Amiga.org
Amiga computer related discussion => General chat about Amiga topics => Topic started by: ami_junki on May 21, 2009, 02:08:29 PM
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Hi guys, just wondering if anyone has received their A1200 Typhoon cards from Softhut or if the know what is happening? I paid my money and was told several different dates, finally told it would ship last Friday but then nothing, I e-mailed Joe and there has been silence for a week. I was just wondering if anyone else is in the same situation, or if there has been a delay with the cards again? Cheers!
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Got my 4060, but still waiting for the Typhoon and SCSI add-on. Credit card was charged several weeks ago. I haven't followed up with Joe on this yet.
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The last I heard from Joe was last Wednesday, stating there was a delay from GVP. He said at that time they would be shipped Thursday, but I have heard nothing since.
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I got this reply today after emailing him, seems like we should expect them to ship this Tuesday :)
"Yes the boards are in final production but rather than build by hand he sent them to a contract manufacturer. They should be delivered to us on Tuesday right after the holiday and we hope to ship all backorders the same day.
Regards,
Joe"
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How did you pay? Did they actually charge your credit or debit card while the boards were still in production? (That is in violation of merchant credit card account rules.)
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I paid with PayPal but as far as I understood it some of the boards had already been manufactured but there was more demand than the amount of boards manufactured.
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It appears that this project from Software Hut/GVP was an ambitious task to meet the needs of the classic Amiga community. My hat is off to them, but I feel that good communication always trumps speculation, especially if money is involved. Patience is needed, but updates on the progress is also required.
The Dawg
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*bump*
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Still no news from Joe at least from my end, was told the cards are meant to arrive last week but no response to emails again .... don`t want to do a chargeback but at the moment no responses it is getting me a bit worried. Hehe I guess I got spoilt by Amiga Kit.
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Joe is a good person and will make good on your purchases, but his Amiga business is only a tiny fraction of what he does, so I have to admit that he isn't always the quickest with communications. I hope he will respond before anyone's patience runs out.
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I ordered a GVP Spectrum. Still hasn't shipped yet. But Joe did email me....a delay in production. But I've never had a problem with Software Hut not delivering. I am sure we will get our cards...just have to wait a bit longer :)
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How did you pay? Did they actually charge your credit or debit card while the boards were still in production? (That is in violation of merchant credit card account rules.)
Where did you get this from? If payments were made through paypal can/would they be still considered credit card?
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Hi All,
I've been dealing with Joe for a long while. Built up my A2000 and bought my A1XEG4 From Him.
Joe will make it happen. Starting short production runs is not easy and may take a while.
Chris
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I remember having dealt with him in the past and his service was great, I guess I have just become jaded in my old age lol. Ganbatte Joe! Looking forward to putting a lovely new Typhoon card in my miggy .... maybe GVP are boosting the card to 50 mhz :)
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Did anyone here back from Joe on Thursday or friday confirming shipment? Or did another Week pass and no boards? I did e-mail him requesting a full refund on Saturday (yesterday) if they were not shipped.but so far no news back.
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Did anyone here back from Joe on Thursday or friday confirming shipment? Or did another Week pass and no boards? I did e-mail him requesting a full refund on Saturday (yesterday) if they were not shipped.but so far no news back.
Just an update on the Typhoon accelerators. Joe emailed me this morning letting me know that he had confirmed the Typhoon cards will be in tomorrow (Friday 6/18). Now, that was all he said and I hope that also implies that all orders outstanding will be processed and shipped tomorrow as well.:D
I did not receive a whole lot of feedback from my last post concerning payment, but Joe's emailed answered the payment part for me and I guess all the folks irritated over paying and not receiving their cards answered the other one.
I have patience, but with this kind of special production where everybody (manufacture/seller) is protecting against risk (loss of $$$) my patience can be truly tested when someone has my money and I have no product. I trust Joe and considering the special production run of these cards I will be a little more patient. Keeping fingers crossed.
The Dawg
Above is the post from another thread informing of my communication with Joe.
The Dawg
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Above is the post from another thread informing of my communication with Joe.
