Amiga.org
Amiga computer related discussion => General chat about Amiga topics => Topic started by: TjLaZer on November 22, 2005, 11:36:25 PM
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I am going to order a NTSC A1200 from them. I take it they do not come with a 110 volt PS or anything else unless you order it extra right? It seems there was not an option for a 110V PS so I did not add it, and no English manuals just German, so nix that. I can add a HD but since I have one I did not. So my question is: what about the HD Bracket and cable??? Anyone have any idea if it comes with it? I emailed them but I know how long it will take to get an answer. Sad really. :P
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The PS that comes with an A1200 is just a 25 Watt piece of junk. Use an A500 PS instead. They were 35 Watts minimum.
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It will be an assembled A1200 system from the stock of new(ish) parts that they have, which in the end should resemble pretty well a brand new NTSC A1200 system. I believe that all the parts will be included, however it always depends how careful the assembler is in regards to how the finished job will look like, e.g. possibly some broken/cracked plastic tabs that hold the case together from the inside, etc. I think that your motherboard revision will be 1.D.4, as some time ago I asked them which revisions of NTSC boards they have in stock and they replied with "AT boards only, all rev 1.D.4".
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I believe that all the parts will be included, however it always depends how careful the assembler is in regards to how the finished job will look like, e.g. possibly some broken/cracked plastic tabs that hold the case together from the inside, etc.
Oh great don't tell me that!!! :P
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Do a search on a.org about A1200 bought from Vesalia and you will find testimonials. :-)
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Well it seems they cancelled my order as I was too impatient and asked here first! I had emailed them before in the past SEVERAL times and never got a reply or was a week late. And today I get a swift response that they will not process my order. How nice. Great business model! See below:
> I placed an order for a A1200 NTSC, does this come with the metal HD
> bracket and cable? If not I would like to add that to my order too
> please! I have a 4GB 2.5" HD I want to install in it. Does this come
> with a 110Volt Powersupply?
Hello,
Sorry, we will not process your order. You placed it in the middle of the night (we live in Europe, remember?) and even before a new business day has begun, you already complain on amiga.org we wouldn't respond on time?
To put it in your words: sad really. :P
Regards
--
Vesalia Computer
- Sales/Bestellannahme -
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@TjLaZer
eh, eh :-)
I'm in theyr "black book" me too.
Since i've asked them, if they test the CSPPC before shipment :roll:
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Well since Vesalia likes to read AMIGA.ORG BEFORE responding to customer emails read this:
"You guys need to re-evaluate you business practices! This is quite ridiculous. I only complained that I did not get a fast response to emails and I have lots of friends in Amiga.org so I asked a question there. Whats wrong with that?
But apparently others are complaining about your products!! Broken clips and new(ish) parts thrown together to make a complete A1200? No thank you, I want a nice new A1200 that is not flawed at all..."
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to be honest, they are reliable but . . . DON'T ask them anything, during/along the order time!!! never!
You have to:
ORDER . . . wait the confirmation . . . . and PAY.
but DON'T ask anything! or you'll forget your order. I know its weird but it works in this way for them :-(
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Absurd. Period.
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Strange way to do business. Instead of giving excellent service and getting the product shipped, they cancelled the order(?). The better way would have been to prove the complaints wrong and get a great product shipped.
If I cancelled orders due to complaints I'd lose business. Always better to turn a complaint into a positive.
Vesalia is making a bad name for themselves by cancelling orders like that. You can't take complaints personally. You just need to work harder.
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If you guys want someone serious and devoted to buy your Amiga-stuff from, head for GGS Data in Sweden.
Gunne, the owner of the store, provides excellent service and answers all questions at any time, as long as he isn't sleeping... :-)
GGS-data can be found here:
http://www.ggsdata.se/
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anyway . . . better for ALL that theyr still in business!
AFAIK they are still a great source of Amiga items.
