Amiga.org
Amiga computer related discussion => Amiga Software Issues and Discussion => Topic started by: Framiga on May 30, 2003, 12:20:49 PM
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Hi all,
how much guys are waiting them boards "repaired" from DCE?
We are waiting some repaired items, from quite 2 years ! ! !
Ciao!
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I've recently sent a dead board to the Amiga Center (http://www.amiga.fr) in France. Turn-around time was about 3 weeks. It's been repaired and working perfectly. I can't say enough about the service.
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Remember that Hyperion is still offering to have your Cyberstorm PPC card repaired at a cost of 135 EUR, shipping included.
If this intrests you, please contact TimDG@hyperion-entertainment.com.
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about Hyperyon CSPPC hardware assistance:
> Remember that Hyperion is still offering to have your Cyberstorm PPC card repaired at a cost of 135 EUR, shipping included
Sorry but: if i have a CSPPC with the only need to reflash the rom, i could pay 135 EUR?
All that, sounds like a little bit "speculation"! . . . .or not!
Regards
.
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Remember that Hyperion is still offering to have your Cyberstorm PPC card repaired at a cost of 135 EUR, shipping included
Too late. I send my Card a month ago to DCE to be repaired.:-(
Markus
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@markus:
Oh dear.
Wanna buy my A1200PPC instead? That one was fixed by phase5 themselves back in the day :-).
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Framiga wrote:
Hi all,
how much guys are waiting them boards "repaired" from DCE?
We are waiting some repaired items, from quite 2 years ! ! !
Ciao!
Could you give us some more details? If English isn't your native language, you can post the message in the language you normally speak (we can translate).
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Good luck ever getting them back. I sent off two Cyberstorm MK III 060 boards and one CyberstormPPC to them about two years ago and never heard from them again. I used to get emails telling me they were about done and then nothing. I have since claimed them as a loss and dont expext to ever see them again. I havent even got a reply to about 40 emails in over a year.
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I sent my card (CSPPC) thru Software Hut may 2001 for repairs.
Have not heard a peep about my board!
I emailed DCE and even called them and they
would brush me off. Once I actually got thru
and they told me they sent it to Software Hut.
I called them and they told me that was not true...
Still waiting...
Tim
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Three yearse ago, my Blizzard 1260 (built by DCE) has some stability problems. I waited nine months before I got it back. Every time I asked them the status report of My Blizzard, they told me that its on his way to me, but it is not. I gladly have my B1260 back. Why don't you start a petition? Maybe they will change their attitude.
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@Acill
That's too bad. The least they should do is send
back your boards, fixed or not.
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that's could be a godd idea:-)
The alternative option, could be an international lawsuit but . . . is a bit complicated acton.
Let me know
Ciao
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That's too bad. The least they should do is send back your boards, fixed or not.
That's really sad... :-(
Does actually someone know how DCE, former phase5 employees, bplan are now involved in Genesi and its products? I've read somewhere that DCE has built the Pegasos boards. Is that true?
The alternative option, could be an international lawsuit but . . . is a bit complicated acton.
Maybe all people who have sent boards or other items for repair and never heard something, should join forces and do something.
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Hi Framiga
Been there, waited for that :-(
It took me two years to get my board back.
It seems things started to move when I started pestering Michael Steinicke once a week to get an update of my repairs.
From I started pestering him it took about 3 months until I had the board back.
If you want to start pestering them, I'd suggest the timeframe 10 - 11:30 german time. That's when the change of getting thru is best.
Best of luck to you!!
Regards
Thomas
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They have my CyberstormPPC as well and have had it for years now :( before i sent my card the main DCE guy replied my emails in flying speed as soon as it was sent he never replied me again! i even asked Bill Buck to get it back for me (if you remember right he did some promises on this a while back) but nothing came of that either and yes DCE produced the Pegasos motherboards.
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I'd be prepared to give the company the benefit of the doubt if it were not for the fact people have been waiting for over 2 years to get them back, then no emails or contact to let the owners know whats happening.
:-(
I wonder how many people are still owed a repaired board? By the look of this thread I'd say quite a lot.
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Hello,
May I sugest a petition aimed towards Bill Buck`s promise.
You`d have to collect everybodies details, serial numbers, date it was sent in etc..
You may also want to list the people that have considered thier boards a loss, just to show the numbers of boards that have "disappeared".
Bill Buck wouldn`t want his reputation damaged, so I beleive he probably would do something about it.
Regards,
Frank.
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I'd be prepared to give the company the benefit of the doubt if it were not for the fact people have been waiting for over 2 years to get them back, then no emails or contact to let the owners know whats happening.
I'm sure there are many more that no longer use the amiga because they lost the only CPU card they have too. I know of 5 other people from Phoenix alone that sent off there cards back when the AAUG was still active. I tried to put in a claim at one time and the post office said they could do nothing because of the time I waited. Of course back then I had contact with DCE telling me there was parts delays and it would take 90 days to repair. By then it was to late.
Lets try to do something. Lets make a list of all of us that got boards placed into the black hole at DCE and send it to the German police for investigation into fraud/theft? I heard at one time from a friend of mine in France that DCE just collected boards for parts and shipped out completed ones from others boards. Since there was no real action against DCE they just keept on doing it. Who knows if thats true or not.
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Lets try to do something. Lets make a list of all of us that got boards placed into the black hole at DCE and send it to the German police for investigation into fraud/theft? I heard at one time from a friend of mine in France that DCE just collected boards for parts and shipped out completed ones from others boards. Since there was no real action against DCE they just keept on doing it. Who knows if thats true or not.
Hi all,
I think that Amiga.Org is the right place to begin this petition.
Any other idea, is wellcome.
Thanx
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Lets try to do something. Lets make a list of all of us that got boards placed into the black hole at DCE and send it to the German police for investigation into fraud/theft? I heard at one time from a friend of mine in France that DCE just collected boards for parts and shipped out completed ones from others boards. Since there was no real action against DCE they just keept on doing it. Who knows if thats true or not.
Hi,
that's true :-(
I'm still preparing, the petition.
Stay tuned :-)
Ciao
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Bill Buck actually ASKED for details of people that
sent their boards to DCE. He only got 2 emails...
He could be one that can do something about these
boards.
As for Genesi, Genesi = Thendic France+bPlan GmbH.
bPlan GmbH = Ex P5 employees, like Gerald Carda,
Thomas Knäbel, Ralph Schmidt and Frank Mariak.
DCE has nothing to do withthem apart from the fact
that they contracted their equipment to bPlan, so that
bPlan can produce the boards themselves, using
ex-Phase5's production line.
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Bill Buck actually ASKED for details of people that
sent their boards to DCE. He only got 2 emails...
He could be one that can do something about these
boards.
Hi,
tomorrow, i'll post all the info about the "missed" boards, sent to DCE.
Ciao
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Ok. You can also send them to BB&RV directly,
bbrv@genesi.lu
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Quoted
Ok. You can also send them to BB&RV directly,
bbrv@genesi.lu
perfect . .. thanx.
I suggest all the users who are waiting something from DCE, to do the same.
Ciao e grazie
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Quoted
Ok. You can also send them to BB&RV directly,
bbrv@genesi.lu
perfect . .. thanx.
I suggest all the users who are waiting something from DCE, to do the same.
Tomorrow, i and the italian Amiga reseller, will post to Mr Bill Buck and here, all the info about the DCE boards, "missed" in the black hole of Mr. Dellert.:-D
It is important if all the interested users, will do the same.
Ciao e grazie
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Please send us the list.
We have one response from June 2002 and one from October 2002. When we are there we will get all the information of any others on hand at DCE. The two we had emails about are not at DCE.
Thanks,
R&B :-)
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With DCE it is waiting 4 ever, i had a bvision for repair back in 2000 got it back 1 year later (minus 1 day)
so wait a long time :(
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I'd have to file this under "things I'd do if I won the lottery": Show up at DCE's offices with the police and a couple of lawyers and someone wielding a camcorder in tow just to find out WTF was going on - how many cards had been broken up for spare parts to fix other cards*, etc.
*I wonder how they determine who's they'll fix and who's they'll steal parts from, bin, and never respond to the users thereof? Draw names from a hat?
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sorry but . . . . someone else has sent to Mr Bill Buck and here, the list of his missed DCE boards?
It is VERY important, if you post the list here also.
We has already done.
Hi all,
nobody has posted here the info about his missed DCE boards . . . why?
Bho!
Ciao
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I am incredibly happy that my p5/dce-products have yet to break.
I would be out of my mind with rage, had they treated me like that, simply ignoring you and never shipping your board.
There has to be some law that limits the amount of days a repair can take, no? I think there is in Denmark.
Sincerely,
-Kenneth Straarup.
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this is Actually one of my biggest reasons FOR NOT BUYING pegasos , i have wasted enough money on P5/DCE etc, they never keep their words and their hw is unreliable (except for the blizz a1200 060 and 030 cards which i have had NO probs with.)
anyway if anyone have a PPC for a1200 for sale, let me know i will buy it and the price will be good, or even better if its a 060ppc.
(why? , because we in push need more hw to develop on)
odin: if u have it for sale still, let me know.
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"anyway if anyone have a PPC for a1200 for sale, let me know i will buy it and the price will be good, or even better if its a 060ppc.
(why? , because we in push need more hw to develop on)"
My BPPC 040/25 603e/240 will probably be up for sale under a spair/repairs price tag very soon .... I haven't booted into a full os for a while (dead BV, Half dead MB(BPPC victim)) but after a bit of playing with it, it'll usually come alive and its reported as working up the early start-up menu.
But honestly , I wouldn't have got it in the first place if I knew how much of a POS it was gonna be , let alone buy one now :\
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Hello!!!
Well, I just noticed this thread and here's my post regarding my LOST BPPC 603e+ board (060/50, 603e/240 and SCSI II controller)
PPC Board Serial # ID50032
I'll email BB and RV this information also.
My board was sent on August 8th 2001 and Mr. Dellert confirmed its arrival.
Thanks!!!
Daniel
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Hi Dragster, just answered you...;-)
We will be there next week. Thierry will become the "project officer" for this and will handle the repairs (if possible!) and the MorphOS upgrade.
Please send an email to tvelasco@genesi.lu if you think you still have something there. This chapter of the Amiga saga is about to have a happy ending...:-D
Best regards,
Raquel and Bill :-)
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anyway if anyone have a PPC for a1200 for sale, let me know i will buy it and the price will be good, or even better if its a 060ppc.
(why? , because we in push need more hw to develop on)
odin: if u have it for sale still, let me know.
Definer god pris....
Har en blizppc 603/240-060/50/scsi/bvision som vurderes solgt, sammen med en A1200 desktop.
-Paul
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Thanks BB & RV. I knew I could count on you :)
Thanks a lot again and hope you can get things moving on this.
If DCE couldn't repair my board, I'll send it to Amiga CEnter in France, Jean Jaques ROCKS!!!
Daniel
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Finally someone will do something for us :)
I hope we can get information about our boards SOON.
Thanks Framiga, BB&RV!
Cheerz :)
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pasha:sorry i didnt notice your post...check prv message , anyway i want the card.
hopefully its working...
dragster:i did the same thing, haent recived it yet , hopefully u will get your's atleast.
cheers
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Please get all emails in by close of business Tuesday!
Thanks,
Raquel and Bill :-)
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@lempkee:
I didn't see your posting untill now, actually I'm holding on to my A1200PPC for OS4. I haven't really decided to sell it _yet_.
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HI there...
I've already sent an e-mail, hope it wasn't too late but I read this post just today.
Mine is a CS MKIII 68060 serial number: FOCO0635 sent in August 1st 2001, along with Dragster's, we both got confirmation from Thomas Dellert.
I recieved a pair of e-mails about the progress of the boards and then nothing. I even ask a relative who lived in Cologne to call them but they never answered the phone.
So, good look in your quest my friends, let's hope you can bring along all those boards!!!
Gracias!
Ronky
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Hey good to hear you are getting a list together for us!! Here is the info on my lost card. I only have the serial for one left. The others I reported as a loss and recieved a tax credit since I used the machines for work back then. This one was from my current A3000 that I kept for fun. I am using the spare MK III 060 in it now.
(Cyberstorm PPC+060 DC50113) sent in on August 5th, 2001. I did get a confermation it was received as well.
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Hello Folks,
Well, Raquel and Bill were su posed to be during this week at DCE but I have not received any reply from them...We're all still waiting, I guess. This seems to be out last chance to get our boards back, so I ihope they really help us!
Regards,
Daniel
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by Dragster on 2003/6/29 9:01:33
Hello Folks,
Well, Raquel and Bill were su posed to be during this week at DCE but I have not received any reply from them...We're all still waiting, I guess. This seems to be out last chance to get our boards back, so I ihope they really help us!
Thanks for the reply, Daniel.
At this point . . . .Mr BB, can we know something about owr DCE boards?
Are them still at DCE?
Can we hope to see it again?
Thanks to you and to your Company (BB&RV).
Regads
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Sorry Guys, we did not get there this past week. We were delayed in Frankfurt. We will try again this week.
Best regards,
R&B :-)
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Thanks Raquel and Bill!!!! You're our only and last hope.
Hope to hear from you SOON with great news!!!
Thanks!
Daniel
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@ Ronky and Dragster
You did not get your boards back yet???
Mr. Dellert told me a long time ago that he had returned them to you (you remember I contacted him for you, right?).
Anyway Dellert/DCE is not to be trusted ( I have NEVER been lied to by a company like he did it), sad that Genesi have to do business with a company like that and that anyone who buys Genesi products then indirectly supports DCE.
Simplest soloution would probably be to contact the local German police.
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Ehm, Genesi is trying to help that situation.
Nobody should try anything stupid yet.
If they fail to help and a customer feels like it,
he could contact the police but that IMHO should
be the last option.
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I know Genesi is trying to help out and I'm sure people appreciate it.
They have an interest in DCE getting a better reputation as they are business partners.
Talking about police being last option:
Seems to me DCE have gotten a LOT of chances to resolve problems and/or return peoples cards during the year(s).
