Amiga.org
Amiga computer related discussion => Amiga Marketplace => Topic started by: TjLaZer on June 19, 2007, 03:11:08 AM
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Sorry for the rant but I am a little ticked off. Well just got another negative due to a moron Amiga user. I sold a GVP ROM and I charged him an extra dollar for shipping (since he is on the other side of the planet from me) and he got pissed! Due to the postage was lower than what he paid. (my auction stated $5+ and I charged him $6) He does not understand the concept of Shipping AND HANDLING. Tried to explain it to him. He was mostly upset over the extra dollar so I offered to refund him it, and would of even offered a few extra $ but he decided to leave a negative instead. He now plans to escalate it with eBay, should be fun! I told him what the handling consists of, which to me is: packaging materials, labels, tape, bubble wrap, peanuts, gas to drive to post office, time in the long lines and filling out tedious customs forms, and paypal fees. The last one really got him riled up. Apparently it is against the rules, but I was just throwing it in there with the rest. Bottom line he wanted to pay just the post rate and wanted the rest back! Unbelievable!
Hahahah gotta love eBay and morons. Just can't make everyone happy can you? Well I am still at 99% so thats good. Everyone has been happy with me but there are the morons here and there that make it interesting!
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I know what you mean. This sort of thing is exactly why I sell a lot less on ebay than I used to. I also can't believe the crap some sellers try and pawn off as "Mint" or "Like New". I'm talking about stuff that should have gone in the garbage it's so bad. Overall though I've done alright, I've been on ebay since '99 and I've only been bitten a couple times.
The feedback system is certainly flawed. I've let things go before where I should have left a neutral or neg just to avoid the retaliation. I'm sure we all have.
=Jeff
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@TjLaZer
That really sucks... :-(
If I were you I would leave a negative to the buyer as well, or at least modify a feedback if you already left it.
@Jeff
How very true. Once I bought a DVD on ebay which turned out to be a pirated copy which the seller attempted to make look like an original. I never left the seller any feedback and he never did leave any for me either because I did not want to get a negative in retaliation.
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Dude I know. My worst one is I am out $550 on a portable Janguar I bid on! It arrived broken and seller would not do anything to help, he suggested I contact the original maker. I sent it to him and have never heard from him since. $550. Now that is a reason to get my panties in a bunch, not a few green backs... Some people.
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This is very unfortunate for you. I understand your frustration. You are trying to conduct business and someone tarnishes your reputation over something absolutely childish.
Fester
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Against the rules? It's an option when you create the auction! You can add in handling charges for additional shipping expenses.
What a fool.
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Yeah well I try to do the best I can. I had already left a positive the day before! How lucky for him! I did in the heat of the moment add a reply to it and called him an A$$. Not sure what ebay will do with that one! But I was pissed. Been a very rough month for me too...
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Charging extra to cover paypal fees isn't against the rules. An ebay tech supporter told me to do it once.
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I think you should have made it clear about the shipping & handling fees before the auction against this kind of trouble (I didn't check your auction, so I don't know if you already did.). I usually tolerate 'handling' fees upto 10$, but some sellers just abuse it and it just ticks me off. especially if the item is not well packed. It also depends on the stuff you send. Some bigger stuff would need higher amounts of handling fees (I had whole A3000's shipped to japan a couple of times.). while smaller items like rom chips shouldn't have high handling prices. the definition of 'high' is the problem here, and should be made clear.
Of course buzzing for one buck is just nonsense. I bought roms from you and your charges were quite reasonable (in my terms), and the items well packed. Usually I don't leave feedback if I'm not happy with the shipping prices/attitude if the item is working. Now ebay has detailed seller rating, which lets the buyer to rate sellers shipping prices. If the item is working, it's possible to leave a positive but give a rating of very unreasonable shipping price if you're not happy. So the neg was completely unnecessary and hastily, especially since you've offered a refund anyway.
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I know it was only $1, but to be honest I would not be happy about a seller charging extra fees not stated on the auction. Now, I know you offered to refund him so the negative was unnecessary. But I do think buyers have a right to complain if sellers add extra charges not stated in the auction. I would be tempted to complain too as a matter of principle, but I would only leave negative feedback if the seller refused to refund the extra charges.
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moto
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I guess I need to add fine print on the definition of "and Handling" LOL
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I think that the problem is not necessarily the definition, it is the amount. As long as I am happy with the final cost, and that cost doesn't change from the time that I win to the time that I pay, I don't care what the seller uses the money for, whether it's PayPal fees, packing, petrol etc.
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moto
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Hey TJ, since you live a state away from me now, can you charge me an extra dollar too, if I go pick it up????
*Snort*
I'm right on the Oregon border now, so it's not that far to drive! :crazy:
Oh, yeah, I guess I should add that if anyone has any problems with Doomy, to let me know, since he's less than 30 minutes away now. :roll: 8-)
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In the US, you cannot charge extra to cover PayPal fees. I have confirmed this several times with both eBay and PayPal (one in the same now.) I'd guess this has something to do with credit card companies' requirements for the same.