The Dawg
I meant since then.... Joe has sent those same e-mails (with different dates) at least 4 times now. It seems always the same, Wednesday or Thursday he will get them in, and nothing. No follow up untill a few weeks later, when you e-mail him again.
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I meant since then.... Joe has sent those same e-mails (with different dates) at least 4 times now. It seems always the same, Wednesday or Thursday he will get them in, and nothing. No follow up untill a few weeks later, when you e-mail him again.
Sorry about that quarkx. To those that did receive cards, was there any shipping confirmation when their cards shipped from Joe?
The Dawg
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I have spent thousands with Joe and never had a problem. I would say that the manufacturing problems are most likely out of his control and there is nothing he can do to rush their completion, or resolve the delay, but he is trying to minimize any possible losses from people demanding refunds, so his communications have been sparse perhaps. He took a chance by paying up front to have the boards made and might not break even if too many people back out of their orders.
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I have spent thousands with Joe and never had a problem. I would say that the manufacturing problems are most likely out of his control and there is nothing he can do to rush their completion, or resolve the delay, but he is trying to minimize any possible losses from people demanding refunds, so his communications have been sparse perhaps. He took a chance by paying up front to have the boards made and might not break even if too many people back out of their orders.
@amigadave.
I understand your point, we all know what Joe has done in the past, and Joe's reputation is not on trail here, but at what point is it no longer acceptable to wait for a product that is delayed? 2 months, 6 Months, 12 years? (man, I am STILL waiting for my Intellivision keyboard from Mattel- the original one that the Intellivision slid into-Black Whale).
Coupled with the fact, that since I had ordered it, another accelerator card literally fell into my lap, leads me to the fact, that I am waiting for a card (now over 2 months) that once I receive, I am just going to turn around and sell to try and get my money back that way.
I am sure Joe has more than enough people on his list, that if I received a refund, this card would go out and not sit on a shelf somewhere.
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I just got an E-mail Again from Joe. He sent me a full refund. They are still delayed and none have been shipped out.
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I just got an E-mail Again from Joe. He sent me a full refund. They are still delayed and none have been shipped out.
Not good news for the rest of us. I payed based on his confirmation the cards were being delivered on 6/19. Not sure what to do at this point given we have folks who have waited up to two months. :angry:
The Dawg
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Received an update from Joe today.
Joe Muoio, Software Hut Inc, wrote:
The boards are do in anyday, yesterday actually then Mike found 1 issue he had to correct. So if all goes well should get them today and shipped out
So they are completed and not in development or anything like that
This looks to be good news and hopefully the card will get shipped today or tomorrow.
The Dawg
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Received yet another update from our friend Joe today.
Joe Muoio, Software Hut Inc, wrote:
I just heard from Mike 10 minutes ago and I should have non scsi boards today and the scsi models by Thursday
Seeing that I ordered a SCSI model I guess mine will not be available for shipment until Thursday. I do appreciate Joe keeping the communication flowing on the status of this very cool production run. It is important to us all who have ordered.
I have been involved with past retro production where the the folks leading it did not have the capital to front the production, but had the experience to get it done. Sometimes it takes an above average amount of time to do these runs and perform quality control measures to assure what is produced is top notched. I believe most of us are seeing the light at the end of the tunnel.
The Dawg
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@amigadave.
I understand your point, we all know what Joe has done in the past, and Joe's reputation is not on trail here, but at what point is it no longer acceptable to wait for a product that is delayed? 2 months, 6 Months, 12 years? (man, I am STILL waiting for my Intellivision keyboard from Mattel- the original one that the Intellivision slid into-Black Whale).
Coupled with the fact, that since I had ordered it, another accelerator card literally fell into my lap, leads me to the fact, that I am waiting for a card (now over 2 months) that once I receive, I am just going to turn around and sell to try and get my money back that way.
I am sure Joe has more than enough people on his list, that if I received a refund, this card would go out and not sit on a shelf somewhere.
