Amiga.org

Amiga computer related discussion => Recommended Amiga Dealers => Topic started by: garyg on November 18, 2020, 12:49:55 AM

Title: Has anyone had trouble getting a refund from AmigaKit?
Post by: garyg on November 18, 2020, 12:49:55 AM

I ordered something from them in August and received it. Then I found I didn't need it and arranged to
send it back, which I did on Sept. 8th.

They have not acknowledged receiving it and do not respond to my inquiries asking about posting
a credit to my account (I would like to order something from them). I've even called them.

Has anyone else had problems with them, especially with returns?

Gary

Title: Re: Has anyone had trouble getting a refund from AmigaKit?
Post by: amigakit on November 18, 2020, 01:20:22 PM

Hi,  the credit is applied already on your account- our server sent you an email confirming this.   You can apply this against the new item you wish to purchase.  Contact our Support for details (not sales).  Thanks

Title: Re: Has anyone had trouble getting a refund from AmigaKit?
Post by: garyg on November 18, 2020, 06:06:39 PM

Thank you. It's too bad I had to complain in a public forum to get this response.

I never got the messag from your server;  FYI, just now t logged in and see no credit in
the Cart or My Account.

Title: Re: Has anyone had trouble getting a refund from AmigaKit?
Post by: beller on November 18, 2020, 07:40:05 PM

Im still waiting for two orders..no emails.  Just says pending on the web page....

And I never receive emails and they don't get sorted to spam files...

Title: Re: Has anyone had trouble getting a refund from AmigaKit?
Post by: beller on November 20, 2020, 10:29:12 PM

....and the next day I got emails saying my order was shipped!  Thanks Matthew!

Title: Re: Has anyone had trouble getting a refund from AmigaKit?
Post by: garyg on December 10, 2020, 02:17:54 AM

It's now three weeks since my last post and I just visited the AmigaKit website again.
STILL no indication that my return has been credited to my account (nor did I ever receive
a notification to this effect from their server).

Gary