This has only resulted in unanswered calls and emails, endless lies from Dellert, and a few cards returned to their respective owners.
IMHO they should be reported to the local authorities, but I guess the problem is almost solved (by the time that has passed) as everybody have "accepted" (given up!) not to get their card back?
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By holding back YOUR property DCE are breaking national rules, I can't see why a lawsuit would be needed (atleast not initially)?
Doesn't DCE admit they have your boards, don't you have a reciept from when you send them?
That BB/RV is your last chance is NOT correct, but it might be the easy option :-)
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"They have an interest in DCE getting a better reputation as they are business partners."
Ugh??!! There's no way DCE is gonna get a better reputation after retaining people's cards that much time without warning them. Period. I'd never buy anything coming from them ever. By the way, if I had my card retained all that time, I'd ask for a refund too. It's simply not morally correct.
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by Troels_E on 2003/6/30 2:30:15
By holding back YOUR property DCE are breaking national rules, I can't see why a lawsuit would be needed (atleast not initially)?
-initially?!? . . . are 2 years that Mr Dellert answer that:
"your boards are fixed"
"your boards was been delivered" and so on !!!
And in the last 2 months, Mr Dellert doesn't answer to the phone also ! ! ! !
This isn't the start but . . . near the end.
Doesn't DCE admit they have your boards, don't you have a reciept from when you send them?
-of course!
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someone should really sue this guys... :-x
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Let me give you some advice I have said before.
All you people with Blizzard boards cool them down.
Ground yourself first and with your machine running touch the top of the chips real carefull like. Anything that scorches your fingers put a heatsink on it. Heat will prematurely kill your Cyberstorm cards. I got heat sinks on Mach chips that will blister skin. I ripped off the cheap low profile heatsink on my PPC and put one on it made for a graphics card put the same one on my 060. Thermal adhesive works great for this.
Funny as it sounds try putting a heat sink on the SCSI chip. I got a massive increase in speed simply by mounting a heatsink on the symbios chip. Fixed my SCSI lock ups I used to have with my scanner too. According to SYSSpeed I now get 9.8 megs a second transfers off my IBM SCSI 2 hardrives. before all I got was 2.5 megs a second.
I wonder how many Amiga users live with lack luster speed because Phase V/DCE decided to save a few Cents. Not to mention premature failures from blown mach chips becuase they over heated and died.
I know it's too late for many here but for any survivors please save your boards thirty buck worth of heatsinks and fans are well worth it.
Kurt
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@Kurt
I also do that with my BlizzardPPC's and this is the only way to keep them alive. In both my towers I have directed two 5 cm fans under a 45 degree angle( fixed to 5 1/4 drive bay with some wires) to blow away the air between the processors and the side of the case.
This works really well because the side of the case doesn't get even mildly warm anymore whilst it would heat up quite nicelly without the cooling. I'd show you some pictures but I don't have a digital camera yet.
Not doing this allready cost me a BlizzardPPC. Luckilly this was stil in the warrany period but because the company I got it from didn't want anything to do with DCE, I got it replaced with a lot of PC components.
I hindsight it looks to me that this might have been the most smart company ever.
It's a real shame that the production rights to the best accelarator hardware are with the most unreliable company there is. Thats why their behaviour has been tollerated for so long I think. And now they also stopped production! Maybe it's time to dump them.
I also heard that mister Dellert actually doesn't like Amiga hardware anymore and can't stop talking negativelly about it.
What I also find strange is that Haage&Partner and other companies have been completely destroyed by the wrath of some in this community whilst DCE actually deserved it the most I think.
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@Troels
hey, long time no see :)
Well, Mr. Dellert never sent our boards back, he must still have them :-(
As you can see, we're agin trying to get them back with the help of BB&RV. I just they are honestenough to say the truth and really help us with this long time problem. I had to buy another blizzardPPC because DCE never returned mine and Ronky's in nthe same situation. Our boards were sent together and I expect them to be returned together too. I want my board back, no matter if it's not fixed, there are another very good options to fix it (e,g. Amiga.fr).
Regards
Dragster/Daniel
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What about repairing and upgrading a Cyberstorm o/60
to a Cyberstorm PPC 233mhz? It is the same board. Would
they upgrade it?? How much??
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Although im not involved with this because I havent got any DCE hardware, I would like to know why DCE have been playing with people like this.
I think an official statement from them about this situation where people have been waiting for their hardware to be fixed for 2 year would be suitable. Including an honest appology!
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I think an official statement from them about this situation where people have been waiting for their hardware to be fixed for 2 year would be suitable. Including an honest appology!
I don't think that's going to happen. They don't care about Amiga at DCE. You can see that from the crappy way they handle repairs and support.
I think it is a very unproffesional company that unfortunately happens to hold the production rights to the Blizzard and Cyberstorm products. That's why people tollerated their crap.
I also really hate the latest flash for the BlizzardPPC. They changed something that requires updating a core ROM which can only be done at DCE from rev 0 to rev 2.
I think that's rediculous. How long will they keep that service? And like anyone is going to send the board to them after this crap.
They should have released a new flash that solved the problems. Without the newest flash I can't even use the newest CyberGraphx drivers.
So basicly, this all sucks.
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Well NO!
I've sent him a bizillion e-mails, he only answered 1st saying "we're gonna check the boards this week" and then silent.
He has never sent the boards back because they have NEVER arrived... :-x
I used to had relatives in Germany, and they tried to contact them, but not a single trustable answer.
So if you guys think in sueing them, I'm in, no matter if I spent more money than what ther board is worth, DCE has played a lot with us...
Ronky
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@ Ronky
When I talked to DCE on behalf of you and Dragster they where very friendly the first time I called.
They promised me to call me back in 2 days but never did, I called them again and he excused very politely, then never called back.
I then called 3rd time and then he checked up on the status of the boards (or pretended to do so). Saying it was because of lack of components they where not repaired.
I told him to return the boards to you (repaired or not) or to send them to this French guy (cant remember his name).
I was then told he had recieved a letter from you (or Dragster, can't remember) with the adress of the French guy and that he would send your cards there or return them!
Seems he never did anything...but lying!
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This soap opera never ceases to amuse (and sadden me, on behalf of the owners of these cards).
I sincerely wish this was somewhere near where I was - I think a "gurellia" style visit with a camcorder to their offices would be in order.
I mean, for pity's sake...
"Oh, look, Joachim - someone sent us another card. Ah! I just tested it's SCSI controller and it's in working order!"
"Excellent, Hans! Desolder it and put it on this card, then bin the rest. #### the owner."
I mean, it simply boggles the mind. What kind of company would invite legal disaster like that? Why not just say "Y'know what? We're out of business. We don't fix those any more. Sorry."
I mean, wow. If you've got one of these things, and it's broken, throw it in the garbage and wait for an A1 + OS4...
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Well, does that French company Hyperion also sends the CyberstormPPC to also fix the BlizzardPPC??
Because if so, then I think it's better to send them there because I have heard good things about them!
AND ADD COOLING. Just like the other guy said. That's why my first BlizzardPPC has allready survived for about 5 years.
The BlizzardPPC are not suited for trapdoor design and certainly also not without cooling.
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This goes to show just how much crap we Amiga owners will take.
The efforts of Bill and Rachel aside, the issue that has held me back from going down the Pegasos route is the problems you guys have had with DCE. There is no way I'd ever consider buying a board from a company that cannot guarantee an acceptable level of support or who seemingly acts in a dishonest and fraudulent manner.
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@Framiga
No I have not heard backabout my CS PPC. Its not the MK III I am missing.I dont expect toever recover it.
Someonemade a remark near the end of this thread that I feel is EXACTLYwhat is happening or has happened to all our missing boards. "Hey a new board has come in. Were in luck a working SCSI chip. Lets desolder it and fix this board and sell it!!!!"
I fear all our boards are hacked up and will never be recovered.
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I've just recently found the time to read this thread...
Even with this tale of woe, I still want a BlizzardPPC+BVision... ;-)
-Jar.
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by Acill on 2003/7/1 10:45:46
I fear all our boards are hacked up and will never be recovered.
@BB&RV
At this point . . . .Mr. B.Buck, Mr T.Velasco. . .is it possible to know if we have a hope to have again owr boards without the help of lawyers, German Police and so on?
We all prefer, to close this sad episode, in the smoothest possible way.
Thanks again for your help.
Let we know as soon as possible.
Regards
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Framiga wrote:
by Acill on 2003/7/1 10:45:46
I fear all our boards are hacked up and will never be recovered.
@BB&RV
At this point . . . .Mr. B.Buck, Mr T.Velasco. . .is it possible to know if we have a hope to have again owr boards without the help of lawyers, German Police and so on?
We all prefer, to close this sad episode, in the smoothest possible way.
Thanks again for your help.
Let we know as soon as possible.
Regards
Call me a cynic, but I don't think anyone at all is going to get their gear back. Even if you do, you'll get back boards missing components (see earlier comment about scavenging), or the boards in the same condition when you shipped them. But in all likelyhood, the thieves at DCE will simply hear about the upcoming litigation through their attorney(s) and lay a few boards on the test bench, put some flunkie with a soldering iron and logic probe there, and when the cops show up they'll say "See? We're workin' on 'em!"
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by B00tDisk on 2003/7/1 14:29:13
Call me a cynic, but I don't think anyone at all is going to get their gear back. Even if you do, you'll get back boards missing components (see earlier comment about scavenging), or the boards in the same condition when you shipped them. But in all likelyhood, the thieves at DCE will simply hear about the upcoming litigation through their attorney(s) and lay a few boards on the test bench, put some flunkie with a soldering iron and logic probe there, and when the cops show up they'll say "See? We're workin' on 'em!"
you were right ;-)
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We will wait 1 week again, and then, with the help of a german friend , we will contact the Oberhausenn Local Police.
Sounds like a good and fair idea to me.The only problem is this: What if those of us that remember our serial numbers, but since its been so long no longer have proof of the boards, and what if those boards are not found at all. We are still then out a lot of money and still no accelerator back.
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by Acill on 2003/7/1 15:54:50
Sounds like a good and fair idea to me.The only problem is this: What if those of us that remember our serial numbers, but since its been so long no longer have proof of the boards, and what if those boards are not found at all. We are still then out a lot of money and still no accelerator back.
irtualWorks-Italy have all the documentation about the boards sent to DCE with ALL serial numbers, and ALL delivery documents.
Ciao
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Hello,
I got my serial # becuase I have a copy of the letter included in my package when I sent my BlizzardPPC to DCE. I just can't stand losing my board, I paid big bucks for it and it's not that simple to just say, bah, what the hell.. I can buy another one, brand new, I don't care about the spent money, hell, no!!! First, you can't buy a new board, they're not assembled anymore, second, even used ones are still very expensive. If when I sent it to DCE I woould have known of the existence of Amiga.fr, well.. I'd have my board here right now, fixed and working... so, anyone trying to get a csPPC/bppc/csmkX fixed, send it to Amiga.fr and do not risk to lose your board forever!
Still, I hope to get my board back in whatever state it is and give DCE a lesson for all the damage they've caused to the Amiga Community with their policies, fraud, etc.
I'll keep waiting to hear something from RV&BB. Hopefully, good news.
Thanks
Dragster
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Framiga wrote:
by Acill on 2003/7/1 15:54:50
Sounds like a good and fair idea to me.The only problem is this: What if those of us that remember our serial numbers, but since its been so long no longer have proof of the boards, and what if those boards are not found at all. We are still then out a lot of money and still no accelerator back.
We (VirtualWorks-Italy) have all the documentation about owr boards sent to DCE with ALL serial numbers, and ALL delivery documents.
Ciao
I hope lots of other people took the same precautions that you did.
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I just find this sad.
I just hope they can find the boards and/or replacements.
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I have no board there luckilly but you have my blessing in sending the cops to them because it's been far too long now for some people to have their boards back.
They were probably indeed used for parts and that is a criminal offence because they never got the permission to do that. They also don't have the right to have many of those boards for allready a few years.
It's time to do something, anything about this and actually they should do it. And if they can't remember which board belongs to which owner, they should just come forward and tell that so people can send them proof of purchase and get their board back.
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What DCE should be made to do (and I don't know if this is possible under EU law), is made to give everyone their repaired and working boards back in a timely (60 day, no matter where in the world) fashion or repay them the original price of the board if they threw the board away or stripped it for parts.
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@Framiga
Hi, I've noticed for some time that when you quote people, its hard to tell what is your text and what is the quoted text.. Could you try putting a > at the start of each quoted line? Or even better, type quote and /quote in square brackets.. like, [ quote ] .. [ /quote ] .. except without the spaces.
Thanks.
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Hi,
I am working with DCE to sort out all issues. Everyone who posted on this list that they have an outstanding repair with DCE has already received a personal pmail or email from me. If I missed anyone then excuse me and contact me.
Also anyone else who has a repair with DCE and has not posted on this thread, please email me all the relevant details NOW.
Best regards,
Ron van Herk
Genesi
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by Palpatine on 2003/7/2 11:35:29
Hi,
I am working with DCE to sort out all issues. Everyone who posted on this list that they have an outstanding repair with DCE has already received a personal pmail or email from me. If I missed anyone then excuse me and contact me.
Also anyone else who has a repair with DCE and has not posted on this thread, please email me all the relevant details NOW.
Best regards,
Ron van Herk
Genesi
WOW!
sorry but i've just seen your post here and in my private e mail address.
I've sent again the list of VirtualWorks(Italy) DCE missed boards, to you also.
Thanks for the help.
-
"CyberStorm sent to DCE for repair"
Same old song....
(sigh)
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by T_Bone on 2003/7/2 15:31:30
"CyberStorm sent to DCE for repair"
Same old song....
(sigh)
Sure! I like that song! :-D
However i've sent personally to Ron Van Herk, the list again (even if owr list was posted here also)
IMO the problem is that some of us, has a job, and then i've read the Ron post, not in RT.
I don't know if Ron works now at DCE (his post was sent at 11:35 AM), but i don't think that my small delay in the answer (near 1:30 PM), can be a problem . . . or not!
