Amiga.org
Amiga computer related discussion => General chat about Amiga topics => Topic started by: trip6 on July 07, 2008, 12:02:28 AM
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Just wondering if anybody else has had problems with Cloanto not shipping Amiga forever 2008? I ordered it in the first week of June and have yet to see it. I have e-mailed them but I have not gotten any kind of reply as to its shipping status... We are going on close to 6 weeks now...
Has anyone else had shipping problems with them?
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Last time I ordered, ~2006, they shipped through Digital River. Did you receive order confirmation email? IIRC, you could track your shipment, and even download the software before you got it on the Digital River page (provided you got an order number).
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I just received my copy of AF2008 a couple days ago and have never had any problem with earlier shipments from them.
Just be patient a couple more days, would be my advice.
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I ordered their previous version sometime last year and it took a long time for it to arrive compared to other mail delivered orders. So I wouldn't be surprised if it's taking it's time to reach you.
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I've always purchased the online versions myself.
I got an email the other week from Cloanto with an upgrade offer...
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I e-mailed Digital River with my order info but have yet to get a response....
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trip6 wrote:
Just wondering if anybody else has had problems with Cloanto not shipping Amiga forever 2008? I ordered it in the first week of June and have yet to see it. I have e-mailed them but I have not gotten any kind of reply as to its shipping status... We are going on close to 6 weeks now...
Has anyone else had shipping problems with them?
Im in the same boat my friend, they are not answering my email either? I did place my order 5 weeks ago.
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Have you considered he might be on holliday? :-).
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4pLaY wrote:
Have you considered he might be on holliday? :-).
No, not really :-D
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Digital River should not be on holiday, they are 24/7... If he's been on holiday 6 weeks, thats a pretty nice vacation... But no I never did consider that he might be on holiday that long, because there was nothing that would indicate it... I'm glad at least that I'm not alone on this... Which tells me its not just me...
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Im not talking about the delivery (its probably slow as people said here) but the email awnsering.
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I think they have several national holidays:
One is the "Running of the Bulls" where the "wanna be" matadors practice their running skills for the Beijing Olympic 100M dash..
After that they have a national day of mourning for them wanna be matadors who got clobbered by El Torro's hoofs. Then after that, is another one, where they all smash tomatoes against each other. Then the last one I can remember is where they take a goat and drop if off some church tower...just to name a few!
Aye karamba!...tony :crazy:
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Considering Cloanto is in Italy and not Spain I sentence you to go back to high school for a refresh :D
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I've been waiting 3 weeks for the download link and key.
3 email later and nothing.
He might be on holiday but that's a strange way to run a business.
I have opened a dispute in PayPal. :-(
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Also waiting :-(
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Also waiting :-(
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lets hope that there is a good explanation for this. I have ordered two times before from cloanto without any problems at all.
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Hm,
I was about to order a copy to replace my AF2006. Now I'm a bit worried...
But I'm sure they're just a small company with most of it's people on vaccation.
Though, an e-mail autoresponder doesn't cost much to set up
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Unless, of course, they have a server problem... It's the simplest explanation that fits all the facts. I mean, we all know Cloanto has always been a good, reputable company. Don't get cynical now!
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>>Considering Cloanto is in Italy and not Spain I sentence you to go back to high school for a refresh :D
:lol:
I hope that Cloanto and ACube are not having problems...maybe they are just busy...
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Mama mia! Mea culpa!...I must have "Old Timers Desease" for mixing up the countries!..But they DO have bulls and tomatoes in Italy, No?
Have no fear, I have da original Amiga Forever CD V5.0, never installed or used it, available...any offers?...sorry no have pay-pal...Ciao, amigo! :roll:
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trip6 wrote:
I e-mailed Digital River with my order info but have yet to get a response....
Are you sure it's Digital River ? The Cloanto homepage only offers ShareIt and Avangate as options.
You should check the emails you got when ordering.
I odered via ShareIt and got loads of emails immediately during and after the purchase: 1. new account, 2. order confirmation, 3. download link and license key.
If you didn't get any emails, then you probably entered a wrong address.
