Amiga.org
Amiga computer related discussion => General chat about Amiga topics => Topic started by: AmigaBelieva on May 07, 2017, 01:13:20 AM
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Hello,
Has anyone suffered misfortune or loss of their treasured Amiga on sending it to Amigakit: http://www.amigakit.co.uk for repairs? I've waited nearly 6 months to have my Amiga 1200 board re-capped and inspected, and the only response I received 3 months ago was there was a backup of repairs from the Holidays. They don't seem to answer the phone much and their 1-800 number seems disconnected. Is there any suggestion on how I can expedite this, or should I cut bait and ask for my trans-Atlantic shipment to be returned?
Respectfully,
Mike
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I can't picture Matt abusing you, its not his style.
Just e-mail them an inquiry and ask them wtf is up.
BTW - You DO know who runs the Amiga websites now, don't you?
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And to their credit...
This kind of thread has not been censored...
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And to their credit...
This kind of thread has not been censored...
There is absolutely no reason to censor a legitimate question.
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Hello Mike
Apologies for the delay. I will check with our Technician tomorrow morning and ask him to update your ticket with the work he has done.
Quite often recapping a board is not as straight forward as it seems when there is a lot of resultant damage due to the leakage on surrounding tracks, ICs and components. However, look out for his report tomorrow on the ticket system.
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Mike, a quick follow up:
I have been searching our system and unfortunately cannot find any payment or order for the Capacitor Replacement Service. Can you pmail and tell me if you placed the order on a different account ? If you have the order number, I would be most grateful if you can let me know.
At the moment it seems like there is no order or payment, so maybe you mailed us your board without it an order for the service being placed? If this is the case, then it may explain the delay because we work through our system in order of when the customers placed their orders for servicing.
It is difficult for me to ascertain all the facts exactly because as I write, it is Sunday morning and I am not in the office.
After the weekend we can investigate further.
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There is absolutely no reason to censor a legitimate question.
"legitimate question"?
They've always answered my email inquiries.
Even when it was a issue we didn't see eye to eye on.
So instead of insinuating that they somehow absorbed his precious Amiga...
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"legitimate question"?
They've always answered my email inquiries.
Even when it was a issue we didn't see eye to eye on.
So instead of insinuating that they somehow absorbed his precious Amiga...
He wasn't. Check the post he was replying to. On another note, they had my Amiga for a few months too. I think after my first inquiry (which was certainly a month or more down the line) they stated they had just not got around to it yet, and being the laid-back chap I am I told them there was no rush... So am I partially to blame? This was a few years ago now. I think there was an Amiga show at the time which slowed things down for them even more (or me? haha).
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There was a time when electronics were "repaired" by replacement.
The turn around time on this type of work was six to eight weeks...
But real repair takes time. Remember, there are no replacement parts!
The problem here is the bottleneck on expecting AmigaKit to do everything, "overnight".
All the business in the Amiga world are one or two people shops and are our support for everything.
Matthew is an outstanding businessman and person.
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And to their credit...
This kind of thread has not been censored...
What an absurd thing to say OF course they wouldnt censor the thread. Matt and his team are very reliable and care about the community they are just snowed under with work and back work im sure..
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What an absurd thing to say OF course they wouldnt censor the thread. Matt and his team are very reliable and care about the community they are just snowed under with work and back work im sure..
@mag
READ carefully...
"To THEIR credit"