Yes, I am sure that one or two refund requests aren't going to break Joe, and I can see why you wanted your refund after finding another accelerator card (which has nothing to do with Joe), but my point was that the Amiga users that ordered these boards should have expected some kind of delay for a production run of Antique hardware and shown some more restraint before going on a public forum and complaining about it.
Joe should have probably been better with his communication too, to keep people from turning to the forums to complain, but it just seems to be a recurring theme on Amiga forums to see impatience and complaining following lack of communication. I was just trying to ease peoples fears and support Joe as a long time supporter of Amiga users everywhere.
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I just got a UPS notice from Software hut that my Typhoon card shipped! It says friday delivery so I'll let you guys know how it turns out.
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Joe should have probably been better with his communication too, to keep people from turning to the forums to complain, but it just seems to be a recurring theme on Amiga forums to see impatience and complaining following lack of communication. I was just trying to ease peoples fears and support Joe as a long time supporter of Amiga users everywhere.
Agree completely. Joe should have sent a few more e-mails and should definitely simplify his Web site to the point where it can be kept current with limited time and manpower resources. We all should also see patience is in order for these limited runs of old product. I got my 4060 board later than promised, but not really later than expected. I'm still waiting on my GVP graphics cards, and I trust completely it will arrive in due course.
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@spihunter
Hot diggity!
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I just got a UPS notice from Software hut that my Typhoon card shipped! It says friday delivery so I'll let you guys know how it turns out.
Wow, awesome! Do you mind taking some photos of the board and packaging? Would be cool to see!!
I am still awaiting my GVP Spectrum graphics card...seems those cards are also delayed but for me that is ok, I am in no rush.
I have never had a problem with Joe or software hut either. I think the production issues are kind of beyond his control...
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About an order to SOFTWARE HUT: GVP Card + SCSI + Ram : 04/29/2009
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From : Joe Muoio, Software Hut Inc, [mailto:sales@softhut.com]
Send: jeudi 25 juin 2009 15:56
To : Vingt Trois Seize
Object : RE: GVP New Product
Hi,
Sorry for the delay, we finally got in some A1200 boards yesterday without scsi and shipped them and the scsi models should be going out by Monday. I will send the tracking # later on Monday
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I understand the frustration of people who ordered big buck items and had to wait;especially if they paid on order.
Joe has been quick to reply to email inquiry and quick to ship items he has in stock.Received my order(NOT FOR ONE OF THE BOARDS) in only a couple days.
While other vendors may have better service day-to-day remember other vendors did not take the risk of arranging for new production of these boards.Joe could have found himself with expensive inventory of dust collectors.
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About an order to SOFTWARE HUT: GVP Card + SCSI + Ram : 04/29/2009
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From : Joe Muoio, Software Hut Inc, [mailto:sales@softhut.com]
Send: jeudi 25 juin 2009 15:56
To : Vingt Trois Seize
Object : RE: GVP New Product
Hi,
Sorry for the delay, we finally got in some A1200 boards yesterday without scsi and shipped them and the scsi models should be going out by Monday. I will send the tracking # later on Monday
Good news! I cannot wait to set my A1200 up with this card and scsi module. :)
The Dawg
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Agree completely. Joe should have sent a few more e-mails and should definitely simplify his Web site to the point where it can be kept current with limited time and manpower resources. We all should also see patience is in order for these limited runs of old product. I got my 4060 board later than promised, but not really later than expected. I'm still waiting on my GVP graphics cards, and I trust completely it will arrive in due course.
So, who wants to volunteer to help Joe clean up the Softhut website?
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First off, anyone who ordered 'new' GVP items, keep us informed of the status, and when they arrive, etc...
It can't be easy getting another production run of 'obsolete' hardware going....
In another thread, some people spoke harshly about softhut, perhaps rightly so..... But IME, Joe always E-Mailed me back usually within a week to tell me the status of an item, order, etc....