I'm still waiting for the physical product, though. It's almost four weeks now. Shouldn't take so long from Italy to Germany, should it.
Bye,
Thomas
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Share IT is just digital river's e-commerce service. It is digital river who it is ordered through...
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I ordered mine (Premium) on 7 June, got the link and key to download, but didn't get the discs yet. I emailed Avangate, but they said the physical shipment id handeled by amiga forever themselves. (But Amiga Forever / Cloanto don't answer my mails)
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My order went thru Avangate got my emails for the download links etc, just waiting for the physical disks to appear
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Last time I ordered a couple of years ago the d/l link came quite fast but I had to wait for the disks a couple of weeks.
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I received the Amiga Forever 2008 Premium one week ago...
Anyway, Cloanto seems to not respond to e-mails from some time now... but, as I said, I received my AF, so I think they have (only ?) some server problems or something similar...
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Zorro wrote:
I received the Amiga Forever 2008 Premium one week ago...
Nice handle, Zorro!
So what are the holidays in Italy? Here in the USA, everyone at work seems to be gone last week and this week, but I don't think anyone there has ever had the pleasure to give the King/Queen of England the sharp end of the boot.
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hardlink wrote:
Nice handle, Zorro!
So what are the holidays in Italy?
Mostly August but some (lucky) one take the July also / instead...
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I got a e-mail reply back from Digital River but not Cloanto today and they said that I did not order a CD from them just a digital download. I kindly replied that I ordered the premium version which had physical shipping and handling charges and is stated on Cloanto's site that it is Download + Physical Product. They said the vendor Amiga Forever \ Cloanto must be the one shipping the physical product then. Because they do not ship and CD's just digital downloads. So I guess the hold up on the physical product is on Cloanto's side.
Just an FYI to everybody...
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I ordedered the Standard version since I have the AF2006 Premiere Version. According to Colanto's site there's no changes to the 2 DVD's.
I got the Registration key and Download link about an hour after ordering. The CD took about 2 weeks to arrive, I think I got it on Jun. 27/08.
The CD was shipped from the US not Italy.
Shaf
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trip6 wrote:
Just wondering if anybody else has had problems with Cloanto not shipping Amiga forever 2008? I ordered it in the first week of June and have yet to see it. I have e-mailed them but I have not gotten any kind of reply as to its shipping status... We are going on close to 6 weeks now...
Has anyone else had shipping problems with them?
You know, if Doomy bought Cloanto, it's on schedule for delivery.
*runs and hides*
:roflmao:
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I got the dowload link now in minutes and got it installed; quite nice interface; having the Premium 2005/6 I just got the Plus version this time.
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To all,In case you missed it Amiga Forever (http://www.amiga.org/forums/showthread.php?t=47457)
Fear Not :-)
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Ok... So I e-mailed the new spam free e-mail address with verification routine at the beginning of the week and still have yet to hear from Cloanto... I am feeling more than a little bit ignored here...
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This is a bummer. I was just about to order. :(
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I ordered AF2008 just after it was released. End of May I believe. Now its Mid July and Ive still to receive my CD's from them. I *did* order the AF2008 Premium edition, and I have contacted them repeatedly on their online form, but I have not received any feedback from them.
Beginning to get a little bit worried... is Doomy handling the US distribution?
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I knew that I should have ordered from Vesalia... I believe they have physical product in stock... But I thought that ordering from the source would be better as I was supporting Cloanto directly and would get the latest most up to date product from him...
@GKlinger
Great to see you on here, are you focusing on amiga stuff more now or just being more active here since Lemon64 is lulling a bit for the summer...
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I ordered the Premium upgrade ($39.95) which includes a download key and the physical product on May 31. Received the download information immediately but there is no sign of the new CD package as of yet....
Bob
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I've got mine yesterday. Exactly five weeks (!) after I ordered it. According to the stamp it was shipped only two days ago. So probably they were out of stock or something like that and are now delivering. Hopefully.
Bye,
Thomas
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My physical disks finally arrived, but i still wonder why they dont bother to answer our emails
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I notice another trend here... Most European customers have received their disks and all USA\Canada customers have not...