Ciao
-
Hello Ron,
I've posted my board's details here and BB&RV already have them but I've had no email from you. I can give you all the details, what's your email?
Thanks,
Daniel
-
@Palpatine
I got your private message and replied it with the information you need. Please let me know if you need any more information.
Thanks!!!
Dragster
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by Palpatine on 2003/7/2 11:35:29
Also anyone else who has a repair with DCE and has not posted on this thread, please email me all the relevant details NOW.
Ron van Herk
Genesi
Hi guys,
Ron Van Herk is in front of his computer . . NOW:
Ciao
-
Ron Van Herk is in front of his computer . . NOW:
You bet! :-)
Just to let you know what's going on;
I am making a list of all boards that I am getting emails about. This week we will also have a list of all boards that are with DCE and then basically we'll put them next to each other and start working out what's whose, what needs to be done etc.
Cheers,
Ron
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Hey Ron,
Great to know you're solving this 'dark side' of the Blizzard and Cyberstorm saga. I hope you can bring it to a good end.
-
by Palpatine on 2003/7/2 18:18:12
Just to let you know what's going on;
I am making a list of all boards that I am getting emails about. This week we will also have a list of all boards that are with DCE and then basically we'll put them next to each other and start working out what's whose, what needs to be done etc.
Cheers,
Ron
Very good! Let we know, please as soon as possible :-)
Regards
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by jahc on 2003/7/2 7:29:00
@Framiga
Hi, I've noticed for some time that when you quote people, its hard to tell what is your text and what is the quoted text.. Could you try putting a > at the start of each quoted line? Or even better, type quote and /quote in square brackets.. like, [ quote ] .. [ /quote ] .. except without the spaces.
Thanks
oh! thanks . . i was not be able to use the right way to quote.
Ciao
.
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@Palpatine
Hello, in October 2002 I sent my board to CompuQuick Media center who sent my board along with 5 others to Vesalia in France. The serial number of my CSPPC 060 is DC50298.
I've sent an email to bbrv and gotten an initial responce but nothing since. I would like to get my card back in working order.
Thank you for your efforts. I would like to request you extend this offer to all CSPPC owners who have suffered at the hands of DCE.
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by tekmage on 2003/7/4 9:36:16
Hello, in October 2002 I sent my board to CompuQuick Media center who sent my board along with 5 others to Vesalia in France.
but, your PPC board is NOW at DCE?
Ciao
-
About a year ago he told me he had no knowledge of people having problems with DCE, but I
might not have purchased a PPC MKIII from
him if he mentioned thing's he had to have
known. He called this "looking out for
his Amiga customers"
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by BR on 2003/7/4 11:43:07
About a year ago HE told me he had no knowledge of people having problems with DCE, but I
might not have purchased a PPC MKIII from
HIM if he mentioned thing's he had to have
known. HE called this "looking out for
his Amiga customers"
Sorry but . . . .who is "he"? and who is "him"?
Ciao
-
edit
-
Sorry about that. "He" is the guy that
runs Compuquick. I couldn't help but
notice someone else had already been
waiting a year when he was telling me
not to believe the thread about DCE I
had come across here on Amiga.org.
-
by BR on 2003/7/5 16:38:29
Sorry about that. "He" is the guy that
runs Compuquick. I couldn't help but
notice someone else had already been
waiting a year when he was telling me
not to believe the thread about DCE I
had come across here on Amiga.org.
Sorry but i don't understand what you are saying!
The thread is here, and go on . . .even if the guy (HE) believe or not :-)
Ciao
-
have you found owr boards at DCE?
Hi,
I'm on it, we don't have a full inventory yet, but we did find 2 boards from Mexico ;-)
Hopefully all others will be this week.
Cheers,
Ron
-
tekmage had been waiting for his 5 boards
for a year when Compuquick was claiming
no knowledge of problems with DCE, and
advising I ignore anything I read in
the Amiga.org thread concerning DCE.
I know it's here and is an ongoing thread.
I couldn't believe I was told to ignore
it. It's ridiculous to think that this
many people could be so upset for so long
over something that wasn't true.
-
edit
-
Palpatine wrote:
have you found owr boards at DCE?
Hi,
I'm on it, we don't have a full inventory yet, but we did find 2 boards from Mexico ;-)
Hopefully all others will be this week.
Cheers,
Ron
Unless you're legally bound not to, can you tell us what condition some of these boards are in? e.g., stripped of parts as we've suspected, just sitting on the shelf awating a repair that otherwise never would've come...?
Inquiring minds and all that jazz.
-
Yes!!!!! Two boards from Mexico!!!! That's gotta be Ronky and me!!!!!!
Ron, are the boards fixed??? The blizzardPPC had a problem with the SCSI controller, when I sent the board, the SCSI controller chip was sent separately (it was not soldered on the board, I couldn't find any professional service to do that kind of SMD here). Thanks!!!
Daniel
-
I don't know the status of all the individual boards yet, some have been repaired, others will be repaired or will be replaced if possible. First priority is to inventarize everything that is there. There are also boards there from people that are not on Amiga.org.
We hope to have everything sorted out this week. Once there is a definite status of your board, I will contact you directly.
Cheers,
Ron
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Thanks Palpatine! :)
I'll wait then and I really hope the rest of the people get their boards. Our case proves that at least *some* if not all boards were never sent.
I think this is good news for us and all of the Amiga Community that's involved inthis problem.
Regards
Dragster
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Unless you're legally bound not to, can you tell us what condition some of these boards are in? e.g., stripped of parts as we've suspected, just sitting on the shelf awating a repair that otherwise never would've come...?
Some have not been repaired yet, and some have, but so far, none appear to have been stripped.
Cheers,
Ron
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every time this tread type of discussion jumps up i get highhopes, this time i said to myself no i dont want to...but i did it again.
the try is worth it atleast, as the cards is at dce (2 atleast) , the 3rd card didnt even get an confirmation on that the card arrived.
if i get the boards back or just one of em, then i will be very happy as my team mates really need it, ohwell time will tell.
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by lempkee on 2003/7/6 17:50:24
every time this tread type of discussion jumps up i get highhopes, this time i said to myself no i dont want to...but i did it again.
the try is worth it atleast, as the cards is at dce (2 atleast) , the 3rd card didnt even get an confirmation on that the card arrived.
if i get the boards back or just one of em, then i will be very happy as my team mates really need it, ohwell time will tell.
False allarm, lempke :-)
You are not the one, that works with Amiga and needs to have again back, its PPC board!
I think that we are "quite near" to an happy end :-D
Ciao
-
edit
-
Hi Franco,
I just emailed you privately regarding the status. Like I said, as far as I can see all your boards have been retrieved and we will try to send you a shipment next week.
General status;
Basically I think we found all the boards that you guys have emailed me about. DCE is now doing the repairs and we should be able to finish up on all this soon. Be assured that we are 'on it' even if I don't report every day ;-)
Cheers,
Ron
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Any word on my board? Last I heard it was not accounted for.
Bill "tekmage" Borsari
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Interesting Paplatine, thanks for the good news.
May I know if my blizzardppc is going to be fixed? Serial # ID50032, from Mexico. O only wanna know that for now, please help me!!!
Thank you very much!!!
Dragster
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I've heard that my card is working and being shipped to someplace! I'll post more as I get it.
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Congrats Bill!
I think its good karma from all the work you do for the Amiga community and shows. Keep up the good work and I look forward to the irc and webcast from Amiwest! Wish I could be there to party with you.
I think all ppl with Cyberstorms sent to DCE should vigorously thank bbrv and genesi.They have lots of their own projects to worry about and this was community aid.
magnetic
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Hi #?
Is there any news on this subject?
I haven't heard anything for a while now... :-(
Thanks!
Dragster
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by Dragster on 2003/8/1 22:50:19
Hi #?
Is there any news on this subject?
I haven't heard anything for a while now...
Thanks!
Dragster
Not here.
I've waited for the end of AmiWest, to post here again.
But onestly, i think that now is the time to know something about the boards that are still under repairing, at DCE, Mr Bill Buck.
Thanks again for your help.
Regards
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not heard anything also...
anyway my serial number is....on the card i didnt remebr serial on is:
SN HABO666
creepy number....no wonder it died..
cheers
-
Palpatine is still on vacation, I believe, and BBRV is on the road. So give it a day or three...
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Hello,
This is kind of an 'off topic' question but would anyone know the possibility of getting a CyberStorm MKII 060 board fixed?
Thanks
Scott
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here is another kinda off topic question if where in the US du u send stuff to get fixed?
-
Please . . .stay on topic.
Try to go to: http://www.magneticsystemsnyc.com
in NYC.
Official CS repairs center are: Hyperion and Amiga Center France www.amiga.fr.
Ciao
-
Just an update:
My card is reported to be working and at Vesalia. However they have been sitting there for almos a month now since Vesalia is waiting for 2 additional boards to complete the order for shippment.
So I'm still SOL on my CSPPC card. When I have it running in a machine then this saga will end
Bill "tekmage" Borsari
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by tekmage on 2003/8/3 6:55:29
Just an update:
My card is reported to be working and at Vesalia. However they have been sitting there for almos a month now since Vesalia is waiting for 2 additional boards to complete the order for shippment.
So I'm still SOL on my CSPPC card. When I have it running in a machine then this saga will end
Bill "tekmage" Borsari
Sorry, Tekmage can you explain me better?
The CSPPC board that you have sent to DCE for repair, is NOW at Vesalia??? why?
Ciao
-edit- i've just read again you first post here.
You never sent your board to DCE! what BB&RV has to do with your problem?
-
greenboy: i hope all 3 serials are in your hands now , thanx...
i sent to palentine (ron?) 2-3 weeks ago, the 2 others ...
cheers
-
@Framiga
Here is the story:
I bought my CSPPC from SoftwareHut in 2000 or so. After the AmiWest in 2002 it broke. Broke meaning the machine would not boot or would only run for a few minutes when the CSPPC was installed.
I sent CompuQuick my card who to send it in for repairs to Vesalia in October 2002. I had not heard anything till 2 months ago.
bbrv can in to the picture when I emailed them for assistance in getting my card back.
Now I wait for two more boards to be found.
Bill "tekmage" Borsari
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by tekmage on 2003/8/4 2:40:38
@Framiga
Here is the story:
I bought my CSPPC from SoftwareHut in 2000 or so. After the AmiWest in 2002 it broke. Broke meaning the machine would not boot or would only run for a few minutes when the CSPPC was installed.
I sent CompuQuick my card who to send it in for repairs to Vesalia in October 2002. I had not heard anything till 2 months ago.
bbrv can in to the picture when I emailed them for assistance in getting my card back.
Now I wait for two more boards to be found.
Bill "tekmage" Borsari
but, now your boards are still at DCE?
Or, if i understood well, the first one was repaired by DCE and sent back to Vesalia? (thank to BB&RV)
Ciao
-
edit
-
I happen to know that Ron is still on his Holiday and i believe he'll be back thursday.
-
Thanks, Kees :-)
Ciao
-
edit
-
Yeah.... what's happened with this?
Any news Palpatine???
Thanks!!
Dragster
-
edit
-
Hi all,
Well . . .i'm ansewring to myself!
This is the first step towards the madness :-)
I've just received, good news from Ron Van Herk.
Some of our boards (exept the CSPPC) are already repaired, and will be sent to VirtualWorks (and therefore to his customers) within 3 days.
The CSPPC under warranty, will be replaced in the next few weeks.
When we will receive the repaired items, i'll post here again.
Thanx a lot to Ron Van Herk (Palpatine).
Ciao
-
Well, you can consider yourself very lucky. I have not received any email from Ron yet or any information about my board.. the only thing he's said abouit it was when he posted "we found 2 boards from Mexico". I just hope my board can be repaired and sent back. , yeah, "just", hehehe
Cheers
Dragster
-
Hi Daniel,
We're now at the stage where we have located all boards (except for a few which have gone really mysterious ways) and we are looking into getting solutions for each peticular repair issue.
I'm working on my list from the top to the bottom, I have just not reached you yet, it's not a matter of luck :-)
To everybody concerned:
Besides the very obvious warranty claims, I have also found various boards that have a 'questionable' warranty claim with them ;-) Also there are some boards that are broken beyond repair or that require hard to find parts. In every case I will try to find a suitable solution but please keep in mind; everything is possible except the impossible...
Cheers,
Ron
-
With all due respect, in the amount of time it's taken to find these boards and match them to an owner, I could've sent mine to France and back for repair four or five times. The amount of time it's taking is bordering on the ridiculous. At least offer to send them back unrepaired and let the owner decide where to go from there. If you had mine, that's certainly what I'd prefer.
"It isn't that I don't trust you Otis... well, I DON'T trust you, Otis. What'd you do?" - Lex Luthor, Superman The Move. :-D
-
Hi Roj,
Well, considering the fact that the persons who actually have had cards lying at dce for years DO appreciate what I'm doing PLUS the fact that you don't know anything about the situation on-site at DCE PLUS the fact that this is not something I am or can be doing full-time PLUS the fact that we're helping out here for free... I can imagine you might comment like that. ;-)
Best regards,
Ron
-
Well, considering the fact that the persons who actually have had cards lying at dce for years DO appreciate what I'm doing
I'm sure they do. You've done more for them than anyone has in quite a while.
you don't know anything about the situation on-site at DCE
No, but I know what I've seen of DCE from a dealer's perspective. Trust isn't something that I hand over to those associated with them anymore, as I'm sure you can understand.
this is not something I am or can be doing full-time [and] we're helping out here for free
Which is why I made the suggestion I did. The owners of the boards have waited long enough, and once again the "any time now" carrot is dangled before their noses. It's been three months since this thread was started, and two since the list began. I just don't want to see this situation stagnate into another month after month debacle when there are other options available for getting boards fixed. If nothing else, this should help keep you on your toes. ;-)
-
No, but I know what I've seen of DCE from a dealer's perspective. Trust isn't something that I hand over to those associated with them anymore, as I'm sure you can understand.
Indeed I can, I have dealer's experience with DCE as well, from my Compter City work.
I don't think this is the place to discuss details about this, or that this would really serve the purpose of the whole project.