And to be frank, a website that is never updated, 'phantom inventory', etc. is not exactly rare on the Internet.... A certain company that shall remain nameless, advertised a 1/72 scale Russian jet model for sale.... I ordered one and waited, and waited... After 3 weeks, they finally sent an E-Mail saying it wasn't yet available, and THEN refunded the charge to my credit card ... :bitch: (BTW, I ended up ordering the kit from Squadron.com, they said right away that the kit was back-ordered, but I still got it after 3 days.. Cooool...)
My rambling 2 cents....
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I remember the days of the early amiga we sent money to companies that had not even "built" the product yet. cut them a break or become an atari user :D
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here it is!
http://www.hyakushiki.net/pict0275.jpg
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@DamageX
This is a Typhoon by DCE 1999, not a new production model - "raises an eyebrow"...???
To me : no photos of products (if you did production run, you'd have a sample) no money.
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@DamageX
This is a Typhoon by DCE 1999, not a new production model - "raises an eyebrow"...???
To me : no photos of products (if you did production run, you'd have a sample) no money.
It could be an old picture, or the "new" cards could have been assembled from old PC boards produced by DCE in 1999.
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Yes I see that it matches the pic of the DCE board on Big Book of Amiga Hardware. Although it appears that there extraneous pieces at the edges of the board that need to be snapped off before it will actually fit (?) Curiously, someone also attempted to hide the 882 speed rating as printed on the chip, and there is a warranty sticker covering the CPU. I don't know if this is normal for DCE boards. In any case, I'm glad to have received something, new or old as it may be, considering that I was charged for it well over a month ago.
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I bet the '030 is a 33MHz rated part clocked at 40MHz... no biggie, and pretty common in the day.
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Yep, Got mine yesterday! It works great. It appears that they just used leftover new stock DCE Typhoon boards. I love the "Warranty" sticker over the simm and cpu FPU. :)
It seems a little quicker then my old 28 mhz cobra board. I dont see where you would add the scsi module?
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@DamageX,
Mine fit in my stock A1200 case with no problem. its been sitting on my desk running with the trapdoor cover off for a few hours with no problem.
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I dont see where you would add the scsi module?
I believe there are two versions of this card one with the scsi connection and the other without. I suspect that you ordered the not-scsi model.
The Dawg
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I believe there are two versions of this card one with the scsi connection and the other without. I suspect that you ordered the not-scsi model.
The Dawg
I think that's going to make a lot of people unhappy. Joe had the SCSI bit listed as an add-on, and I bet a lot of people were thinking they could add SCSI later. He should have sold them as "Typhoon" and "Typhoon with SCSI" with the price reflecting the difference in configuration.
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yup. When I ordered it I assumed I could add SCSI later! aww well. :)
It showed up, looks great and I couldn't be more happy.
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I think that's going to make a lot of people unhappy. Joe had the SCSI bit listed as an add-on, and I bet a lot of people were thinking they could add SCSI later. He should have sold them as "Typhoon" and "Typhoon with SCSI" with the price reflecting the difference in configuration.
I agree that this was not specific enough about the SCSI add-on and should have been listed as two separate cards (SCSI card - Non-SCSI card).
Most who are not aware that the SCSI option is basically the 50 pin connector and the SCSI controller chip that is soldered on the board.
This should be its own thread, but I will ask it any way. To the technically inclined, could this be added later? Is there any firmware chips that would have to be updated for the SCSI controller to be recognized on the card?
The Dawg
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Having the Typhoon card hanging out the bottom of the case doesn't really suit me, as I don't have a nice flat desktop to dedicate to the A1200. Plus it feels like this board could use a heatsink or fan and I don't feel like hacking something together. Anyone want to trade an accel that does fit fully inside the A1200? Or one of those RAM+FPU+RTC boards?
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Ok, who has been given shipping notification or has received there Typhoon card with SCSI? The curious would like to know.
The Dawg
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I wasn't/didn't, and I asked Joe for a refund last week, but he hasn't responded. :-/
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Not a squeek for me yet, I'm a no-SCSI purchaser.
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Not a squeek for me yet, I'm a no-SCSI purchaser.
Those non-SCSI units were received by Joe last week, and should have been shipped. The questions are simply:
1) How many of these boards are being received by Joe per week?