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I just received my Disks from Cloanto today, so all is well... hopefully you other peeps in N.America will be getting your copies soon.
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I also received my copy last week :)
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got my copy of Premium edition last week too... it came from Digital River , I also have the 2 previous version, Cloanto never failed me...
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Lost my installation in a crash already and the download links...the only thing I hadn't in my backups.
...well, after some hunting I could find where I ordered it and now reloading it - 500+ MB just for the installer and license....now I'll backup it wholly!
I'll find it idiotic it has files on C: as I have another drive dedicated to Amiga stuff - AmiKit and lots of ADFs and installers.
S#t, still missing the install instructions.
well, braindead? Just DaemonTools + iso, couldn't remember what I did a week ago.. less beer, thx.. :pint:
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As a matter this post comes now from my emulated Amiga via AWeb installed on my job computer [strictly forbidden..]
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Woot... I finally got my copy the other day... Going on seven weeks but Cloanto came through...
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I would not hold my breath. I have emailed Cloanto five times, called Avantgate twice, no matter what, I get no resolution. Avantgate told me there is not much they can do which is RIDICULOUS.
My order was placed June 4th.
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trip6 wrote:
Great to see you on here, are you focusing on amiga stuff more now or just being more active here since Lemon64 is lulling a bit for the summer...
Thanks, trip. I decided the time had come to sort my Amiga 1200 out so I've been spending a bit more time keeping up on the Amiga forums. Now that I've got a complete WHDLoad set install there's a pretty good chance my participation is going to go back down. For example, I was up until 5am last night playing Crystal Hammer. :)
Glad to hear you got your copy. I'm going to order mine today. I'm in no rush so it will be a nice surprise the day it arrives. There's nothing better than coming home and finding something other than bills in the mailbox.
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Ordered Premium June 7th and got my CD this week. You should be getting yours anytime now.
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Mine arrived yesterday...
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Got mine Wednesday. I wish they had answered my emails.
Avangate listed the package as delivered four weeks ago. So I spent some time trying to find out where the package was. Stupid me, I didn't realize delivered means "we got your order" in Italian.
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Got mine two days ago. Quite the rigmarole and like others I just wish I had received some sort of email about it (even if only to inform me of a delay). Anyway, at least this has been resolved, finally...
tempestf wrote:
Got mine Wednesday. I wish they had answered my emails.
Avangate listed the package as delivered four weeks ago. So I spent some time trying to find out where the package was. Stupid me, I didn't realize delivered means "we got your order" in Italian.
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I replied to you via private mail to see if this has been resolved.
At the same time this deserves a public apology, and we will be sending out a small present to customers who have been affected.
I'd also like to briefly explain the delays and what we are doing to cure this.
There was a backlog on orders for physical products in June (downloads always worked fine). In theory our goal was and is that our third-party e-commerce partners ship the physical goods within 24 hours of the order. This is what they are equipped to do better than we do. Unfortunately this is not operational yet. We are trying to see with them how to best adapt their system to provide both the instant download and the separate physical delivery. This is also the reason why some customers contacted Avangate or Share-It to inquire about their order, and were (incorrectly) told that the order had already been completed (with the download). In any case, the backlog should have been resolved several weeks ago, as we shipped some remaining products on their behalf.
We also did indeed have a series of email problems. This was both a server crash that prompted an upgrade, and a spam-related update (our web forms and email addresses were getting 1000+ spam mails/day) which however was overly aggressive. I believe this has now been corrected with the new reCaptcha-based forms. The email backlog is however not fully resolved. As Nicola is away (just got married!) I am going through the queue myself and will be following up personally on outstanding issues.
We are now shipping orders and answering emails normally. I expect that by August orders should ship directly by a choice of at least two different providers. This is what we are still working on.
Amiga life is not always easy and when these things happen we all feel the extra pressure. Thank you all for your patience and support.
Mike
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Just got mine yesterday through the mail, shipped from the Netherlands. I ordered about the same time you did.
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Mine took a very long time to arrive, about a month. I wasn't worried though as this is my 3rd copy of Amiga Forever.
It's all here and it's all good!