As for keeping me on my toes, don't worry, I get lots of emails every day on the subject to keep me alert :-)
But I don't think it's fair to say that it's "any time now" time again, with all respect. Not now that the first boards have been repaired and returned.
Anyway, don't underestimate the work involved in fixing all this. There's more than meets the eye. There are some horror-stories here that are not even DCE's fault, because they either never got the board or have long ago repaired and returned the board already. Not to mention boards for which no serial number is known. But like I said, the first results are there, all the others will follow.
Cheers,
Ron
-
Thank you Ron.
Hope it's matter of luck only... I'll keep waiting for news about my board.
Thanks
Dragster
-
Roj wrote:
> With all due respect, in the amount of time it's taken to
> find these boards and match them to an owner, I could've sent mine
> to France and back for repair for or five times.
Maybe. I sent mine once, took a few weeks, unfortunately it wasn't
fixed when I got it back. I've no complaints with this guy, I'm happy
with the way it was handled, but it turned out that he can't fix all
problems, only some specific ones which are however very common.
-
by Merko on 2003/8/21 23:30:41
Roj wrote:
> With all due respect, in the amount of time it's taken to
> find these boards and match them to an owner, I could've sent mine
> to France and back for repair for or five times.
Maybe. I sent mine once, took a few weeks, unfortunately it wasn't
fixed when I got it back. I've no complaints with this guy, I'm happy
with the way it was handled, but it turned out that he can't fix all
problems, only some specific ones which are however very common.
we already known that.
At Amiga.fr, it is possible, to fix some little failure on this kind of boards.
They never owned service manuals, diagnostic gears and so.
If at DCE aren't be able to fix a PPC card, nobody else, can do. This is the sad but real situation.
Ciao
-
Is my card repairable? :-? It is remarked with my full address on the side of the mainboad-connector.
Markus
-
Hi Paul,
Ok, the good part is: you will get a brand new replacement board. The bad part is that it will take another four weeks or so before they will be
produced. But I guess another four weeks won't be too bad considering the
time it spent there...
Cheers,
Ron
Awsome news just email to me from Ron Van Herk over at Genesi!!! I sure hope this is true and I get a replacement CSPPC card sent to me!! Have any of you got word on your cards? I hear several were located. I'll keep you posted.
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Hi,
Everyone whose card has been located should now have received an email from me.
Please note that there are also cards for which we have not yet received serial numbers from the customers or that have just very recently been told us to be at DCE. These are not done yet, obviously.
For those of you whose cards cannot be fixed:
They will in any case be returned to you. Apart from this, Genesi will work out some sort of compensation, to 'ease the pain' a little.
Cheers,
Ron
-
Like I said this is awsome new!! I'd saw it was an awsome idea to post this thread, and an even better one having Ron get this taken care of. Its a happy ending to a long sad story!
-
@Palpatine
Hi Ron,
any update from DCE?
Regards
-
Hi,
No further news since I last checked. I will contact them to ind out any updates, but it might be monday before I succeed. They always have something called "weekend" around this time of the week. Don't know what they mean though LOL
Cheers,
Ron
-
edit
-
@Ron
Hi,
how come you do not have news about my board but you emailed Ronky and told him my board is not repairable and that DCE was gonna send it without doing any repair??? i waited two years only to hear that it's niot repairable??? I can't believe it!
I'd like you to send it to Amiga.fr, I'd like them to try to fix it.
Please give me the informaiton you have,
thanks
Dragster
-
@Dragster
On august 22nd, I emailed to Ronky:
The BlizzardPPC is too damaged to be repaired, it will be returned without being fixed therefor. We are working on some sort of small compensation for this, that Genesi will offer you. Details are not set yet, so I can't tell you more right now.
Since Ronky 'did the talking' for both of you since the start, I emailed only him regarding this and his board.
We have not yet been able to determine what kind of compensation we can give, mainly due to tight schedules and holidays. we will figure out something next week, though.
If you don't want to wait for that then I can get DCE to send you the board this monday, but that would exclude it from any compensational arrangement that I am trying to set up.
As for sending it to Amiga.fr, I don't think that that will be possible, since we agreed with DCE that they'd return all repairs directly to the customers.
As for the card being with them for 2 years and still not repaired, I agree that that's very disappointing. Apart from it being repairable or not, it should have been handled within a normal period of time of course. But it wasn't, just like loads of other repairs, which is exactly why I'm helping out here in the first place. I'm know that it's not going as quickly as we all would have liked, but I'm doing what I can here.
Cheers,
Ron
-
Hi Ron,
Since Ronky 'did the talking' for both of you since the start, I emailed only him regarding this and his board.
Huh? I posted to this thread first and I told him there was an effort here to get our boards back. It's ok anyway.. but I think you should have told me.
We have not yet been able to determine what kind of compensation we can give, mainly due to tight schedules and holidays. we will figure out something next week, though.
Ok, thanks.. I'll wait then.
If you don't want to wait for that then I can get DCE to send you the board this monday, but that would exclude it from any compensational arrangement that I am trying to set up.
Thanks... I'll better wait to see what the compensation it consists of.
As for sending it to Amiga.fr, I don't think that that will be possible, since we agreed with DCE that they'd return all repairs directly to the customers.
Well, maybe but if DCE send it back here, they will make me to spend more money to send it back to France... I was hoping they can send it to DCE, it's the least they could do for me after keeping the board for 2 years.
Apart from it being repairable or not, it should have been handled within a normal period of time of course. But it wasn't, just like loads of other repairs, which is exactly why I'm helping out here in the first place.
Thanks for the effort. I really appreciate it.
I'm know that it's not going as quickly as we all would have liked, but I'm doing what I can here.
It's ok,thanks.
Regards, Dragster
-
I sent a CSPPC card to DCE by Software Hut.
Mine has been there since May 2001!!
I have sent about 100 emails and called a few times
I keep getting the run around!
I am tired of this!
Anyone want to get a suit together? More power
with numbers I say.
Tim
-
@TjLaZer
If your board is at DCE, i advise you to e-mail Palpatine, he is trying to get all the boards repaired and reurned to their owners.
And it looks like he is doing a good job. :-)
-
####ing hell! is this thread still going?
seriously though, I hope you get your boards back people. It just ain't fair for a company to take your possesions when you have sent them in good faith...
-
by Cyberus on 2003/9/6 1:27:30
####ing hell! is this thread still going?
seriously though, I hope you get your boards back people. It just ain't fair for a company to take your possesions when you have sent them in good faith...
I apologize (me and VirtualWorks) with all "not-involved" people for this long thread about DCE-Genesi problem.
Try to understand that only Virtualworks (with theyr 10 boards still under repairings at DCE) has more than 6000,00 EUR (end user price) of items at DCE from more than 2 years.
All that, is the last chanche, before running up a lawsuit.
Thanks to all (and to AmigaOrg owners) for the patience.
Regards
-
Sorry, I wasn't complaining, that comment was meant to be taken with a pinch of salt. I was just surprised that the saga was still continuing...
Cheers
-
I`d like to know what took DCE so long to pull their finger out. Did they honestly just forget about all these boards, or was it that they couldn`t be bothered to fix them (seeing as repairing under warranty costs them money, rather than making them money) ?
What`s to say the same thing won`t happen with any Pegasos`s (or is it Pegosii ?) sent for repair ?
-
What`s to say the same thing won`t happen with any Pegasos`s (or is it Pegosii ?) sent for repair ?
Genesi/bPlan are responsible for Pegasos repairs, not DCE.
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@TjLaZeR:
Did you send me your details before?
I know about the boards from Software Hut, but there is an additional issue with those. Please email me on rvanherk@nl.genesi.lu.
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@Doobrey:
Pegasos is an entirely different issue. The repairs in question in this thread concern repairs sent to DCE in the past that are now finally being handled and fixed, where possible. The only connection with this and Genesi is that Genesi, me in this case, are helping to solve the issues as a courtesy.
Regarding Pegasos(2) repairs, that is Genesi's responsibility. The fact that DCE is subcontractor in this case, is not relevant.
Cheers,
Ron
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@ Palpatine
Yeah, I know Genesi are doing this when they didnt have to and I bet everyone whose card is found is very thankfull to you.
I didn`t mean for my original post to sound like a cheap attack on Genesi either. It`s just that this whole DCE mess should not have happened, and I was worried that a similar thing could happen again.
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@Doobrey:
Ok mate, no offense taken ;-)
I just want it to be clear that Genesi is not DCE. Besides, concerning DCE this kind of thing will not happen with them again.
Cheers,
Ron
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Hmm... It would seem I´m one of the "lucky" guys around the world.. About a year ago I bought a CSMkIII from Vesalia.de. It was DOA, and after I sent it back to Vesalia, it took about 6 months to get it back, although I got it back from Vesalia, not from DCE, as someone implied earlier in the thread...
I was irritated because it took so long to get it back, but after reading a lot of posts, I guess I can consider myself lucky... :-)
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Hey all, I just wanted to post about some news I got the other day from Ron. I asked about the warrenty boards and the production has started. The bottom of the boards are done. They are just waiting for the few remaining parts to come in to complete the top side of the boards. With Luck we will have our new and working boards by Christmas. At least I hope so!!
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By now I'd be very surprised if you ever got anything back.
Not only that, but this "compensation" is probably just a cheap attempt at trying to sell you something.
Makes me wonder what happens when a Pegasos board fails. All well. Just send it back to DCE, I guess. :-)
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I'm still waiting to see what's the "compensation". yeah, you will know next week...Ron said, that was about 3 weeks or more ago...
Drg
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Yea, well as I see it, since I've waited over two years to even get this far I might as well hope that I'll see a working CSPPC board home waiting for me when I get back in the US late next month. I just hope I will see it.
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Just out of interest, why is this in the Software Issues and Discussion Forum?
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Makes me wonder what happens when a Pegasos board fails. All well. Just send it back to DCE, I guess.
EXACTLY nerp , this is why we dont want to shop at the devil's house.
i dont want to flame but thats one of my biggest concerns.
anyway i hope this case will be solved soon and that all who sent their cards (including me) get all their stuff back , Fixed or not...
and i will ask Ron + you know who at the benelux show about this.
anyway a month delay so far... heh i stopped counting 2 years ago, i stopped checking my post box every day 1 year ago , i dont expect it to show up and this thread is the last hope and hopefully it will work :)
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My brother have sent his CSPPC o DCE some 2 years ago. After some mails we are in the very same situation, we don´t know nothing about the card.
Sadly, we didn´t be suspicious about DCE repair service and we donnt get the serial number of the board before sending it.
The conclusion is, a fully loaded Grex, scsi, A4k running now with AGA and a 040 @ 25 :( until a friend of us have borrow to us his Mediator and at least we have rtg again.
I have a p5 BPPC in my A1200, and never had problems with it.Since Im thinking on moving 060 PPC I want to aske you, because, I have noticed you are discerning too much between p5 card and DCE ones. If I bought a new 060 ppc it wl be from DCE sure. I have ear the DCE models are not working well after running some months.... What to to? Keep my P5 040 PPC or try the DCE 060 PPC?
Pls Help
Best Regards
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Hi,
@FrankBrana:
Send me all the details by private mail please, I'll see what I can do. Will be difficult though, without serial number...
@FrAmiga:
A few weeks is not christmas! All PPC cards that are now being produced are made of new parts. If they used old parts or from the DOA boards they would not have to wait for a shipment of new ones.
Regarding the lower side of the CSPPC boards, the one I have hear next to my laptop has about 10 IC's plus some more parts ;-)
Regarding compensation: this will only be a gesture from Genesi for people whose board cannot be fixed at all and that are out of warranty. Nothing more, nothing less. Take it or leave it :-)
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Hi Franco,
Just called them, all that is missing is one part now. We don't know when it will arrive exactly, but the other parts that were missing are there now.
Cheers,
Ron
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@ Ron
. . . a very long and painful gestation! you agree?
How we will call them? CyberStormPPC-NG?
Cheers :-)
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by Framiga on 2003/9/29 12:46:48
@ Ron
. . . a very long and painful gestation! you agree?
How we will call them? CyberStormPPC-NG?
Cheers
How about the baby? it grows?
The missed component is arrived? (is it the 060 cpu?)
Regards
Coccini Franco & VirtualWorks
PS- please, Ron . . .answer to the VirtualWorks mails too :-)
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Hi Guys,
More info after the weekend, too busy with the Benelux show right now - sorry!
Cheers
Ron
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Well, in reply to your msg..
I must say that the best option to get your board repaired, is to make an appointment with Mr. Dellert himself, as he is the guy who is responsible for the repairs.
The board can be repaired while you wait ! Ok it did cost me a lot of money when i did that, and i had to drive to Germany for it.
But rather this than waiting for over 2 years !
And he really does good quality repairs, as they use better parts than P5
Usually the PPC or 68k socket is broken he told me, so ppl if you build in your board never ever press on the CPU's ! and when build in a CybervisionPPC, put it 1st on the CSPPC,
and then build the 2 together into your Ami. its a bit unconvient way to do it, but the best Mr. Dellert told me. :)
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I sure have my hopes up on this one. I think we will have a good ending to this long story at last. Ron, if you would please let us know some more news about what the last part is? If its the 060 some of us may be willing to just pull off one from another card we have? I for one want it back as i sent it in. Complete and only needing a working PPC portion. Thanks for all your hard work and the news! I sure your sick of hearing from us so often! :-P
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.
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Hi Ron,
any news about our CSPPC boards?
Ciao
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Hi Guys,
Thanks for your concern regarding my sleep these have been nights with little over 4 hours sleep sometimes. Still, no nightmares only sweet dreams.
So it's back to work now. More later today! :-)
Cheers,
Ron
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by Palpatine on 2003/10/7 10:56:57
Hi Guys,
Thanks for your concern regarding my sleep these have been nights with little over 4 hours sleep sometimes. Still, no nightmares only sweet dreams.
So it's back to work now. More later today!
Cheers,
Ron
Hi Ron . . . . .