2) How many folks are in line to receive them?
It would be nice to know exactly where we are in line and what the estimated receipt time. Fore example, if Joe is only receiving 3 boards a week and there is 30 folks in line and your number 30, then you can expect that it will take at least 10 weeks for your board to become available. Not rocket science, but just estimating delivery time.
The Dawg
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I received an email from Joe this afternoon:
"I have now been able to fill all the non scsi orders. GVP has the boards finished and is just waiting on a delivery of the scsi chip which should be here Tuesday. My goal is to ship the remaining scsi 1200 accel backorders on this coming Wednesday."
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I received an email from Joe this afternoon:
"I have now been able to fill all the non scsi orders. GVP has the boards finished and is just waiting on a delivery of the scsi chip which should be here Tuesday. My goal is to ship the remaining scsi 1200 accel backorders on this coming Wednesday."
Yeap, that was what he told me today as well. Joe offered to ship me the non-scsi Typhoon today, and to have it upgraded later, but I'll just wait for them to be completed. I think we are getting closer to the finish line.:)
The Dawg
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Got my UPS notification today, be here Tue.
:)
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Joe still hasn't replied to my request for a refund, and no refund has been issued. In fact, he hasn't responded to any of the messages I've sent over the last few weeks. I don't want to sour my relationship with one of the last remaining Amiga dealers by initiating a chargeback, but I also don't like that Joe has been sitting on my $250 for the last two months. If he doesn't have product to ship, that money should be sitting in my interest bearing accounts, not his. :-/
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Joe still hasn't replied to my request for a refund, and no refund has been issued. In fact, he hasn't responded to any of the messages I've sent over the last few weeks. I don't want to sour my relationship with one of the last remaining Amiga dealers by initiating a chargeback, but I also don't like that Joe has been sitting on my $250 for the last two months. If he doesn't have product to ship, that money should be sitting in my interest bearing accounts, not his. :-/
@Trev
Not sure you still need or want the card, but here is what Joe sent me yesterday. I'm sure he is going to fill your order next week given that the scsi chips are secured and the boards completed.
Joe Muoio, Software Hut Inc, wrote:
We just received in a delivery today so I now have plenty of stock without scsi, but the scsi chip needed will be delayed until Wednesday of next week. Do you want to wait for this or go without scsi? Because of the design it needs to be soldered to the board so it will not be easy to add at a later date (probably need to send in your board for the upgrade)
I believe Joe is working hard with GVP to deliver this very unique production run. I have been associated in other retro production runs and believe me it can take a while given most of the work was done by hand. We will get our boards soon.
The Dawg
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Right on time, got here today. It looks great. Joe wrote a note in there and said sorry for the delay, we bumped you up to and 50Mhz model for the inconvience. I posted two pics in the gallery. I don't know why they say E-MATRIX? Don't care. The whole thing was odd to me because GVP never made a card named Typhoon, but DCE did?
I'd say that these are in fact:
http://www.amiga-hardware.com/showhardware.cgi?HARDID=124
Oh well, all good to me...
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Joe still hasn't responded, so I have no idea what's going on with my order. If he ships me the card, and I don't use it, I'll probably turn it around for what I paid for it.
Trev
@Trev
Not sure you still need or want the card, but here is what Joe sent me yesterday. I'm sure he is going to fill your order next week given that the scsi chips are secured and the boards completed.
I believe Joe is working hard with GVP to deliver this very unique production run. I have been associated in other retro production runs and believe me it can take a while given most of the work was done by hand. We will get our boards soon.
The Dawg
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I don't know why they say E-MATRIX? Don't care. The whole thing was odd to me because GVP never made a card named Typhoon, but DCE did?
E-Matrix = M-Tec; Viper = DCE name for the same product as the link says.
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Joe still hasn't responded, so I have no idea what's going on with my order. If he ships me the card, and I don't use it, I'll probably turn it around for what I paid for it.
Trev
Any noise from Joe on shipping the Typhoon SCSI cards???
The Dawg wants to know. :hammer: