It seems they may be more responsive as the Amiga "market" has taken on more enthusiasm recently: new hardware and software products released, with new web sites and users. Elbox's prior attitude was a "shoot yourself in the foot" mentality that forgot or ignored the concept of Customer Service -- something I saw a lot of in certain European countries I spent time in.
Other folks (e.g., Amigakit) seek out your business ($/€/£) and those on the other side of the coin seem to say, "Take it or leave it. We don't care."