Ciao
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Status update:
-Final part for the new production of replacement boards is still not in
-Repairs that were OK'd will be done next week
-I will pick these up at DCE next week, along with the ones that cannot be fixed at all and will be returned, and send them to all customers personally
That's all for now :-)
Cheers,
Ron
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1 "-Final part for the new production of replacement boards is still not in"--->SAD
Sad yes, but they ordered and got everything else and have started work already. If the part is not in, what can you do? If they were to take the parts off other peoples cards that are there for repairs, would you be happy then?
2 "-Repairs that were OK'd will be done next week"----> the same 3 month ago story.
Really? I got the OK from the last customer only last week. How can that be the same as 3 months ago?
3 "I will pick these up at DCE next week, along with the ones that cannot be fixed at all and will be returned, and send them to all customers personally"----> more than SAD
"More than sad" ? I am driving two hours there and two hours back and spending my day for you guys to be able to ship the stuff that is there, and you call it "more than sad" ? :-(
You know, Framiga, I think that more than half of the posts on this mail are from you, and lately everytime it's "it's not personal" but you're giving me BS anyway. Now I don't mind doing this effort and I am doing it as fast as I can, but if you think you can do a better job then let me know, because if I can forget about your boards, that leaves me more time to spend on solving the other boards issues.
Currently, there 22 boards left to be done. These include seven boards that will be fully replaced, three boards that are cleared for repair and four which are ready to be sent but waiting for replacement csppc's to be shipped at once (these are for you, framiga).
The other eigth can either not be fixed or are not at DCE. There have been some dealers taking in repairs but holding them and not sending to DCE, so for these there's little we can do. Apart from this there are also cases where DCE fixed the boards, returned them to the reseller and the reseller sold them as a new product to another customer. I will not disclose the reseller's data but if you want "sad", then there it is.
All the other ones have been fixed and returned.
Cheers,
Ron
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@ Framiga
I don't understand why your so pissed off ... While I have nothing to do with DCE or Genesi for that matter ... I do know Ron, because he is my friend, and i *know* that he is doing everything he can !
So calm down abit will ya !
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I'm sure you can live without my opinion ... imagine if you couldn't ...
As far as i know ... some people already got their boards back ... what probably didn't happen if Ron didn't do what he is doing ... So again, i suggest you calm down abit ..
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@framiga:
Have you understood, Ron that i'm very upset with Dellert and its b u l l### and NOT with you?
Yes I have understood that you are saying that, but it is not how it reads from your posts.
Tell you what, if you are upset with Dellert personally please email him at thomas.dellert@dcecom.de and if you have direct questions for me ask them either by email at rvanherk@nl.genesi.lu or on this thread.
Quoting my words and putting your comments behind them is in my interpretation directed at me personally. It is too easy to add an "it's not meant at you" comment at the end of your post.
Cheers,
Ron
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@framiga:
All that is new for me.
Really?
On august 21, I wrote:
But I don't think it's fair to say that it's "any time now" time again, with all respect. Not now that the first boards have been repaired and returned.
Cheers,
Ron
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Tell you what, if you are upset with Dellert personally please email him at thomas.dellert@dcecom.de and if you have direct questions for me ask them either by email at rvanherk@nl.genesi.lu or on this thread.
contact Dellert personally?
If you want i can send to you dozens of e-mails sent to Dellert WITHOUT an answer.
And in the last months, Dellert doesn't answer by phone too.
Anyway, if you read again my post, you can see that all my comments, was targeted to Dellert and NOT to you.
You are doing a great work but as i already said in the past . . ."don't beleive in Dellert's word, never.
Thanks again and sorry for the misunderstanding.
Regards
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Well well well... cool down guys... Hi, btw..
Palpatine, can you please tell me what's the status of Ronkly's board and mine?
What is the offer Genesi *was* or *is* going to make regarding all this wasting time with DCE?
Thanks,
Dragster
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@Dragster
Don't worry, I'm cool ;-)
I'm going to DCE next week to see it they have been shipped. If not, I'll do it myself.
Regarding the offer, that's pending can'tanswer just yet.
Cheers,
Ron
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Ron--
I talked to Randir at Compuquick today--He has received the two CyberstormPPC boards he had sent to DCE on my behalf (via Vesalia)! He is sending them back to me today. Neither one, it turns out, was repairable, but I am very happy to be getting them back (maybe I can try somewhere else).
I am personally convinced that it was your efforts on this that did the job, so thank you very much for your help!
--Ray
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To Palpatine:
I have sent you a private email, as you told me, with the serial number of my CSPPC and all the other data.
Since I didn´t get confirmation of my email, I have sent you the very same mail up to 3 times without any confirmation by your part.I really dunno if you´re ignoring me, or simply my emails doesn;t get in your email account.
Please, what´s the matter?
Regards
-FrankB
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Hi Frank,
I have not gotten your emails, what address are you sending them to/from? Otherwise, send pmail through amiga.org please.
Cheers,
Ron
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Hi Ron,
Email sent by internal Amiga.org messaging system.
Cheers
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Hi,
I have one box of DCE items here, some repaired, others unfixable here in Rotterdam. We will ship them out to their owners this friday. Please note that this is not all yet, there are still items that are waiting to be fixed, and items that are waiting for parts.
I will try to post a full report on things this friday.
Cheers,
Ron
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by Palpatine on 2003/10/15 23:29:27
Hi,
I have one box of DCE items here, some repaired, others unfixable here in Rotterdam. We will ship them out to their owners this friday. Please note that this is not all yet, there are still items that are waiting to be fixed, and items that are waiting for parts.
I will try to post a full report on things this friday.
Cheers,
Ron
Well . . .a very good work :-)
What's about the last CSPPC component?
Can we hope in a happy end for us also?
Thanks Ron
PS- i've contacted Dellert and i've suggested him a site where to find a quite good solution.
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Hi,
Yes, just a little news: http://amiga.org/forums/showthread.php?t=44908 (http://amiga.org/forums/showthread.php?t=44908)
Cheers,
Ron
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they've stopped production of the greatest accelerators for the amiga? and they could have done so much more with the range. i mean, for example, the Mach5 604e chip is rated up to 350-400Mhz and has the same chip pin configuration, it just runs at a lower core voltage. so adjustment of the bus multiplyer, flashrom, and voltage regulator, and badabing, 400Mhz woopass machine >:)
plus they have/had the schematics for the cyberstorm/blizzard G3/4 off of phase5. grrrr!
i mean, in theory, it would be possible to build a board that plugs into a 680x0 socket (040/060) and Looks like a 680x0 from the machines point of view, it just happens to be running a PPC/Athlon/MIPs/etc chip with its own flashrom, memory, etc to emulate a 680x0. phase5 prooved that the the PPC developer boards. it'd be alot easier to sell an accelerator these days that plugs into the 680x0 socket and pretends to be a big fat hairy 040/060, but is a 2Ghz Athlon. plus there would be a market for it in other areas, IE old macs, 680x0 embedded systems, Atari machines...
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-edited- WRONG socket type
Hi Ron,
any update about the 060 CPU socket?
Let we know.
Cheers
Coccini Franco & VirtualWorks (Italy)
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Hi Franco,
Thomas is looking but I think the ones you pointed to cannot be used, they wouldn't fit..
Cheers,
Ron
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Hello Palpatine/Ron:
I wonder what's the status of my board. I know DCE will not fix it but I don't know if it was shipped or not or if it will be shipped along with Ronky's board. Please let me know. Why is this taking so long? May I have some real news?
Thanks
Dragster
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Hey Ron, Its been quite some time since we have heard from you. Is there any news at all? I would think DCE could figure something out to get the 68060 socket by now. Its been ages!
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Hi,
First (non-repariable) boards have been shipped this week (as announced earlier).
Sockets have not been found yet, unfortunately. Most of the sockets from links that people have sent in are not usable or not available. We'll keep looking though.
Cheers,
Ron
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Hmmm, what about contacting Amiga.fr to see what they use to repair these boards? They seem to be good at it as well. How about surface mounting the 060 like the PPC chips are?
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Hi,
Hmmm, what about contacting Amiga.fr to see what they use to repair these boards?
Be my guest :-) But if DCE can't repair them, chances are that no-one can. After all DCE made them...
How about surface mounting the 060 like the PPC chips are?
You can't do that. The sockets that were used have an open space in the centre. Parts are moounted in that space. When you surface mount the CPU you loose that space, so it's no option.
Cheers,
Ron
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ed
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Hi,
The problem with the sockets is not only the space in the middle, otherwise it would have been long solved. The sockets also require a certain type of pins. I don't know the exact technical details but plain 68K sockets with the middle removed cannot be used. The oiginal sockets were manufactured especially for Phase5, but these have all been used for DCE production of CSPPCs and for previous repairs.
The link to the first company you sent was hopeful, but they told DCE that they could not comply to this peticular need (unlessproducing a batch of thousands). DCE is checking every link that you and others have sent, and are looking through their own contacts as wellto get the right sockets, but so far they just have not been found...
Cheers,
Ron
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Hello RON/palpatine:
I read that the no repairable boards have been sent (my case). I'm just wondering what address was it shipped to. Can you please answer privately?
Thank you.
Dragster
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At ALL AOrg users,
i wish to thanks you all for the precious help and in a paticular way, to all the users involved in the DCE saga.
Thanks to all, from the deep of my heart
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Hmm those sockets look good to me as well, but if DCE says they are not correct and wont work, then I would guess they would know. Keep up the good work and let us know the results. And i dont want my NEW board sent to Amiga.fr, I just though asking them for source may help out.
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@Ron
FOUND IT :-D
Forget the previous mail.
The Company was the right one: PRECI-DIP.
We have searced all the afternoon, with our technician.
Go to HERE (http://www.precidip.com/catalog_10/pdf/p90.pdf)
In the datasheet it is in the 3th row, the third from right (18x18 xxx xP223-18-091).
Try to contact PRECI-DIP at:
mailto: sales@precidip.com
Let we know.
Cheers
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Hi Franco,
Thanks, I will talk to Mr. Dellert about it on monday and get back to you.
Have a nice weekend!
Cheers,
Ron
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Hmm.. I guess this thread is close to being the biggest ever ?
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@ al the involved users
This time it is the RIGHT ONE :-D
standard SMD>PGA 223 pind socket (http://www.precidip.com/catalog_10/pdf/p90.pdf) (the one labeled as: "18x18 xxx-xx-223-18-091")
Same pins layout as MC68060, same external sise, same free middle space . . . . THE SAME.
Now the problems are:
1- if Dellert "like" the idea
2- if the socket is really the last lacks component
3- erm . . .if PRECI-DIP or one of the dozens of its reseller all over the world, has a little stock of it (i don't know exactly . . .50-100 pcs?)
Cheers
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Hi,
@FrAmiga
Sorry Franco,
No properly working internet connection here until one hour ago or so, so no contact with DCE yet. I have forwarded the PDF with a mail just now, will let you know about the reply.
Cheers,
Ron
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by Palpatine on 2003/11/10 22:25:00
Hi,
@FrAmiga
Sorry Franco,
No properly working internet connection here until one hour ago or so, so no contact with DCE yet. I have forwarded the PDF with a mail just now, will let you know about the reply.
Cheers,
Ron
Hi Ron,
OK, thanks
Ciao
At the Moderator-how about the wrong post hour? ATM here in Italy are 9:15 AM
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Hi,
Ok - the bad news is that none of these sockets can be used. The design of the original CyberStormPPCs was based on a socket with pins that are not really firm, i.e. they can be moved. This is why the sockets were especially made for Phase5 and were so expensive.
The good news is that if they really can't be found, DCE will change the CyberStormPPC board's design (!!!) so that normal 68K sockets will fit and that the cards can finally be replaced....
Cheers,
Ron
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Man this is taking forever! I am guessing by the fact DCE wants to change the design now that none have even been put together at all? Does this mean another few months of waiting!
On another note: I pilled the 68060 off my Mk III to get a look at the part. It sure looks like the last oe we found for you. I cant tell at all why it wouldnt work. The pins line up and the connection should be made fine. This isnt a IC chip or anything, its just a socket and that all.
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@ Ron,
WHAT?
read carefully the spec of those sockets (OR BETTER CALL THEM):
They have "mobile mobile self-adjusting SMD pins"s" and can be adapted to all PCB even on not planar one..
READ THE SPECS AGAIN.
The PRECI-DIP Company, uses a technology
"with"floating SMD contacts wich are self-adjusting with the solder pad, even with slightly distorted PCB" (from PRECI-DIP site)
You (DELLERT) have not even contacted PRECI-DIP.
The cost of an eventually small custom production (that PRECI-DIP can do) is less of a new PCB production.
So please DCE, as i already said, WE AREN'T MORONS.
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and again:
from HERE (http://www.precidip.com/connect/connect_10.html#2)
"Preci-Dip DIL sockets with SMD terminations offer a perfect solution to this problem as they are designed for automatic assembly and reflow soldering. They are available with "gull wing" terminations for maximum mechanical strength and testability (series 110-...-105xxx) or with Preci-Dip's unique floating contact, compensating for unequally dispensed solder paste (series 114-...-134xxx). Both versions will be supplied either in tubes (suffix xxx = 161) or taped on reels (suffix xxx = 191)."
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Hi Franco,
Ok, fwd' your message once again.. Will let you know...
Cheers,
Ron
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@ Palpatine
already posted to Dellert but with no answer.
Regards
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I would say that is the place to get them. They are the exact spec needed as far as I can tell. If DCE calls them I am sure they will agree.
Oh and Ron did you get my email with the new address I will be moving to on Dec 1st?
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Hi
and now i wish to explain a my personal thought:
as already said in a previous post, i'm in constant contact with "some" Amiga related boards planner. (here and there)
Is it logical to think that P5 have decided, during the planning of the CS line, to use a "custom" CPU socket?
It would been a NONSENSE chosen trades. You agree?
AKAIK, only Commodore (when it was still alive) has adopted some custom components but . . . P5!!
Any comment from other Amiga hardware planners/producer, should be usefull.
Thanks for the attention
Franco Coccini
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Hi,
as usual . . .no answer from Dellert . . .