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Cloanto thanks for the public response... It helps everybody know what is going on and understand better. Also, thanks for another great product. I am very happy with the 2008 version.
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It took a looong time to get to me in Canada (over 4 months since order date to delivery) but some of that delay was the new version coming out, and Cloanto contacted me about that in March. Got mine just over a month ago (ordered on March 4)so far, I am happy with it, but I still have to "learn" how to utilize it properly (but thats a whole other thread).
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Hey, Anyone still having problems? I ordered a AmigaForever Premium on the 5th of December, no package and no answer to emails.
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I never understood why people buy this package. I get my needs met via other routes. *cough* can't help folks here *cough*. *wink*. *cough* it's basically abondonware ye seek *cough* roms *cough* 20 years old *cough* UAE is free *ahem*
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I had no trouble buying a digital download version off them.
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No,it is not abandonware;whether you like it or not Cloanto is a LICENSED seller of the ROM codes,etc.
I am just so damn disgusted with so-called premium supporters of anything who basically just want it all free.In the heydays of Commodore Amiga too many felt they should only have to pay for the computer and then use all the stolen software they could find.I guess Americans aren't so noble after all.
Hyperion and Amiga,Inc just went through a big court battle over the OS rights.Hyperion won.
Amiga Forever also gathers all those bits in a nice package that installs and runs easily for the average Amiga fan who doesn't have time and effort to play in the files.
All you "cough" software thieves helped kill the Amiga market for software long ago.
I,for one, would rather not be known for how much of others' work I have stolen.You?
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Hmm.
I bought C64 Forever and Amiga Forever 2009, both boxed versions, in November 2009. Until now I have not received the package. But I got a download link for the online version?!
So far no reaction from their support team.
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No,it is not abandonware;whether you like it or not Cloanto is a LICENSED seller of the ROM codes,etc.
I am just so damn disgusted with so-called premium supporters of anything who basically just want it all free.In the heydays of Commodore Amiga too many felt they should only have to pay for the computer and then use all the stolen software they could find.I guess Americans aren't so noble after all.
Hyperion and Amiga,Inc just went through a big court battle over the OS rights.Hyperion won.
Amiga Forever also gathers all those bits in a nice package that installs and runs easily for the average Amiga fan who doesn't have time and effort to play in the files.
All you "cough" software thieves helped kill the Amiga market for software long ago.
I,for one, would rather not be known for how much of others' work I have stolen.You?
Dude, people are buying this stuff and it's not showing up in the mail box. All the money that was to be made was already made, this is 20 year old stuff. The folks who wrote it moved on and the companies behind it are in the grave yard. The stuff folks need to emulate were built into the machines and just about everybody who would want to emulate paid for it at least once anyway considering they had an Amiga in days past!
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Whatever you like to moan, I found AF 2005 (' 06?) a very convenient package to quickly get an emulated Amiga set up with a minimum of fuss and some nice goodies included (case badge, Deatbed Vigil, other various stuff on the DVD).
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Ontopic:
Have you guys tried phoning them?
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I just got an email from them, where they basically confirmed my address(which was correct) and said they will send another one! :) Hope that one will arrive soon.
To *cough* or not to *cough*? I have my reasons for buying, you may or may not...
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All you "cough" software thieves helped kill the Amiga market for software long ago.
Yes, at age 13, my $0 allowance could have single-handedly saved the Amiga market from other ne're-do-well children like myself.
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I never understood why people buy this package. I get my needs met via other routes. *cough* can't help folks here *cough*. *wink*. *cough* it's basically abondonware ye seek *cough* roms *cough* 20 years old *cough* UAE is free *ahem*
who knows? maybe because you are the "cough" smartest ass of the planet, while others are "cough""idiots ... who knows?
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Yes, at age 13, my $0 allowance could have single-handedly saved the Amiga market from other ne're-do-well children like myself.
So now is your chance to hand over some of your money. Vote with your dollar.
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So now is your chance to hand over some of your money. Vote with your dollar.
I do own several copies of Amiga Forever, incidentally: Amiga Forever 1.0 Preview Edition, Amiga Forever 2.0, Amiga Forever 2005 Premium Edition, and Amiga Forever 2008 Plus. I also spent almost 1,000 USD on an AmigaOS 4 box that I'm still trying to find a use for outside hobby programming, and I continue to buy new Amiga products, including donating new software to projects like WinUAE. So there.
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All you "cough" software thieves helped kill the Amiga market for software long ago.I,for one, would rather not be known for how much of others' work I have stolen.You?
Simply Tosh....The Amiga market was killed by Intel and Windows and Mac. Piracy had Zero to do with it. As piracy doesn't make a dent in M$ bottom line. Nor Piracy in any field of media except vertical market products where its often protected by crazy licence costs and support contracts. Piracy made the PlayStation and it has also made the XBox360. Every computer fair there is several chipping stalls.
If anything what really killed the Amiga was greedy shareholders and bad marketing and crazy wasteful product development and not outsourcing to the far east their manufacturing.
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who knows? maybe because you are the "cough" smartest ass of the planet, while others are "cough""idiots ... who knows?
Hahaha! Yo' Momma! Shut up and make me a stromboli least I get mad and "upload" some rom files and adf files to a port you'd rather not have me messing with. :roflmao:
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So you don't think the fact software was stolen to such an extent the software companies didn't make anything MIGHT affect their producing NEW programs for the Amiga that would convince even more people to buy Amigas is relevant?
And if you haven't the money to buy something ,it doesn't matter if you are 13 or 30,it is still stealing!Stealing isn't even necessary for food ,clothing,or shelter;if you can't get those from charities,then the government will take those things from people who worked for them and give it to you in much of the world.
Very few people appreciate anything they get without effort.
Commodore top management was admittedly inept and super-greedy.
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And if you haven't the money to buy something ,it doesn't matter if you are 13 or 30,it is still stealing!Stealing isn't even necessary for food ,clothing,or shelter;if you can't get those from charities,then the government will take those things from people who worked for them and give it to you in much of the world.
As someone pointed out, it's not theft, it's copyright infringement. They are two very, very different things. You've been reading too much propaganda.
Now, you could argue that infringing uses contribute to piracy at large. Lost revenue is only an issue when 1) someone gives or receives something of value for a pirated copy or 2) someone who would have paid for a legal copy obtains a pirated copy for free. When I was 13, I was neither of those. I just wanted to play ports of my favorite arcade games, and most of those ports were quite bad compared to the originals--certainly not worth $50 if played less than 200 times, assuming the arcade version was $0.25.
As an adult, I've spent tens of thousands of dollars on software. I get heartburn just thinking about it. Despite that, publishers continue to put out crap software. If I could return crap software to the retailer, I would probably buy more than I do. As it is, buying software is always a gamble.
Case in point: After years of using trial versions of Hex Workshop (my favorite Windows hex editor), I purchased a license. Shortly after purchasing the software, I found a bug. I've reported the bug to the developer four times over the last six months, and I haven't received a response. The feature I specifically purchased the software to use does not work. Normally, the warranty of merchantability would apply, and I would receive a refund. Not so in the software world, where publishers and developers can sell you crap labeled as gold, and there's nothing you can do about it short of a lawsuit.
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So you don't think the fact software was stolen to such an extent the software companies didn't make anything MIGHT affect their producing NEW programs for the Amiga that would convince even more people to buy Amigas is relevant?.
Nope. It doesn't, it didn't and many profited from the *Buzz* of future sales, the rest went to the wall and would have done anyway.
And if you haven't the money to buy something ,it doesn't matter if you are 13 or 30,it is still stealing!
Your not wrong ! but your point ? i.e Stealing from computer companies is wrong, but it doesn't make them go bust, that requires a balance sheet and bad management.
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I just got an email from them, where they basically confirmed my address(which was correct) and said they will send another one! :) Hope that one will arrive soon.
To *cough* or not to *cough*? I have my reasons for buying, you may or may not...
Same here. I Ordered in November, hard copy never came.
They said they would send another and I could even keep both copies. After much email dialoging with them, I finally got my hard copy of Amiga and C64 forever.
They are obviously really slow to ship or only ship to people who relentlessly nag them.