days? Even so, it's best to let your buyers know what they are getting.

[cpaek72]

fair enough Our community has always been helpful to each other through good times and the bad and I'm sure we'll be here for many more years yet as 'they' tried to kill us for good too many times and WE THE COMMUNITY are still here in 2015!!! without US there is no 'Amiga' :hammer:

I have the 500, 1200 and the 2000. I love the Amiga, both original and NG. It's more the community than the hardware. You see a lot of infighting between the two groups, but I'm agnostic to the whole thing and just love what it gave me in the past and I want to give back to it by supporting future hardware as well.

I purchased os4 for classic and will check it out before committing to a full on NG system in the future. Should have listened to the forums earlier when someone actually suggested that.

[cpaek72]

@Kremlar

Before a customer purchases an AmigaONE X1000, in Checkout it states that the build will take up to 10 days, so customers know before they buy it won't be simply pulled off a shelf and packed immediately.  Remember that every X1000 is different, assembled bespoke to the customer's order with care.  This is not a low cost budget PC that is quickly thrown together.

The customer in question here opened a Support Ticket within 1 day asking why we had not shipped the X1000, we responded immediately and explained that it would be a week or so before it would be despatched from us.

Our order history pages also provide customers with updated information on the system build.

Hey Amigakit, that's totally a lie. I asked why the order I place was on pending. I wanted understand your ordering system and was not sure if the order had gone through. When you explained to me how it all worked I was fine with waiting. I did not expect the order to ship through in a single day. Wow, your lack of truth is truly disturbing here. I could post all of our correspondence on this forum for everyone to see, but I would rather not. You should post my address and my credit card info while your at it.