Cheers
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Hi again,
. . . .and no answer from Ron too :-(
Ciao
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Hi Franco,
Trust me, if I have news or an answer from DCE I will post it. I won't post everytime I have NO news ;-)
Cheers,
Ron
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O_O Free stuff eh? ...
oh well stuff like this happens franco.
beep beep good luck to all who waits for the stuff, i stopped to wait.
cheers
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For a short time I thought this post was going to have good news! Well I'm still holding out and thinking positive thoughts about getting my CSPPC card back! Keep up the good work.
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Hi Franco,
I know what is in the box, read the accompanying letter. I have not received the other goods yet so I thought I'd send you this one, and not have it lying here for a while.
Cheers,
Ron
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AH! The never ending thread! When will this madness end!?!?!
Clearly the morol of this little story is that somebody (or some people) weren't doing there jobs properly and now this fracas has happened. In the future, send your Blizzards or Cyberstorms to Amiga Repair Centre ot Hyperion.
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@CU_AMiGA:
I wish it were that simple. Hyperion and Amiga.fr are only able to repair a certain percentage of damaged cards. Depending of the fault, your card may likely HAVE to be repaired by DCE, as they have the necessary equipment which Amiga.fr and Hyperion lack.
I was turned down by both Hyperion repair and Amiga.fr as they've said that damaged PPC chip (cold soldering) is ONLY fixable at DCE.
Fortunately, my card is under Vesalia warranty, and I am "somewhat" covered, however it IS being sent, or is already at DCE, to be repaired.
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@x56h34
under the warranty of who?
. . . .it is just an illusion! :-)
Cheers
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O_O Free stuff eh? ...
oh well stuff like this happens franco.
beep beep good luck to all who waits for the stuff, i stopped to wait.
cheers
FREE STUFF!!!! eh, eh, eh . . . .
So here the actual situation:
n.3 Cyberstorm PPC+060 (NEW DOA) DC50293 DC50146 DC 50342= UNDER CONSTRUCTION
n.1 Cyberstorm PPC+060 (used PhaseV) DDC0248
UNDER REPAIR WARRANTY
n.2 Cyberstorm PPC+040 (NEW DOA) DC50151 DC50108
UNDER CONSTRUCTION
n.1 Blizzard PPC/060 (used only need to reflash the Bios ) HAA0033
UNDER bhoo! ! !
n.1 Blizzard 1230 IV (NEW DOA) s.n. 212
UNDER bhoo?!?!?!?
n.1 SCSI KIT per Blizzard (NEW DOA) s.n. 615 WOW!! REPAIRED AND DELIVERED
n.1 Cyberstorm MK3 060 (NEW DOA) DC114
UNDER CONSTRUCTION? .. i don't know
As you can see, the only one item repaired and delivered to us (VirtualWorks), is the SCSI KIT for Blizzards.
No FREE STUFF here . . .
Every comment, is superflous :-)
Cheers
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I have also a CSPPC card (060 233) DCE made
sent 9 oct 2002
ser # 50197
Michael Steinicke will call me back
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@Triumph
. . .ehhhh!!!
Good luck :-)
Ciao
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Hi Ron
has Dellert contacted the PRECI-DIP Company, for those sockets?
Those Company is the only that HAVE IT or can do the job.
Preci-Dip Durtal SA
Rue St-Maurice 34
P.O. Box 341
CH-2800 Delémont
(Switzerland)
Phone : +41 32 / 421 04 00
Fax : +41 32 / 421 04 01
E-mail : sales@precidip.com
Contact them directly at the Main Center in Switzerland, even if they have others center in Europe (Germany, Netherland and so)
I've contacted the italian reseller but they are only . . . .reseller.
Let we know as soon as possible.
Cheers
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Sorry for the delay I just sent an email to you!
I was told you may be able to assist me in getting my DCE PPC board. It was sent to DCE in May of 2001. I never got it back. I tried so many times to get info from DCE on my card and no luck!
Here is my serial #DC50114. What is likelihood they can send my my board back?
Thanks in advanced!
Tim
Palpatine wrote:
@TjLaZeR:
Did you send me your details before?
I know about the boards from Software Hut, but there is an additional issue with those. Please email me on rvanherk@nl.genesi.lu.[/quote]
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Wow.
Is this the longest thread here? :)
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Hi,
@Framiga
I don't know...
@TjLaZeR
Yes, got it! Have added your info to the list
@Iamaboringperson
Yes.
Cheers,
Ron
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@Framiga
I have forwarded your emails but have not spoken to Mr. Dellert yet. Is that a better answer, sir?
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Ron, Computer City, Bplan, DCE, Genesi erm . . . .it is the same!!!
It is??? :roflmao: Do you know something that I don't? ;-)
no, "guy" a better answer not . . more professional . . .maybe yes!
Sure, but I still "don't know". I will talk to Mr. Dellert tomorrow if he's in, and then I'll know ;-)
Cheers,
Ron
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Weekly update request :-?
Any news about, Ron?
Cheers
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Hi all,
someone else, has received theyr boards back from DCE, repaired or not?
Cheers
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Start a new thread if you want to. This is waaaaaay too big, and I doubt any new/useful/interesting opinions are going to result.
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I opened the thread again.
Alot of people use this thread to get updates about the situation. It would get a mess if new threads about this where to appear.
-
@ Palpatine
I´m in the very same situation like 2 months ago.
Any news of my CSPPC?
Regards
-
Its a shame, I am starting to think we will never see them and I got my hopes up for nothing. I wish they would at least do something now that they know for sure they had our boards and admit to it. I sure want a replacement. I mean mine was in under warrenty back when they were still being manufactured and sold. I should have just got a replacement sent out. I cant understand how a business can function and stay alive like this. The story of "We cant find the 060 sockets" is so stupid. We sent Mr. Dellert a company that makes them to the exact specs they need and still noting.
-
mikeymike wrote:
Start a new thread if you want to. This is waaaaaay too big, and I doubt any new/useful/interesting opinions are going to result.
14441 views!! :-o
That must be the site record? :-)
-
Edit by Kees - personal attack
-
I opened the thread again.
Alot of people use this thread to get updates about the situation. It would get a mess if new threads about this where to appear.
_________________
Kees Witteveen
Amiga.org Webmaster
Thanks, Kees.
Cheers
-
by Acill on 2003/11/27 15:59:22
Its a shame, I am starting to think we will never see them and I got my hopes up for nothing. I wish they would at least do something now that they know for sure they had our boards and admit to it. I sure want a replacement. I mean mine was in under warrenty back when they were still being manufactured and sold. I should have just got a replacement sent out. I cant understand how a business can function and stay alive like this. The story of "We cant find the 060 sockets" is so stupid. We sent Mr. Dellert a company that makes them to the exact specs they need and still noting.
the same here :-(
No answer from Dellert as his usual habit.
He hasn't still contacted the sockets company. . . do you know why?
As private user, DCE has my money from more than 2 years.
Like "dummy ambassador" of VirtualWorks, DCE has near 6000 EUR of items in theyrs hands. (oops . . .less a 120 EUR SCSI KIT just returned).
Any idea?
Cheers
-
Hi all,
I wish emphasize-to clear the reasons of the "so-called personal attack" to mikemike (as moderator).
I do not know mikemike, and my disappointment was turned to "mikemike AS moderator" and not to him AS person.
To stop this thread only because to he "as moderator" doesn't "like", it doesn't seem to me democratic and correct IMHO.
That's all folks
Cheers
-
Hello Ron, BB&RV
any update for us from DCE?
Cheers
-
Probably, Ron and BB&RV hasn't seen the update request:
Hello Ron and BB&RV
any update for us from DCE?
Cheers
-
I've spent some time talking to the company we sent to DCR about the 060 sockets. They have told me it shouldnt be a problem using them, but they have not been contacted. This makes me wonder what the deal is with the DCE now. Why havent they contacted this company? If its truly the last thing needed to be done it should be quite simple to get the job completed. Well DCE just show it doesnt care much for customer satisfaction.
I like some update, its been much longer now then we were told it would take.
-
RON, DCE, BB&RV
We are still waiting an answer . . .please!
Cheers
-
edit
-
Framiga,
this is the last PM which I've received from Ron on Nov. 20.
I will check next time I am at DCE. I'm not sure when that will be since we're doing a few shows with Genesi.
Perhaps he is busy?
I suggest you cool it down a little bit. He may be a bit slow on replies but he is our ONLY hope on getting our cards repaired/back, so please don't make him quit helping us altogether.
You ask for answers 2 times per day. Why not wait a few weeks before asking again?
-
Did anyone get their accel card back? I haven't been following this, so I don't think I've heard anything....
-
"but he is our ONLY hope on getting our cards repaired/back, so please don't make him quit helping us altogether."
I agree that Ron is peoples best chance to get the card(s) back but he's not the only hope.
I really really wonder what makes Mr. Dellert behave the way he does.
Anyway, I would have reported his actions to the local police if I have had a card there for such a long time.
You guys are WAY to patient with a LIAR (makes a lot of things up when you contact him) like Mr. Dellert, surely there must be somewhere to complain in either germany or your own country (especially within EU)?
-
Hi Everybody:
I got my dead BlizzardPPC board last week from Ron, it was the board alone, no scsi 53c710 chip which I sent along with tbe board (unsoldered), so I can say I got my board partially, I was expecting it complete to be able to contact amiga.fr and ask if they can fix it, but now I need that chip :-(
Regards,
Dragster
-
Hi Dragster
i'm really sorry for you Dragster but i doubt that you''ll see again your chip :-(
What I have assumed until from the beginning, is being taken place.
Dellert has sent back to all us, only a few items only why he has been OBLIGED by Genesi (that i thanks anyway).
In this "unripe way", he thinks to calm down the minds of the users with which he is in debit.
Last but not least, he "think", to safeguard the reputation that is obliged to having in the comparisons of Genesis and its future
customers.
At this point, it is difficult to understands how this story will end.
Cheers
-
Hi Dragster
have you contacted Ron or Dellert for those chip?
Cheers
PS- have you sent the Blizzard board, with the only needs to solder the chip? or it was broken?
-
Hi Dragster
please answer as soon as possible . . . it is important.
Even on e-mail if you prefer.
Cheers
-
Hi guys,
GREAT NEWS!!!!
Ron wiil be at DCE personally, next week.
GREAT :-)
Stay tuned . . this is the right time :-)
Ciao
-
ARGH! The never ending thread. I hope that everyone gets their PPCs back - perfect Christmas present! :-) Anyone have one for sale for me to buy (not after Amiga OS4!)
-
Hi Ron,
are you going to DCE within this week?
Remember these items:
n.3 Cyberstorm PPC+060 (NEW DOA) DC50293 DC50146 DC 50342
n.1 Cyberstorm PPC+060 (PhaseV under waranty after wrong repair at DCE) s.n.DDC0248
n.2 Cyberstorm PPC+040 (NEW DOA) DC50151 DC50108
n.1 Blizzard PPC+060 (used needs only to be reflashed) s.n.HAA0033
n.1 Blizzard 1230 IV (NEW DOA) s.n. 212
n.1 Cyberstorm MK3 060 (NEW DOA) s.n. DC114
all for VirtualWorks (Italy)
Cheers
-
Hey Ron tell Dillert to bid on these so he can send em out to us!!! :-P
http://cgi.ebay.de/ws/eBayISAPI.dll?ViewItem&item=2771688113&category=8142
http://cgi.ebay.de/ws/eBayISAPI.dll?ViewItem&item=2770941886&category=8142
http://cgi.ebay.de/ws/eBayISAPI.dll?ViewItem&item=2770950628&category=8142
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Hi Acill
have you tryed to contact Dellert personally?
Let we know.
Cheers
-
Hi Ron,
are you gone to DCE?
Let we know
Cheers
-
Hello Framiga,
Do you operate VirtualWorks?
-
Hi Darth_X
i'm not sure to have understood the question . . anyway i'm a VirtualWorks customer and i'm in the Bitplane Magazine Team (owned also by VirtualWorks).
One of the CSPPC DOA at VirtualWorks is mine and last but not least, Vivale Enrico (VirtualWorks) is a friend of mine.
That's all folks :-)
Ciao
-
I meant, are you an owner of VirtualWorks?
-
framiga doesnt own Virtual Works... :=)
happy xmas lads! :D
-
@ Darth_X
i know that my english looks like japaneese but . . .have you read my answer?
Ciao
-
have you tryed to contact Dellert personally?
Yes I have, but I never get an answer back to anything. I am close to giving up on this now too. It looks like we all just got screwed over again by this jerk. I am thinking of having all of us get together and sending this thread to the German police so they have proof that our boards are there and that he has not done anyhting to fix the issue even though the last part he needs has been located by us. Dellert hasevent even contacted them to get the sockets!
-
Who has the sockets?
-
Hi Acill,
last week, Ron wrote me that he should go to DCE (Oberhausen) this week.
No news ATM.
Ciao
-
@Darth_X
OK . . .let me play again:
The Company that has the right one socket for the 68060 CPU (223 pins SMD2PGA with "special self adjusting pins") is PRECI-DIP.
Go to HERE (http://www.precidip.com/catalog_10/pdf/p90.pdf)
In the datasheet it is in the 3th row, the third from right (18x18 xxx xP223-18-091).
PRECI-DIP:
Preci-Dip Durtal SA
Rue St-Maurice 34
P.O. Box 341
CH-2800 Delémont
(Switzerland)
Phone : +41 32 / 421 04 00
Fax : +41 32 / 421 04 01
E-mail : sales@precidip.com
-
Hi All,
last week, Ron wrote me that he should go to DCE (Oberhausen) this week.
No news ATM.
Ron's trip to DCE in Oberhausen, delayed to Monday.
Ciao
-
Well maybe we will hear something back, but I am sure Dellert will just tell him what he thinks we all want to hear. I have totaly lost all faith in DCE after this. I didnt have much left before now, but this is just to much. Any chance of me ever getting a Pegasos after all this is about gone now. I know they are not a DCE product, but they are made by them which means they get support for every one sold. Its a shame too. I like the Peg II design much better then the Amiga One, and MorphOS looks so damn nice.
-
by Acill on 2003/12/12 16:01:48
Well maybe we will hear something back, but I am sure Dellert will just tell him what he thinks we all want to hear. I have totaly lost all faith in DCE after this. I didnt have much left before now, but this is just to much. Any chance of me ever getting a Pegasos after all this is about gone now. I know they are not a DCE product, but they are made by them which means they get support for every one sold. Its a shame too. I like the Peg II design much better then the Amiga One, and MorphOS looks so damn nice.
Beleive me, Acill . . .you are not the one.
There are hundreds of user all around the world , who are scaryed to deal with DCE and Co., due this problem.
We must all understand that DCE if had not been Genesis, it would be already "gone" from years (a couple at least)
The year of the end of DCE, as Amiga Classic related production, was end around 2001 (year of the begin of Pegasos production).
That's all folk . . . oops IMHO :-)
Ciao
PS- Please CU_AMIGA . . . .those avatar!!!
-
As I understand, the Peg's productions happens at DCE and with their equipment, but I believe it's handled by Genesi staff. (IE: They show up on the premises, use the machines, and move the pcbs out.) But, since I don't work for Genesi, I have no clue if that's how it really happens.
However, considering that Ron is going over there around the same time that the PegII's are supposed to be built (15th) leads me to believe that they do at least have Genesi staff present to supervise the whole thing.
Anyway, this ongoing PPC dilemna is definately not look good for both parties. I really hope that this works out for everyone's sake. :-(
-
They may be made with help from the Genesi staff, but its still at DCE, and DCE still gets money for the use of its manufacturing equipment. Untill I get my PPC back i will not support them at all, even if its fora outstanding product. I paid a lot of money for that CSPPC card and it didnt even work when I got it. It was under warrenty and they basicly stole my card and never even bothered to ever contact me again untill this thread was started and Ron decided to help us all out. I owe him a lot of gratitude if all this works out, but I fell he is doing it to help save the good name of Genesis more then honestly wanting to get this solved on our behalf. Again thanks Ron, but lets please get this over and worked out.
-
Ron must be very busy. I'm sure he will turn up eventually.
-
EDITED
Hi sdesros
AFAIK BPlan is the planner of all the Pegasos boards that has its central in Oberursel (Frankfurt)
DCE Computer Service GmbH: at 46145 Oberhausen - Kellenbergstr. 19a (Hessen)
Therefore i think that BPlan and DCE are very close and Genesi has no need to have its supervisor at DCE.
For the above reason, Ron sometimes go to DCE to check if Dellert is flown to Haway with some Peggy :-D.
Ciao
Eh, eh, eh little JOKE
BPlan is't at Oberhausen but at:
Adenauerallee 10
61440 Oberursel
Germany
EDITED
-
Hi,
@Franco
Actually, Rotterdam is closer to Oberhausen then Oberursel is.
I was planning to go to DCE this week but had to postpone. I hope to finally have some answers next monday on how it's definitely going to be solved. There are several possibilities to solve this, I will not mention all options that I have it mind, knowing exactly what will happen when I speak out about them.
Once again, I can only stress that this whole old repairs issue has nothing to do with production of PegasosII or any other Genesi product. Genesi is merely acting as a Mediator (no pun intended :-) ) to solve the issue as a gesture to the community. It is really inadequate if people link the quality of DCE's service in this matter to the quality of service and products provided by Genesi. I think Genesi's history will clearly proove such ideas wrong, especially if you remember that all previous Genesi products have also been produced at the same plant at DCE. I don't recall people complaining about the quality and service of those.
Anyways - I will post any news monday night if possible (depending on the time I get back) or tuesday morning.
Cheers,
Ron
-
Sounds good Ron. Looking forward to find out what's the status of my CSPPC card.
Thanks for your effort and time agian.
-
Hi Ron
from a geographical POV, i agree :-D
From another POV, it's "human" that people link the quality of DCE's service with the products provided by Genesi!
Genesi doesn't produce or repairs nothing! It is DCE that do it.
Anyway i wish to thank you for the effort but we still wants our CSPPC DOA and payed more than 2 years ago, replaced with new one.
We all understand that DCE has no more a repairs center, but a CSPPC production line, yes.
Cheers
-
Genesi did (and I hope that they still do) the best they
could to resolve that issue, I think that it's not "fair"
to punish them (practically) in such ways.
-
"Genesi did (and I hope that they still do) the best they
could to resolve that issue, I think that it's not "fair"
to punish them (practically) in such ways."
No wants to punish Genesi but want to stay away from DCE. Would you buy a GM car made by Yugo?
-
Hey Ron good to hear from you. I hop when you get to DCE you have some good news from them. Thanks again for the updates!!
-
We all understand that DCE has no more a repairs center, but a CSPPC production line, yes.
Actually, DCE still does lots of repairs, just no Amiga stuff. They repair and produce for lots of other customers. They used to do all repair work for Epson Germany, until Epson stepped over to another option for economical reasons.
The impression that DCE can only exist because of Genesi is very untrue.
Just FYI :-)
Cheers,
Ron
-
Hi Ron
you wrote:
"Actually, DCE still does lots of repairs, just no Amiga stuff. They repair and produce for lots of other customers. They used to do all repair work for Epson Germany, until Epson stepped over to another option for economical reasons."
ahh! this is even worse!!!!
so they have a repair center but probably not an Amiga related stuff technicians!
Worse of i was thinking!
Ciao
-
so they have a repair center but probably not an Amiga related stuff technicians!
@Franco
I didn't say that. All the technicians that used to do the Amiga repairs are still there.
Don't draw conclusions.
Cheers,
Ron
-
Framiga wrote:
DCE Computer Service GmbH: at 46145 Oberhausen - Kellenbergstr. 19a (Hessen)
Hessen ??
Last time I checked they were in the opposite directing from my home ...
Maybe some kind of wormhole :-o
Oberhausen (their may be more than one of that name, but only one "independent"
city, and the rest just suburbs of other cities) is at the north-western edge of the
Ruhr-area (Nordrhein-Westfalen), ~50km or so north of Cologne, and quite near
to the dutch border :-o (well lets say another 50 km, I'm not boored enough
to check).
-
@Franco
I didn't say that. All the technicians that used to do the Amiga repairs are still there.
Don't draw conclusions.
Cheers,
Ron
Oh my God! even WORSE again.
DCE has still an Amiga repairs center, has some amiga related stuff technicians and so . . . .why the hell they doesn't fix the boards?
The situation is even worse than i thought!
Dellert hasn't excuses.
He does not have the will to resolve the issue.
Ron, i know that is not your fault but at this point, Dellert is really a . . . .bhaa . . .no words :-(
Cheers
-
DCE has still an Amiga repairs center, has some amiga related stuff technicians and so . . . .why the hell they doesn't fix the boards?
Franco,
I'm not speaking about this case in specific, regarding the repairs that we're haunting them for now. I'm talking about Amiga repairs in general, they are not doing that anymore because it's just not economically interesting anymore. Parts have run out, many repairs that are/were sent to them were tied on by others first (doing more damage than good) and they have so much other work that they really don't have time for it, which is basically the cause of this whole affair.
DCE is a commercial company and not, as some seem to think, some 1-person company working in a barn somewhere heavily depending on amiga turboboard repairs.
In their place, I would probably have the done the same although I would very likely have mad made sure that all outstanding issues were solved first.
Cheers,
Ron
-
edit
-
just as i EXPECTED!....
oh well i hope everyone who consider buying a pegasos knows what "might" happen in the future with their broken boards or what ever..
REALLY SAD! and funny enough not a big shock..
ohwell its all about costs i guess, and somewhat i understand the situation but to them who hoped for this to be resolved, REALLY SAD......
-
@Franco
Next time you go wild and post like this, please READ what the person you are replying to actually WROTE!!!
Let me spell it out for you:
-DCE will somehow fix all the outstanding repair issues, and Genesi will see to it that this actually happens as good and fast as possible.
-DCE currently has many happy customers, big companies that they do design and repair work for
-DCE is not taking any new Amiga-related repairs other then the ones that are with them now, just like I announced some months earlier in this thread (remember?).
Now for what I wrote about doing the same (I will explain this only once):
DCE basically stopped taking in new Amiga repairs because they have many other customers that are more interesting for economical reasons. This means they make more money then with doing Amiga things.
I said that if I were them, then this was the choice that I would have made too, BUT I would have made sure there were no leftover repair issues (as there are now) before switching from the Amiga market to another.
Is that really so difficult to understand without completely misinterpreting what I said?
You just read the "I would probably have done the same" part, did not read the rest or the context and just assumed that I said that I would have stolen your money!
This is the x-th time that you are either misinterpreting me, or accusing me or whatever and I must say that I find it very difficult to find motivation to keep helping you out.
Just think about the work that I'm putting in to help solve this situation: you had trouble finding out what happened to a few boards? Have you any idea how much work it is for ALL boards? I'm not doing this solely to get DCE in a good daylight for Genesi's sake, I'm trying to help out the community here also because I am part of it and have a heart for it, as does everybody else at Genesi.
And I really don't have the time for this anyway. I don't mind if you ask me for status, or criticize me for whatever reason, that is your right. But next time you reply to someone READ WHAT THEY SAID FIRST! And if you don't unerstand what they meant, ask what they meant, either by private mail or on this forum.
Cheers,
Ron
-
I said that if I were them, then this was the choice that I would have made too, BUT I would have made sure there were no leftover repair issues (as there are now) before switching from the Amiga market to another.
I think you're misinterpreting his frustration. It's negligent (at best) for DCE to have had the facilities and manpower to repair defective boards for which they were responsible in producing, yet mis-handle other people's hardware to the point that it is doubtful this situation will ever resolve. They may well have had other more "financially interesting" options to become involved with. It's hearing that they simply abandoned their responsibility in order to make more money that's so outrageous.
If I were on the shafted end of this deal, first I'd be livid, and after I got done with that step, I'd be taking it up with various organizations which exist to deal with situations just like this. There is NO excuse for this on the part of DCE. You don't just receive thousands of dollars in property and hope everyone else forgets about it whilst you go on your merry way.
These aren't affronts toward you, Ron. They're a release of longstanding frustration, and frankly I'd expect to see a lot stronger reactions than these.
This is worse than the T-Shirt fiasco, in my opinion, and has gone on even longer.
-
@Roj
I agree fully with you, that's why we started this in the first place. But this is not the first time that I am personally misinterpreted or misread or accused by the very same person.
Imagine what you could accomplish bringing in a juridical organisation of some sort in this issue? First of all there is the problem that it is a foreign company (from the viewpoint of the owner of the card in question), then it's aged several years. I'm not saying it's hopeless to do this, I just think that we are on the road to a better solution doing it the way we are doing now. Basically we got DCE to do a new production to produce new boards for the ones that were sent in under warranty, otherwise they would probably just have sent back the old (broken) cards. Ok there is a problem getting the parts etc. (more on this early next week) but there will be a solution at last.
I'm not defending DCE, nor am I tapping on Genesi's shoulders saying that we're so good or anything. That is not the point. I'm just trying to get the situation solved, not keep whining over it. I think that is what everybody wants, isn't it? I'm just done taking personal accusations.
Cheers,
Ron
-
Hi Ron - seems your brain also does "cool computing", letting you stay that calm. ;-)
Well, I do understand the frustration, but I think nobody gains anything if this thread leads to even further frustration - i.e. also on Ron's side.
Unfortunately, I'm sometimes myself quicker at posting than at reading carefully and thinking before, too, but maybe it would be more benefitting if this thread would get an update just weekly? Even Ron can neither perform miracles nor does he have a voodoo puppet of Mr. Dellert to remote control him from Rotterdam.
Of course no-one will be surprised if I say this, but I do so anyway: I think it's great by Ron to sort this out (especially since he really has already enough other tasks at hand in parallel), and I wish there would have been a "Ron" back then as well, when I had myself an Amiga in repair at another place many years ago.
-
@lempkee
oh well i hope everyone who consider buying a pegasos knows what "might" happen in the future with their broken boards or what ever..
That is kind of a pile of , right? I mean I have seen some service from their side and it goes a bit further then the normal service you might expect.
When it comes to service Coder says, OK.
And Ron is a good guy. He just want to help out.
Coder
-
Hey Ron, I am sure Framiga doesnt meen to get all upset at you, but you need to see it from our point of view as well. We sent in these boards at the request of DCE for a warrenty repair/replacement and then they just stopped talking to us once they were there. If I were to post on this page that I am accepting Amiga system to repair and then not ever do any of the work, but in turn put them all in storage and ignore all the emials and calls what would you think?
On another note. I saved for two years for my CSPPC card and when I got it at last only to find it was dead I was shocked and so upset, then to not hear back from after getting confermation it was at DCE was even more of a shock. I just want this over and to get my CSPPC card back WORKING is all I am looking for.
Keep up the great work Ron, we are greatfull for all your doing in our names.
-
Sorry... Not a single Pegasos board is to be repaired by DCE employees...
-
Basically we got DCE to do a new production to produce new boards for the ones that were sent in under warranty, otherwise they would probably just have sent back the old (broken) cards.
Well, I don't have any boards with them (although I do have a CSPPC card in my 3000T and it would be nice to know there's someplace that could repair it), but I think if they are going to manufacture some for warranty replacement that it would be nice for them to manufature more for all the people who will wanting be wanting to run AOS 4.0 or MorphOs on their classic Amigas. If they have absolutely no intention of selling any new boards, then the least they could do would be to release the associated software, hardware designs, etc. to public domain. Then others who have the capability could produce and modify these boards. Cheap Taiwanese produced PPC boards at faster clock speeds anyone?
-
Hi,
Here's a short update from my visit to DCE.
The sockets are there. DCE has stock of 9 pieces 604e CPUs, more pieces are ordered to complete all outstanding issues.
The first 9 boards will be sent to the customers waiting for replacements in order of the original admittance date. Franco, your boards are among these. The rest will follow once the 604e's are in, but this won't take long as they're not that hard to get.
The production will happen as soon as the current PegII production is finsihed, which basically means end of this week.
Cheers,
Ron
-
Excellent. Thanks for the update.
-
oh well i hope everyone who consider buying a pegasos knows what "might" happen in the future with their broken boards or what ever..
I don't know about broken Pegasos boards, but Genesi sure already has replaced MANY of them (Some even 2 times)
What I mean, is when first Pegasos users got free exchange to April-1 board, and later exchange to April-2 board. And from what I've heard, it worked quite well.
And I see no reason, why broken boards couldn't be handled in the very same way.
In fact, I had a minor problem on my board, and I was offered a swap to new board, but as the problem was so small, I fixed it myself instead :-)
-
by Palpatine on 2003/12/15 22:24:36
Hi,
Here's a short update from my visit to DCE.
The sockets are there. DCE has stock of 9 pieces 604e CPUs, more pieces are ordered to complete all outstanding issues.
The first 9 boards will be sent to the customers waiting for replacements in order of the original admittance date. Franco, your boards are among these. The rest will follow once the 604e's are in, but this won't take long as they're not that hard to get.
The production will happen as soon as the current PegII production is finsihed, which basically means end of this week.
Cheers,
Ron
Thanks Ron,
this is a really nice update :-)
Cheers
-
Awsome news indeed! I am looking forward to running MOS on my A3000!!!! Thanks so much. I just hope this is all true.
-
MOS on A3000?
Uhm... when?
-
If you have a CSPPC card then it will be out soon. Or you can run the older beta now even.
-
@lempkee
oh well i hope everyone who consider buying a pegasos knows what "might" happen in the future with their broken boards or what ever..
Ok...here's my scoop on this comment. Hold your breath! :)
I ordered my Pegasos1 from Pegasos UK Ltd. on May 14, 2003 and it was quickly delivered a few days later (I live in Texas). I hooked the board up and was delighted with it right away. I went to bed with Peggy doing some compiling in Debian. When I woke up, Peggy was dead. Never booted again. I sent an email to Pegasos UK and Bill Buck. The service I got was outstanding. Mr. Buck had them send me a new board very quickly and cc'd the emails to me so I would be advised of the progress. They didn't even have me send the old board back to them until later. I am absolutely positively delighted with Genesi and their staff. I will buy from them again!! Soon I hope as soon as I save up my penny's for a Peg2.
David
:-D :-o :-D
-
Well when DCE returns to me a working board I will feel much better anbout the products they manufacture for others. As for now I am still very mad about the fact that our boards were found in a storage just sitting idle.
-
Now that I've read the entire thread, I think I have a better
understanding of the situation. Hopefully this will all be resolved
soon? Good luck.
David
-
Hey, nice to see another Texan on here :-D
-
Hi all,
the impressions about one of the first PegasosII delivered today, seem good.
Take a look HERE (http://www.morphos-news.de/index.php?lg=en&nid=587&si=1).
Now, that the PegasosII production has been completed, would have to be begun the CSPPC production, as promised by Ron.
Ciao
-
Hi All,
i wish you all the best, for a Good and Happy New Year to the users, moderators, webmaster and . . . to Genesi-Ron-BB&RV too :-D
Ciao :-)
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Must kill this darn thread argh....
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DCE are crap end of thread. :-x
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by jeffimix on 2004/1/1 3:16:34
Must kill this darn thread argh....
. . . me too, as soon as possible :-)
Ciao
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@Dr_Righteous
Another Texan! :) Wow! That makes 3. :)
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Heh, I LIVE in Texas, but I'm FAR from a 'Texan'. I'm a yank, through and through. Still, that makes 4...5, if you include MadDuck.
Best of luck, Guys. I could never afford a PPC for my miggy, but after all of this, I'm rather glad that I didn't. This is just WAY sh!tty in my opinion.
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Hi Dudes
After the promises, I´m in the very same situation.
DCE hace my CSPPC in their hand and I have no news from them by so
long.
I have a dead, or better, a USELESS 4K Grex SCSI just liying here.This
kind of things have been preventing me in getting a Peg and now in
getting a Peg 2.
My brother have one and he´s quite satisfied (where im typing at
this very moment), but I simply wont buy another DCE product anymore
if they doesnt do the bussines with my beloved CSPPC.
Take it Ron.Any news?
Best Regards to everybody
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No this thread will end when I get my CSPPC Card back from DCE in germany!!!
I guess this thread will never end then... ;)
Tim
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Hi,
Happy 2004 to everybody!
DCE is closed until monday jan 5th, so don't expect anything to happen or any news before that.
Cheers,
Ron
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edit
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Hi All,
i've contacted Ron yesterday.
No news from DCE to Ron . . .he wiil go to DCE next week.
Ciao
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Well lets hope he gets some good news.
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Hi Ron,
after to have read the last news about the next production of the Pegasos2 boards, i think that DCE should have the necessary time, for the completion of the CSPPC boards.
What do you think about, Ron . . .is it possible?
Cheers
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Hi
Any news?,
By the way, a copy of MOS 1.4 would be a nice surprize together with our cards, hey Ron?
Greets from Zaragoza, Spain!
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Hey,
I have recently become the owner of not one but now 2 deceased CyberStormPPCs, and have read this thread with 'interest'. Understandably I would like to have the boards repaired, so last week I sent an e-mail to Hyperion asking them about their CyberStorm repair service and where I should send the board. The mysterious reply was,
"A new announcement about this will appear soon :)"
Does anyone know what this means? Is there anywhere else people would recommend for getting my boards repaired?
Cheers.
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@mr_silicon
Before sending any card to dce wait ntil we here get our bords from them. Mine didn't show up until now, I even don't know if it is rally ther altough the swiss post coul verify that it leaved Switzerland with destination germany, but mr dellert never e-mailed me back.
Markus
(My board is @ dce since end march, beginning may 2003 and it has a sticker on it with my full address.)
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Hi Ron,
whats about your trip to DCE?
Let we know . . .please.
Ciao
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Hi Ron,
any update from DCE for us?
Ciao
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Hello,
no news from DCE due imposibility to reach Dellert by Ron.
Fell free to post here your comment-suggestions, or on the new thread Weekly update about CSPPC at DCE (http://www.amiga.org/forums/showthread.php?t=6168)
Cheers
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So whats the deal with our cards? Will they be made or not? I have an old 200MHZ one that I ended up trading my beloved Powerbook for to at least have something ready for MOS/OS4! I'm out a $900 sysstem and would like my card. At least give us an update. At the start of all this we were told 4 weeks and the cards would be done. Now its been months!!
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Maybe it's stupid, but somebody ever tried to sue DCE
for this proceder?? Maybe when the'd receive some paperowrks from a law-suit they would start to think serious about you, and your cards??
/ok I'm going to hide now..
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voytech wrote:
Maybe it's stupid, but somebody ever tried to sue DCE
for this proceder?? Maybe when the'd receive some paperowrks from a law-suit they would start to think serious about you, and your cards??
/ok I'm going to hide now..
yep, thats a good idea :-D
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I agree, they should be sued, the bloody well deserve it after all this farse and hastle. No one deserves to be treated the way DCE have treated so many.
@all involved,
why dont you form some kind of consortium, all make a donation to a paypal account setup to fund a lawyer and serve papers... I'd be happy to help out in anyway that I can, id even donate some money to the fund.
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@all involved,
why dont you form some kind of consortium, all make a donation to a paypal account setup to fund a lawyer and serve papers... I'd be happy to help out in anyway that I can, id even donate some money to the fund.
mhhh . .Ryu. . . the most (not all) of the involved people, "would like" the job done WITHOUT do anything . . . . beleive me . . . .
Cheers
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Well I would like to have something done, but it would just cost more mone and who knows if I would ever see a dime back from them.
I have basicly giving up on ever getting a new card. I have decided that it was ye another play by DCE to keep us all quiet for a time again and hope we all forget about it or something. When this all started Ron told us the cards would be started four weeks later, here we are MONTHS later and not a word about anything for quite some time. I mysel would like to maybe see them give us a nice G4 peg II board or something since I dont think hey even started out warrenty replacement CSPPC boards truthfully.
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Today I got mail :-D
They will repair my card. So they found it :-)
Sorry its in German. But they write, that they will repair my card and asked about the procedure of paying the costs.
-----
Hallo Herr Bieler,
es handelt sich um die Reparatur Ihrer CyberStorm Karte die nun
endlich durchgeführt werden kann. Die Reparaturkosten belaufen sich auf
150 Euro zuzügl. 39 Euro Versand durch UPS. Zur Abwicklung der Reparaturkosten
möchte ich Sie bitten sich mit uns in Verbindung zu setzen.
MfG
Michael Steinicke
michael.steinicke@dce.de
DCE Computer Service GmbH
Kellenbergstr. 19a
D-46145 Oberhausen
Tel. +49208660673
--------
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Wow! Now if only they would complete the run of the cards for our warrenty replacements I would be happy. I fear though I will never see mine again.
Ron, any news at all on this? How about you Framiga? Have you got any news?
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Assuming I read that correctly (translators aren't fantastic quite yet), from my perspective it's ludicrous of them to even suggest you owe them money. $150 Euros?? 40 Euros to SHIP?!?! INSANE!! They've committed one of the largest acts of negligence this community has ever seen. If anything, they owe YOU money, not the other way around. You've paid for it by having been deprived of hardware you've paid for, and are now unfairly expected to pay for again.
IF they demand that you pay, I'd not give them a dime until your board is in your machine and working the way you expect it to for at least a month. They've defaulted on returning your board once. This raises yet another red flag. I wouldn't trust them for half a second. Your $150 + 40 euros is no further guarantee.
This REALLY has me hot. I just can't believe their audacity. :-x
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The time I sent in my card for repair ( march 2003) I made a complain that the repairingcost should not be more than EUR 200.-- (My card was out of waranty) So I'm in the limit and I will be happy the time the card arrives.
Yes EUR 39.-- for shipping is high, but I don't know UPS so I take it as it comes.
Markus
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Hi Markus,
i hope for your good, that all wiil go as needed.
Let we know
Cheers
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Well like I've said in the other DCE thread. I dont expect to ever see my card again now. Thats why I traded my Macintosh Pismo for the Phase5 CSPPC I have now. At lease I have a working one, and this one was well taken care of too.
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For all those interested here is the police contact page for the area DCE is in. I have sent them an email and gave them a link to this thread. I would ask you do the same.
http://www.polizei.nrw.de/im/specials/kontakt.html or direct at this email I just found too info@polizei.nrw.de
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Hi Acill
OK :-)
i'll send them. . . . NOW.
Ciao
PS- can you post here, the body and the object of the mail?
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If someone can send it in German too just in case they dont speak english well enough to feel like helping me it would be great!
Framiga wrote:
Hi Acill
OK :-)
i'll send them. . . . NOW.
Ciao
PS- can you post here, the body and the object of the mail?
Dear sir. I and several others have had a problem with a company in Germany named DCE and there holding of our computer hardware cards. A few years ago many of us sent in these cards for repair and warrenty replacemts. DCE would get the cards and then never contact any of us back. They have had these cards for years and continue to accept other peoples cards and do the Same. These cards are priced as high as $800 US dollars each and they have several hundred of ours. Several months ago a kind person named Ron Van Herk had went to DCE and located all the cards in storage and nothing being done with them. DCE told him they would get to work and would build a new set to replace the warrenty ones. Nothing has been done still. We would like to file a report againts them and I need to know what I can do to resolve this matter. Here is a forum thread talking about all thats been happening. Its long, but you will see the exact story when you follow it.
http://www.amiga.org/forums/showthread.php?t=2633
Here is the contact information for DCE as well.
Fertigung von elektronischen Baugruppen........................................................................ fertigung@dce.de
Informationen zu den Amiga Produkten............................................................................. michael.steinicke@dcecom.de
Telefonische Anfragen zur Fertigung elektronischer Baugruppen................................. 0208-660673
Telefax...................................................................................................................................0208-630496
Postanschrift:.....DCE Computer Service GmbH 46145 Oberhausen - Kellenbergstr. 19a
Thank you for your help in this matter.
-Paul R. Rezendes
San Diego, CA.
United States
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edit
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or here
EDIT- sorry double post
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Well to open up this thing again, I just got an email from the german police asking me for some specific information the processecuter needs. I will be mailing off what I have and will let you know if I hear more.
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Hi Acill
i'm a little bit confused Acill . . . in the other thread you are claiming that you haven't the receipts (http://www.amiga.org/forums/showthread.php?t=6168) no more and here that you wiil send it to the Police.
I would like to know, Acill . . .honestly . . .Genesi or BB has something to do with those decision?
Ciao
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All I am sending them is what I have. My original manual with me serial number sticker from the box and the prices printed out from www.softhut.com and the dates they asked for with printed emails. Thats it.
I respect BB and Genesi and since I dumped off my built up A3000 and only have one prototype system left I dont care about the classic hardware. I like the Pegasos. It works, is faster then my Amiga ever was and this DCE crap needs to end. I think BB and Genesi made a mistake using the factory at DCE to make the Pegasos, but thats the choice they made and its not my busines. No they have nothing to do with my decision. Igf you read back when I said I gave up you see that.
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Hi again :-)
any news from "neverland"?
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I have phoned many times to Michael Steinicke and he always answers the same, "your board is repaired, it has to be tested, mail me and i will send you bank account details". There has been 10 months since then. I have spent lot of phone-calling money and time.
what a man! he must be very busy.
After all, i think Ron has not been quite helpful, and so did Bill and raquel
I have asked Michael to send my board unrepaired because my 040 was OK, but he denies.
I can't understand this man
:pissed:
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Any hope of us here in the US getting our boards back working? I feel we should not have to pay a cent to get them back in working order.
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This thing still going on? Jesus...
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Hi
I've been away a few years. Any news on this topic? Another thread maybe?
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Viking wrote:
Hi
I've been away a few years. Any news on this topic? Another thread maybe?
Man...you must been away for a lomg time :lol:
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Yes, too long.. :-P :-(
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Acill wrote:
Well to open up this thing again, I just got an email from the german police asking me for some specific information the processecuter needs. I will be mailing off what I have and will let you know if I hear more.
So, what happened? Nothing?
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They all lived happily ever after.