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Coffee House => Coffee House Boards => CH / General => Topic started by: mikeymike on June 04, 2004, 07:32:01 PM

Title: phone menu systems, call centres
Post by: mikeymike on June 04, 2004, 07:32:01 PM
"please dial in your inside leg measurement now", pretty much sums up how stupid some companies' phone menu systems are (when you ring up customer services)... Grr.

The sooner that the call centre culture dies, the better.
Title: Re: phone menu systems, call centres
Post by: that_punk_guy on June 04, 2004, 08:58:02 PM
Dial 99 ;-)
Title: Re: phone menu systems, call centres
Post by: mikeymike on June 04, 2004, 10:12:13 PM
Que?
Title: Re: phone menu systems, call centres
Post by: that_punk_guy on June 04, 2004, 10:21:28 PM
Always play with their heads! :-)
Title: Re: phone menu systems, call centres
Post by: KennyR on June 04, 2004, 10:29:19 PM
That's life, you just have to play the game. Etc.

;-)
Title: Re: phone menu systems, call centres
Post by: that_punk_guy on June 04, 2004, 10:32:25 PM
:lol:
Title: Re: phone menu systems, call centres
Post by: cecilia on June 05, 2004, 01:01:06 AM
(http://www.amiga.org/uploads/cavt40c0f3af09c57.jpg)<---- newest amiga org member! :roflmao:
Title: Re: phone menu systems, call centres
Post by: that_punk_guy on June 05, 2004, 02:20:18 AM
Quote
cecilia wrote:
(http://www.amiga.org/uploads/cavt40c0f3af09c57.jpg)<---- newest amiga org member! :roflmao:


Do you like it? A friend made it, but it was kinda crappy so I touched it up. :-)
Title: Re: phone menu systems, call centres
Post by: whabang on June 05, 2004, 03:34:00 PM
Quote

that_punk_guy wrote:
Quote
cecilia wrote:
(http://www.amiga.org/uploads/cavt40c0f3af09c57.jpg)<---- newest amiga org member! :roflmao:


Do you like it? A friend made it, but it was kinda crappy so I touched it up. :-)

It's great! :lol:
Title: Re: phone menu systems, call centres
Post by: whabang on June 05, 2004, 03:38:20 PM
Quote

mikeymike wrote:
"please dial in your inside leg measurement now", pretty much sums up how stupid some companies' phone menu systems are (when you ring up customer services)... Grr.

The sooner that the call centre culture dies, the better.


I'll tell you guys a little secret:
Not pressing any button usually gets you to the right place!

BTW, we have three lines at work. All go to the same staff, so it doesn't matter which you call. :-D
Title: Re: phone menu systems, call centres
Post by: Vincent on June 05, 2004, 04:28:03 PM
Quote

whabang wrote:
I'll tell you guys a little secret:
Not pressing any button usually gets you to the right place!

Yeah, straight through to an asian call center where they all have really thick asian (usually indian) accents who speak really quietly. :-P

Half the conversation is me asking "what was that?"
Title: Re: phone menu systems, call centres
Post by: odin on June 05, 2004, 04:37:14 PM
:admonish:

Stupid banks/government organisations/insurance companies/customer services/public transport services are replacing every single counter with a real-life person behind with useless speaking computers and/or even more useless clueless idiots behind a phone who have zero knowledge about the matter at hand.

The bloody train service here in The Netherlands is asking 50 cents extra when you buy a trainticket at a counter instead of a machine now! And they're thinking of completely abandoning the international trainticket service at the counter. 'Here have this 0900 number to buy your trainticket to Germany' :pissed:.

Or what about banks closing down every branch in rural communities :-x :whack:.

Oh wait, ofcourse. This is the information age. We don't need physical contact anymore now, isn't it?  :evil:.
Title: Re: phone menu systems, call centres
Post by: the_leander on June 06, 2004, 04:48:03 PM
@odin

Well said sir, well said indeed  :-)  :-)  :-)
Title: Re: phone menu systems, call centres
Post by: mikeymike on June 06, 2004, 05:48:36 PM
Quote
I'll tell you guys a little secret:
Not pressing any button usually gets you to the right place!


Not if you're phoning an evil organisation like BT.  Then you get transferred continually between apartments, the call dropped several times...
Title: Re: phone menu systems, call centres
Post by: whabang on June 07, 2004, 08:21:55 AM
Quote
Not if you're phoning an evil organisation like BT. Then you get transferred continually between apartments, the call dropped several times...

Not dropped. Interrupted! :lol:
The easiest way of getting rid of annoying people! :-D (why do I feel like the devil's advocate here? :-))