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Amiga News and Community Announcements => Amiga News and Community Announcements => Announcements and Press Releases => Topic started by: Argo on June 18, 2011, 03:24:39 AM

Title: AmigaOS Support Forum Launched
Post by: Argo on June 18, 2011, 03:24:39 AM
From the Hyperion Entertainment Blog:

Quote
I am happy to announce that Hyperion Entertainment has launched a new AmigaOS support forum!
This forum is designed to centralize communications between AmigaOS customers and the AmigaOS software development team. Think you found a bug? Then post a message in the support forum. If an AmigaOS beta tester is able to reproduce the bug then they will take it from there. AmigaOS core developers are also encouraged to participate in the forums and can answer questions directly as well.
Additional support forums are available for Hyperion's game products such as Freespace and Shogo.
AmigaOS developers have not been left out. There is a support forum for you as well. Found a bug in the SDK? Then just post a message and get it fixed.
Everyone will be allowed to read the web forums but only registered product customers will be allowed to post. To become a registered user, just register your product with Hyperion at their main web site using your product serial number. Remember to register all your Hyperion products for full access.
To summarize:
 1. Register your product serial numbers at the main Hyperion Entertainment web site.
 2. Create an account on the new Hyperion Entertainment Message Boards.
Steven Solie
 AmigaOS Development Team Lead


http://blog.hyperion-entertainment.biz/?p=469
Title: Re: AmigaOS Support Forum Launched
Post by: jorkany on June 18, 2011, 02:29:26 PM
This should prove entertaining. Hey, "entertainment" is even in the site name!

http://forum.hyperion-entertainment.biz/
Title: Re: AmigaOS Support Forum Launched
Post by: SysAdmin on June 18, 2011, 02:30:07 PM
Cool News!
Title: Re: AmigaOS Support Forum Launched
Post by: Trev on June 18, 2011, 04:31:45 PM
You mean we won't have to resort to snark and finagling to get problems resolved?
Title: Re: AmigaOS Support Forum Launched
Post by: buzz on June 18, 2011, 09:44:01 PM
surely a bugtracker is more useful to track issues than a forum?
Title: Re: AmigaOS Support Forum Launched
Post by: Minuous on June 18, 2011, 11:38:12 PM
>only registered product customers will be allowed to post

In that case it's not going to centralize anything. I am not going to be able to log on there and report bugs. So what I am I supposed to do then? There's not even an email address AFAIK for submission of formal bug reports.

Ignoring the bugs doesn't make them go away Hyperion!
Title: Re: AmigaOS Support Forum Launched
Post by: Minuous on June 18, 2011, 11:42:07 PM
(duplicate post)
Title: Re: AmigaOS Support Forum Launched
Post by: HammerD on June 19, 2011, 04:35:13 PM
Quote from: buzz;646107
surely a bugtracker is more useful to track issues than a forum?


Yes, there is an internal bug tracker for AmigaOS 4 developers and beta testers already.


The forums are for customers to ask support questions that may not necessarily be bugs.

Any real bugs found through the forums will be entered into the bug tracker by the Beta testers.
Title: Re: AmigaOS Support Forum Launched
Post by: buzz on June 19, 2011, 05:32:18 PM
A public bugtracker is more useful. Else how can someone check if their bug is already reported, or add further information to an existing report. Anyway, just my opinion.
Title: Re: AmigaOS Support Forum Launched
Post by: ChaosLord on June 20, 2011, 02:47:34 AM
At first I was very happy about this news!  FINALLY a way for me to report bugs in OS4.x!  For many years I have not known who to report bugs to.  I mention them on forums (AmigaWorld.net) but apparently the powers that be don't read my posts.

So I went over to report the bugs I found from using OS4 for 5 minutes and found out that I am banished because I am not an owner of OS4. :(

This all happened a couple of days ago.  It really demotivated me so badly that I didn't even write about it here at first. :(

All bugs I have found were from asking nice ppl to run Total Chaos AGA on their OS4 CLASSIC setup to see if it would work.  Btw, all the bugs I found years ago in OS4 are still there in OS4.1 (!)

2 or 3 ppl reported Total Chaos AGA to work on OS4.0 CLASSIC as long as you first delete the trojan and work around some other OS4.0 bug(s).

The bugs appear to be worse in 4.1 because Professional Betatester and Bug Gladiator, Darren Eveland couldn't get it to run.  Eventually he went MIA.  Either he was defeated in honorable gladiatorial combat by OS4.1 Classic or he was distracted by his supermodel Ukrainian wife. :D
Title: Re: AmigaOS Support Forum Launched
Post by: buzz on June 20, 2011, 05:27:31 AM
ChaosLord: that sucks. A bug is a bug, and the whole closed aspect makes this pretty pointless. I understand your annoyance.

I've never understood why neither morphos nor os4 had some deal to encourage devs to take up the platform anyway. With such a small userbase, the price is hardly going to encourage people to work on the system. And this "closed" forum, is another example. I guess i will never understand it.
Title: Re: AmigaOS Support Forum Launched
Post by: ChaosLord on June 20, 2011, 07:09:48 AM
I have decided that publicly advertising an "AmigaOS Support Forum" and then pre-banning 85% of all AmigaOS developers from joining is a good way to get people mad at you.  Steve Solie should be glad that this announcement happened after Franko left.
Title: Re: AmigaOS Support Forum Launched
Post by: Kesa on June 20, 2011, 07:42:30 AM
Quote from: ChaosLord;646291
At first I was very happy about this news!  FINALLY a way for me to report bugs in OS4.x!  For many years I have not known who to report bugs to.  I mention them on forums (AmigaWorld.net) but apparently the powers that be don't read my posts.

So I went over to report the bugs I found from using OS4 for 5 minutes and found out that I am banished because I am not an owner of OS4. :(

This all happened a couple of days ago.  It really demotivated me so badly that I didn't even write about it here at first. :(

All bugs I have found were from asking nice ppl to run Total Chaos AGA on their OS4 CLASSIC setup to see if it would work.  Btw, all the bugs I found years ago in OS4 are still there in OS4.1 (!)

2 or 3 ppl reported Total Chaos AGA to work on OS4.0 CLASSIC as long as you first delete the trojan and work around some other OS4.0 bug(s).

The bugs appear to be worse in 4.1 because Professional Betatester and Bug Gladiator, Darren Eveland couldn't get it to run.  Eventually he went MIA.  Either he was defeated in honorable gladiatorial combat by OS4.1 Classic or he was distracted by his supermodel Ukrainian wife. :D

Please provide photos...
Title: Re: AmigaOS Support Forum Launched
Post by: ChaosLord on June 20, 2011, 08:15:05 AM
Quote from: Kesa;646312
Please provide photos...
:laughing:

I am fairly certain he won't lend her out to you. :)
Title: Re: AmigaOS Support Forum Launched
Post by: jakov on June 20, 2011, 09:32:34 AM
Franko left?
Title: Re: AmigaOS Support Forum Launched
Post by: jj on June 20, 2011, 12:48:33 PM
Quote from: jakov;646321
Franko left?

 
Dont tease me.  Is this really true ???
 
If it is its the best news in Amiga land recently.
Title: Re: AmigaOS Support Forum Launched
Post by: cecilia on June 20, 2011, 01:12:11 PM
Quote from: JJ;646334
Dont tease me.  Is this really true ???
 
If it is its the best news in Amiga land recently.


:laughing::roflmao: