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Coffee House => Coffee House Boards => CH / General => Topic started by: lurkist on June 26, 2006, 07:58:55 PM

Title: 1&1 FORCED me to buy their product!
Post by: lurkist on June 26, 2006, 07:58:55 PM

When my internet hosting for the year ran out, I was in two minds whether to renew it.  1&1 Internet (UK) made my mind up for me by threatening to send the bailiffs round to collect the next years money (plus charges, plus bailiffs fees)!

Apparently I was supposed to cancel the account myself rather than just not pay for another year.

Every week I do my grocery shopping at Co-Op.  If I skip a week I don't expect them to send the heavies to my house and force me to buy carrots and cheese!

Avoid 1&1 and whoever you choose, read the small print...

Title: Re: 1&1 FORCED me to buy their product!
Post by: blobrana on June 27, 2006, 01:14:34 AM

Hum,
1&1 is out of order
Give BBC watchdog a phone.

Title: Re: 1&1 FORCED me to buy their product!
Post by: Speelgoedmannetje on June 27, 2006, 12:43:21 PM

Ahum, the majority of subscriptions I have are being paid that way, there is totally NOTHING strange about that. You did read the customer agreement, didn't you?  :rtfm:

Title: Re: 1&1 FORCED me to buy their product!
Post by: blobrana on June 27, 2006, 08:44:20 PM

Hum,
it sounds like bad customer service to me.

A pleasant reminder letter should have been sent first,
(that, if ignored, would have been followed up by a stronger termed correspondence).

For example, in the UK, the electricity suppliers cannot send out a strongly worded RED coloured bill, when asking for payment.   Only afterwards, if you ignore that, can they resort to mild threats.