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ggsdata for AmigaClassic components?
mhhh!!!
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Well if they do this to every person that "asks a question" they will not have many customers will they? Glad to deal with dealers like Software Hut, they are simply awesome.
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I dont like to go against the grain here but this is just my experiance.
I have recently ordered a couple of games from Vesalia and one didnt come with a serial number (Shogo). they really did work hard at getting my code fom titan and after a couple of weeks managed it. Titan were at fault totally. They never put codes in any of the games shipped to Vesalia.
I must say that they were extremely helpful and responded to my frustrated emails two or three times a day very politely.
Anyway, just my experiance.
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Wow, that doens't sound like a good business model at all. I guess I'll be ordering my Amiga1200 from someplace else too.
Guess they shouldn't cruise this forum looking for reasons to cancel orders. BLAH!
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I've also got bad experiences with Vesalia. :-(
Once I ordered an A1200, and they send me one with
only 2 rubber feet on the bottom. The 3th was laying
around in the carton box, and the 4th was completely vanished!
There were also a few scratches on top of the case,
and the keyboard layout was not the one I've asked for.
And when I turned on the power supply, which was also
delivered with the A1200, it smelled like burning
rubber!
I ordered also a floppy-drive for the A600 and it was
dead when it arrived...No sign of live...I asked
Vesalia for a refund..."No, can't do, no money back!"
I never do business with Vesalia again...
:madashell:
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Well I did several purchases at vesalia.
Never no problems of any kind.
Paypal transfers,bank transfers all went ok.
They where quick with sending my orders and responding to e-mails.
Also the shipment was fast and the packaging was 100%.
Nothing but positive here.
Hope they will sell the amigaone boards or the troika boards soon as I will order one from them.
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@amiga4001
Are you that Vesalia guy?
:inquisitive:
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AmiDude wrote:
Once I ordered an A1200, and they send me one with
only 2 rubber feet on the bottom. The 3th was laying
around in the carton box, and the 4th was completely vanished!
...
and the keyboard layout was not the one I've asked for.
:madashell:
This happened to me aswell. I couldn't care about the rubber legs since I could replace them myself. But I did ask them about the keyboard layout. They didn't respond to my email with email but with a nice set of correct keys so I could turn my keyboard in the one I ordered. And that is how I like to see it. No email but actions.
So I have no problems with vesalia. But you should be able to find my posts that tell the tale in more detail somewhere in the amiga.org archive.
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I've ordered quite a few things over the years and have had no real problems with them. Sometimes the delivery was not exactly speedy and once the A1200's keycaps were not exactly correct (UK intead of US layout) but in most cases they've been pretty OK.
Still they tend to be way better than most Amiga dealers in Greece ever were, so...
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Doppie1200 wrote:
This happened to me aswell.
So the guy at Vesalia didn't learn from his first mistake...
I guess it's a real amateur then...
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Well I would still like to "give them a chance" and order a NTSC A1200 from them but if they are going to be like this then no "skin off my back". It does not look too good for us American customers to be treated like that. That is what is "Sad really!" I never said anything bad about Vesalia. All I said was that they don't usually respond to emails in a quick manner. Which is the truth from what I gather and from personal experience! Maybe they need to use better translation software if they think I said something bad about them!
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any computer shop online or otherwise that still sells amiga stuff deserves a chance. if they consider this a fringe market and not worth very much to them they might not have much patience. or course that doesnt give the right to walk on anyone.
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I understand Vesalia for not taking general criticism well, as dealing with Amiga hardware nowadays is a very unrewarding job due to low profits, etc., but going too far is going too far in this case at least, IMHO.
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Well it seems they cancelled my order as I was too impatient and asked here first!
omg, you are scaring me! I made an order from them, 2 days ago for the first time..
Oh well, i didn't ask here first :lol:
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Vesalia wrote:
Sorry, we will not process your order. You placed it in the middle of the night (we live in Europe, remember?) and even before a new business day has begun, you already complain on amiga.org we wouldn't respond on time?
