Amiga.org
Amiga computer related discussion => General chat about Amiga topics => Topic started by: kreciu on September 12, 2017, 12:01:22 AM
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Hi! I have a problem, I set up my new Hyperion account and registered my AmigaOS4.1 copy (about year ago). I reinstalled my AmigaOS4.1 and I tried to log in and I couldn't, so I went to website and I also could not log in. I have my user and password saved. It doesn't exist anymore on Hyperion website(?!). I tried to create "new" account, the same user, and email and... I was able to create it (?!)... but I did not get confirmation (account activation) email.
How can I contact Hyperion Support?! There is no support email on their website and I can't post on forum.
Any ideas and help appreciated! Such a stupid issue...
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@kreciu
try sending a PM to @ssolie or @Cyborg here on amiga.org as they both have accounts here. good luck! :)
-- eliyahu
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@kreciu
try sending a PM to @ssolie or @Cyborg here on amiga.org as they both have accounts here. good luck! :)
-- eliyahu
OK. I will try. They should have support email listed on website, just in case like mine.
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OK. I will try. They should have support email listed on website, just in case like mine.
Good luck! I have had the same issue with my forum login for over a year now. I have yet to get a single reply back on the issue.
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Good luck! I have had the same issue with my forum login for over a year now. I have yet to get a single reply back on the issue.
hmmm. something wrong here! i'll send an email to some folks and see if we can get some traction on this.
-- eliyahu
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hmmm. something wrong here! i'll send an email to some folks and see if we can get some traction on this.
-- eliyahu
I have AmigaOS4.1 (registered!) that I can't use. Fantastic.
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Wait, what? OS4.1 needs to authenticate with an online account?
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Wait, what? OS4.1 needs to authenticate with an online account?
When I want to run AmiUpdate yes, it will ask for my Hyperion Account. Now, I can't run it. I feel like MS is not going to activate my WinXP (or something else) anymore ;).
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Why you can post to Hyperion's forum? Have you registered account to there? It is not a same account.
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Why you can post to Hyperion's forum? Have you registered account to there? It is not a same account.
They are not the same. I can log into my Hyperion site account but not the forum site.
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Why you can post to Hyperion's forum? Have you registered account to there? It is not a same account.
OK. That was helpful, I created new account to use forum. At least I can ask about my "other" account.
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I got my problem solved through Hyperion's support forum. It took some time about 4-7 days. I don't remember excatly.
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You would think that in 2017 we would have mastered the art of "creating website logins that work", but apparently not. I'm dealing with a nearly identical issue with Malwarebytes (reputedly one of the best anti-malware packages out there) website right now. Guess it happens to the best of us! ;) *shrug*
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@kreciu / @Acill
check your email inboxes. ;)
-- eliyahu
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@kreciu / @Acill
check your email inboxes. ;)
-- eliyahu
Telling me to log in on the account I can't log in on and deleting the new one I had to create to report that isn't helpful. The captcha is broke for me on all browsers.
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@kreciu / @Acill
check your email inboxes. ;)
-- eliyahu
I did and I have nothing there? Did you send me something?
After registering on Hyperion Forum I got email from Steven telling me to register my AmigaOS4.1 to get access to "full" forum...
I sent him reply with my problem description and info about this thread. We shall see what will happen.
:)
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@kreciu
i contacted steven for you guys to sort this out, and he sent you emails after our discussion. so now he knows the situation, and i'm sure he'll be able to get this working for you both. good luck!
-- eliyahu
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@kreciu
I contacted Steven for you guys to sort this out, and he sent you emails after our discussion. so now he knows the situation, and I'm sure he'll be able to get this working for you both. good luck!
-- eliyahu
Yeah, no luck. The only email I got from him was that my other account is active and he deleted my duplicate and to log in with the other one, which takes me back to the beginning of having an account I can't log in as reported on. THIS is the issue.
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Same here. Steven told me that I never log in into my account... and most likely I created account under different user name.
Funny since I have confirmation email from Hyperion about account creation WITH user name and password in it, and I did registered my AmigaOS4.1 on website in Dec. 2015.
He sent me to http://www.amigaos.net/contact for help.
Limbo.
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OK. Steven helped me. I was able to log in and register my AmigaOS4.1. I'm in business again.
Apparently my old account got deleted.