But eBay's feedback system has been updated to include a rating system for things like packaging, shipping costs, etc. It's too bad that someone's negative feedback cannot be overruled because of sheer stupidity. I'm holding steady at 100%, mostly buying, but I'm sure that will drop once I run into one of these morons.
I just hope idiots like that don't cause people to lose faith... we need people pushing their Amiga wares so others can benefit!
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To want more than what the bottom line says when the action has ended would piss me off... A buyer must always know how much postal/ handling he has to pay in advance. That's law. In the EU ... Don't know bout' the US ...
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Win one of HIS auctions and see how he likes it. ;) lol
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Most people put a flat-rate postage designed to cover postage and handling. Other will say things like "buyer pays actual shipping costs," which I do when I have extra boxes laying around and use my UPS account to ship. Some will say "actual shipping + x".
The few others which say "shipping determined after auction" should be mitigated by eBay's shipping calculator, or not bought from, period.
I use eBay's shipping methods and calculator, which is usually dead-on, in my auctions. If I offer Priority Mail or UPS, then I use eBay's options for these. It only takes a few extra seconds to set up and doesn't cost extra. Aside from that, eBay has a space where you can include extra handling charges.
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Hi,
just $1 for the litle protective box ? It's nearly a gift !
I remind to pay $20 for a new bios for a Taiwanese Mobo, and i received it by EMS Tawain. It was inserted on kind of hard polystyren but it was twisted and dead ...
@Tj : I still haven't tried the GVP Rom you sold me years ago :lol:
Here in Europe too, you must not charge Paypal extra fees for the buyers :rtfm:
And here there are nearly no one that charge extra fees for handling, the few who do that don't make good packet...
That's what happen to me weeks ago with a Sony SLV-725b.
Paid 20e S+H, asking him for a STRONG BOX with shocks absorbers and airball films wrapped all around... When i see the packet and the content it was the opposite, I saw that he paid 12e... and the only protection was a flat rectangular polystyren piece...
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I understand your pain, I don't know what extent your livelihood depends on ebay; hopefully its just a hobby. I distribute fire alarm systems for a living and its very easy to be unfairly blamed by a multitude of people involved in the process of bringing a correctly installed system into a building. The good news is the more you go through it the more you can overcome it with in fact a better reputation because "hey, that guy was right" comes into play. Nothing better than a silent grim of "I told you so". Keep your head up.
Neil
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it's not the fact you added $1 dollar, it's the fact that you assumed you could just add fees that's frustrating for a buyer. Now I would NOT have gone as far as to give you negative feedback. You should have stated the international shipping would cast extra OR at least told the buyer BEFORE charging him the extra cash. Anyway I find the whole thing silly on you part actually, I mean is an extra dollar going to pay for your time? I don't think so and dropping of a package for US delivery or international is NOT that big of a difference...I hope you would have used bubble wrap anyway. Fact is you should NEVER add fees after the auction is up with out consulting with the buyer....
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Pull a Doomy and say he only gave you a negative in retaliation for the one you gave him!
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I stated $5+ for International Shipping and Handling and to email me for actual price. I think that was fair and clear. I charged him an extra $1. Like I said, you cannot make everyone happy! I now have 99.0% Positive thanks to him. I had already gave him a positive before he even make the fuss! I did make a comment to my positive though :)
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yeah well, then the dude is a freak and you are right, you just can't make everybody happy. it's just eBay anyway, I would check your profile and see what happened and not worry about it. Anyway I find it's better to post the shipping high so I never have to do that, if I feel like it I can make it lower and make somebody VERY happy.
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There's quite a few of us here and over at the Atari forums that have dealt with you and can testify that you are a good seller.
I do understand where he's coming from though... To me, if yuo plan to use ebay to make money, you accept that there are fees to running "a business" and in this case I think it includes the time spent at the post office. Even if you wait an hour for a 20$, that's 20$/hour and is still quite a good salary IMO.
Both of you have valid arguments, even if he COULD just let it go....a freakin dollar for crying out loud. You shouldn't be allowed to use ebay if your break-even buffer is a single dollar.
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I wound up giving up entirely on any kind of tiered or alterable plan regarding the pricing of shipping on ebay...too many arguments from too many idiots who either didn't know (read: didn't bother to read the website they quoted at me)anything about shipping (NO, books do NOT count as bound printed matter according to the USPS pricing systems, they count as media that's why I'm charging you an extra $.47), or didn't like the options I made available to them for shipping.
Now I'm one of the many sellers who simply puts a flat fee on shipping & handling, I try to keep it fair, if I'm moving a large amount of material it's generally set up so sometimes I'll make a buck and others I'll lose a buck depending, but about 1/4th of the time if my s&h was left up for emailing me for actual charges, too many ppl took it as an opportunity to debate me and try to rob me of shipping costs.
Thing is, I hate the flat fee shipping, I feel like I'm one of those jerks who prices something at $2.00 then adds a $22 shipping fee. But at the same time, it leaves me with a basic reply "auction specifies $7.50 shipping, you've agreed to this, period." which can be invaluable.