Amiga.org
Amiga computer related discussion => General chat about Amiga topics => Topic started by: on March 06, 2007, 06:18:32 PM
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I think it is a good idea to let everyone know, so they can defend their interest, that a few months ago I ordered an Amiga 1200 NTSC Motherboard from Vesalia. The board I got was totally dead. However, I was able to salvage the 3.1 ROMs that were on it and upgrade one of the other machines I have so it is not a complete loss.
As I am in Canada and they are in germany, it is out of the question I call/fax them. I did write emails to both their sales and tech support about this and got no replies ever.
The Buddha controller I got in the same order works just fine.
Nonetheless, it is very clear I will never order anything from them again.
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I would just use Skype to phone them. Dead products = phone call.
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Eslapion,
I am surprised. I thought that Vesalia offered a warranty on their A1200 boards?
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ral-clan wrote:
Eslapion,
I am surprised. I thought that Vesalia offered a warranty on their A1200 boards?
Seems they have no intention of honoring it... At least I got to salvage the ROMs. And the Buddha, I must admit, is great.
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As I am in Canada and they are in germany, it is out of the question I call/fax them.
Why?
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eslapion wrote:
ral-clan wrote:
Eslapion,
I am surprised. I thought that Vesalia offered a warranty on their A1200 boards?
Seems they have no intention of honoring it...
You might have to actually contact them and let them know your 1200 doesn't work before you can judge their lack of response...
Email's a toy, send them a letter. :-)
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Why does everyone have so much problems using a telephone? E-mail is NOT a medium one can rely on.
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@eslapion
you need to call, also if the board was not working, you should not have removed the roms, you should have just sent it back.
I dunno, what have you done to resolve this so far. Sent an e-mail. how much time has past?
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You shouldn't have to call them at your expense if the product is faulty. They should read their emails and respond to them!
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moto
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Reality appears to be different though, besides calling internationally with VoIP programs costs next to nothing.
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That's not the point. If they have a support email address then one would expect them to respond to emails sent to it. Failing to do so is very poor service.
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moto
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humppa wrote:
As I am in Canada and they are in germany, it is out of the question I call/fax them.
Why?
Because I will NOT spend more $$$ for that.
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motorollin wrote:
You shouldn't have to call them at your expense if the product is faulty. They should read their emails and respond to them!
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moto
Precisely my point.
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odin wrote:
Why does everyone have so much problems using a telephone? E-mail is NOT a medium one can rely on.
email is a very reliable medium when somebody cares to READ them.
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Because I will NOT spend more $$$ for that.
Ok, apparently you prefer whining in the forums instead and chose to deliberately ignore the most common way to solve "problems" with companies: call the guys.
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eslapion wrote:
odin wrote:
Why does everyone have so much problems using a telephone? E-mail is NOT a medium one can rely on.
email is a very reliable medium when somebody cares to READ them.
If they get them, if they arn't filtered out, if they are sent from a machine not virus infected, if it's not buried under a mountain of penis enlarger spam, etc etc.
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I agree with T_Bone, there are a lot of things that can prevent an email from being delivered, and if it was filtered you might not even receive a bounce message.
Why not call them and insist that they refund the price of the call as part of their customer service? Honestly though, if your policy is you can't call overseas about a product, then maybe ordering from overseas is something you should avoid in the future. It's also a little strange that once you determined the board didn't work, the first thing you did is start popping components off of it - did you read the warranty conditions before you did that?
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I agree with jorkany
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Bob Hoskins said it best: "It's good to talk."
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I recently bought a video card from them. They were VERY reachable via email. They answered each of the couple of emails I sent and very promptly. And what I was asking was just checking in on shipping as I'm in the U.S.
As to email vs. fax. Businesses should scan their SPAM folders every couple of days and the chances should be low of not answering all customer queries, even if it takes extra time due to it accidently getting sorted as SPAM. If they have no anti-spam solution and their ibox directly is such a mess they shouldn't be in the computer business. Maybe try making a gmail or hotmail account to try emailing from a different address.
While you shouldn't have to fax its probably best to do that before taking it to a forum. You aren't ordering a new DVD from Amazon. You are ordering an antique PCB from a specialty dealer which we are lucky we have them around ultimately. The fact that you need to be doing business with a firm in Germany in the first place shows the current state of the hobby. A little more effort as a customer from time to time is unavoidable unfortunately given that.
You altered the contents of the board. Whats to say you didn't fry the board with a static discharge pulling the ROMS off? What exactly should they do for you with the ROMless board at this point anyway?
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It's been 2 years ago, but I bought something from them, had some probs with it, emailed and they where quick to respond. They where very helpfull and understanding as well. But, as I said, that was 2 years ago.
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T_Bone wrote:
If they get them, if they arn't filtered out, if they are sent from a machine not virus infected, if it's not buried under a mountain of penis enlarger spam, etc etc.
Pssh. Whatever, T Bone. Like *YOU* get emails for or are in need of a "penis enlarger". :-D
All you black guys, always trying to rub it in.
*snort* :lol:
[EDIT] - Nice to see you around here again, BTW. Haven't seen you, in a while. :-)
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yeah i alway laugh when i see those emails, like i need that
im not black though.
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What makes you think that it doesn't work? I bought one A1200 from Escom and because it didn't behave as the old ones I also though it wasn't working, but then I made it not to work! :-D
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I sent this e-mail to both info@vesalia.de and support@vesalia.de
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Subject: Dead Amiga 1200 NTSC board...
A few weeks ago I ordered a brand new Amiga 1200 NTSC motherbaord from you guys.
It was very poorly packaged and directly exposed to bubble foam likely to cause static electricity discharge. Sure enough the board is totally dead, the power LED will not even turn on.
It is NOT a problem with my power supply as it comes from another well working 1200.
I paid a few hundreds of dollars for this board and had to wait a good amount of time to receive THIS???
This is revolting.
Francois Leveille
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ffastback wrote:
You altered the contents of the board. Whats to say you didn't fry the board with a static discharge pulling the ROMS off? What exactly should they do for you with the ROMless board at this point anyway?
That's a nice way to denigrate people...
I removed the ROMs AFTER testing the board. I put them in another 1200 and I didn't fry it.
I received the board in a flimsy piece of folded card wrapped in bubble foam that can generate static electricity...
When you power up a working 1200 board with nothing attached, it first displays a balck screen then it shows the color checkmark with the floppy animation asking for a WB disk. This board didn't even give any video signal and a connected power LED wouldn't even light.
I sold a lot of antique electronics, mostly VIC-20 and C64 stuff on eBay. Check my feedback, it is 100% positive. They should have done just like I do, check and test before shipping.
I am not going to get myself a 100$ phone bill to get service from them.
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It costs 0.012 eurocents per minute to call Germany from anywhere in the world with something like voipbuster.com.
I really don't get why one would want to be stubborn about not phoning a company one has trouble with. Clearly it's not being resolved via e-mail, heck even sending a paper letter costs a few quarters. Print your e-mails and stuff them in an envelope if you absolutely won't use the phone!
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motorollin wrote:
That's not the point. If they have a support email address then one would expect them to respond to emails sent to it. Failing to do so is very poor service.
Yeah but apparently they don't reply. So then what? Sit around crying that they *should* reply? That doesn't solve the problem at hand.