To put it in your words: sad really. :P
:-o :-o :-o :-o :-o
That is unbelievable. I have been away from the Amiga for a few years so have never heard of this "Vesalia", but if this is their attitude then they have already lost any potential business from me. I don't care how tough the Amiga hard/software market is, there is no excuse for speaking to your customers in this way, and as for cancelling orders because you take a valid complaint personally..... :madashell:
They should take a leaf out of Amigakit's book. Their service is fantastic and Matthew is extremely helpful should things go wrong. He stayed up til 10pm helping me with my Blizzard 1240, and when it turned out the card was faulty he replaced it very rapidly and even sent me 128Mb RAM as compensation for the inconvenience!
Vesalia are clearly a load of {bleep}s!
-- EDIT
Damn, I got censored :lol:
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@MarkAshley
a little bit exagerated now! come on . . .
You need an A1200 NOS, put the order (don't ask anything) and you'll get your item without any problem.
What do you pretend from a little one/two men Company! always better that to purchase it on EBay.
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Framiga wrote:
@MarkAshley
a little bit exagerated now! come on . . .
You need an A1200 NOS, put the order (don't ask anything) and you'll get your item without any problem.
So you're saying as long as I don't ask the company any questions after placing my order everything will be ok, but if I need to ask them something then they will cancel my order? Amazing service!
Framiga wrote:
What do you pretend from a little one/two men Company! always better that to purchase it on EBay.
I have had better service from private sellers on eBay. And from what I can tell Amigakit is not a large company but they manage to maintain reasonable standards of customer service. Sorry if I sound argumentative but I stand by what I said - there is no excuse for treating customers this way.
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you have to pray, thet they still exists.
About AmigaKit i fully agree. Great service.
About EBay . . . no comment
EDIT- do you know, where some AmigaClassic resellers, purchase theyr items? (sometimes)
From them ;-)
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Framiga wrote:
EDIT- do you know, where some AmigaClassic resellers, purchase theyr items? (sometimes)
From them ;-)
I don't care where the resellers get their stock. As long as it arrives promptly and is in working condition, the reseller's supplier is not my concern.
I don't want to argue about this. Clearly we have differing opinions of what is acceptable customer service from these people. I expect no less of retailers selling Amiga equipment than I do of any other retailer. If others are prepared to accept emails like the one Vesalia sent and let them off because "the Amiga market is tough", then that's fine, but I'm not.
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ok man! take it easy . . . no need to argue for Vesalia!
Don't purchase anything from them. Its not mandatory!
Although me and some others, have had "bad" experiences with Vesalia, there are lot others who not.
And i usually, respect other decisions.
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I ordered two brand new a1200/a600 replacement keyboards, and they arrived in great shape to me (after all, they were brand new) So, I have no complain, and I would gladly buy again from vesalia...
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Fair enough. I just think Amiga resellers should make an extra effort to make their customer service better than the rest, to prove their worth in the marketplace.
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I bought a scandoubler from Vesalia, it took some time before it reached denmark but that's not their fault.
They were very fast to process my order and responded very well to my emails when i asked when it would arrive. And they seemed genuin concerned about when I would get the item I bought.
So I would buy from Vesalia again.
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Tj: I wouldnt give any company like that a second chance. There are other companies out there that will gladly take your money and send you your A1200.
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I didn't see a complaint. I saw a potential customer asking questions and then making reference to his own feelings as to waiting anxiously for some thing he really wanted. Obviously Vesalia read it differently, but then responded horribly.
I emailed them but I know how long it will take to get an answer. Sad really. :P
Sorry, we will not process your order.
Ridiculous. As if that response is going to improve there relationship on Amiga.org. I buy classic amiga HW a few times a year. I will be bypassing this vendor in the future unless they dramatically improve their customer care. If they don't, I wish them well in the PC market.
Plaz
(Probably also now found on the 'black list')
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I am only doing my advocatus diaboli act here, but...
Perhaps they were peeved that within 24 hours of placing your order, you were already complaining on Amiga.org? If I was a retailer, I wouldn't want my name dragged through the mud on an Amiga forum, seemingly unjustly...
Just my thr'pence
edit: To further add to this, I vaguely remember someone started complaining on here about Amigakit. It was sorted it out very satisfactorily and amicably and was just a misunderstanding or something. I remember that in that case I thought it was a little bit out of order to start airing grievances before the company had an opportunity to do something about it. It's someone trying to run a business and earn a crust at the end of the day...
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@Cyberus:
You just don't want to be black-listed. ;-)
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:lol:
I don't think I'll be spending any more money on Amigas!!!
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Maybe they just had a bad day :crazy:
But seriousely... There seems to be both good and bad experiences for this company, which i would guess is the same with most...
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This is an hilarious thread!
This 'Handbags at Dawn' stuff reminds me why I still hang around in the Amiga community.
While, their [Versalia] response to your thread was a little short of professional they do have a point about you moaning before they have even got out of bed! :lol:
I think both sides owe each other an apology. I can't see it happening tho' - Amiga dealers do seem to be getting more and more grumpy (Check out Eyetech's last utterances to their beloved customers on Amigaworld :-x ).
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(http://www.personal.psu.edu/users/b/p/bpd132/Pictures/web/soup%20nazi.jpg)
You want US keyboard? 60 EUR!
What!?
No Amiga for you! Come back, one year!
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@56h34
:lol: :lol: :lol:
It's the soup-nazi from Seinfeld!
A good comparison...
:-D
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I had emailed them SEVERAL times in the past years and got varying results, but the common theme was WEEKS before I got a reply (If I even did get one) So I was using this knowledge when I posted this. If I was a new customer I obviously would of waited 2-5 days first as I know people are busy, have lifes, family etc. I am not a moron. I know the time difference, I use to live in Greece. BUT with that said, as I posted, I knew how they are so I thought I would ask the question here. Not my fault Vesalia is all sensative and defensive about this, they need to improve their customer service. The way I, and clearly most American users, see it Vesalia needs to improve their customer service relations dept. LOL I guess we are used to better customer service over here in this part of the world. Living in Greece I got great friendly service, so I don't know what their deal is. Maybe a bad day, But I did email them twice in my defense and, NO SURPRISE here, no responses so far.
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Can anyone post a link to this Eyetech rant. I have missed that somehow. Cheers
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@x56h34
:roflmao: :smack:
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m1screant wrote:
Can anyone post a link to this Eyetech rant. I have missed that somehow. Cheers
In the meantime, content yourself with an Elbox rant ;-)
http://www.elbox.com/news_02_11_18b.html (http://www.elbox.com/news_02_11_18b.html)
A hypocrite, me? Never!
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@x56h34 :roflmao: :roflmao: :roflmao: :roflmao:
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@Everyone
In case you don't know what this "Soup-Nazi" thing is
all about...
On this link you can watch the whole Seinfeld "Soup-Nazi" episode:
www.maroc.nl/forums/showthread.php?s=4669dc1f31a282e9f9dc50f868930f40&postid=1366344
:lol: :roflmao: :roflmao: :roflmao: :lol:
:-)
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@x56h34 :roflmao: :roflmao: :roflmao: :laughing: :lol:
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I got back into Amiga while I spent the last three years in Germany. Unfortunately I ran across the V-word company searching for parts on the web. I placed an order hoping the parts would arrive inside a week since I was located only 50Km away from him. About a month later, there was nothing, no word, no products. I claimed a refund through paypal and Mr. G went on to rant at my wife when he called my house while I was at work; poor, inconsiderate service to say the least. Do a poll and you will see that most Euro-Amigans get 'great' service while most US customers get poor to no service regardless where they reside.
US Forces Europe is scheduled to exodus; and not a day too soon.
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KD7HTH wrote:
US Forces Europe is scheduled to exodus; and not a day too soon.
With respect, I bet a lot of the residents in countries where US (and indeed UK forces) are stationed will be thinking the same thing!
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KD7HTH wrote:
Do a poll and you will see that most Euro-Amigans get 'great' service while most US customers get poor to no service regardless where they reside.
US Forces Europe is scheduled to exodus; and not a day too soon.
Oh my god, now you are make a political issue out of this little story?
Sorry, but that is totally laughable.
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Here are my two cents to this thread. If you don't like it than don't buy from them. :-D Nobody forced you to order from them. Buy your items from Software Hut or eBay.
And what has this matter to do with Nazis and war is beyond me. :madashell:
Grow up.
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lopos wrote: And what has this matter to do with Nazis and war is beyond me. :madashell: Grow up.
I couldn't agree more on that!
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What just happened?
:lol:
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MarkAshley wrote: What just happened? :lol:
Great NASA country has spoken. :lol:
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@humppa and lopos
maybe next time, before to say people to grow up, read the above post. eh! ;-)
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Framiga wrote:
@humppa and lopos
maybe next time, before to say people to grow up, read the above post. eh! ;-)
What do you mean by that? :-?
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i mean this
from AmiDude
@Everyone
In case you don't know what this "Soup-Nazi" thing is
all about...
On this link you can watch the whole Seinfeld "Soup-Nazi" episode:
www.maroc.nl/forums/showthread.php?s=4669dc1f31a282e9f9dc50f868930f40&postid=1366344
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I know what 'Soup-Nazi' is, seen it, laughted at it. But what does it has to do with Vesalia? :-?
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And what does this "US Forces Europe is scheduled to exodus; and not a day too soon" have to do with Vesalia?
This is just completely ludicrous.
Next step is to put Vesalia on the "axis of evil". :lol:
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x56h34 . . . please! :-(
Could you explain to lopos, the whole "diplomatic incident"? :-)
Really lopos . . . nothing tragic here. Its a compare(?) analogism(?) from those {bleep}ing sit-com episode and a Vesalia e-mail to a customer here.
Thats all :-)
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I do not need an explanation I just can't see the relevance of it.
Keep to the facts. That's all. :-D
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Back to Versalia. I`ve done a good bit of ordering from them.
My Peg2, misc. software and parts over the past few years. I just got my D-Box from them last week. I`ve never had a problem with them. They where on a holiday about a week or so back. Give them a little time to answer e-mails. As for the HD mount, you could e-mail Amigakit also to see if they have them, but a few months ago I ordered A1200, and they didn`t have any 110 PSU.
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@lopos wrote:
...I just can't see the relevance of it.
Or you don't understand the joke, or you don't have
such a great sence of humor...
:lol:
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AmiDude wrote:
@lopos wrote:
...I just can't see the relevance of it.
Or you don't understand the joke, or you don't have
such a great sence of humor...
:lol:
Or you missed the point of this thread. :lol:
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@lopos wrote:
Or you missed the point of this thread.
I certainly don't...but you are!
:lol:
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AmiDude wrote:I certainly don't...but you are!
Could somebody please either raise the level of this thread (e.g. get back on-topic again) or finally close it?
This is completely kiddy-style, (Ami-)dude...
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@humppa
Don't be so serious...Lighten up dude!
I'm only kidding!
:lol:
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Nitro wrote:
Back to Versalia.
1. I`ve done a good bit of ordering from them.
2. I`ve never had a problem with them.
Another satisfied Euro-Amigan. Not surprising. Good for you.
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@KD7HTH
I can fully understand that you are disappointed in the way Vesalia treated you in the past, and there is no way I'm saying their actions was fair. In fact I dispite the way they acted towards you.
However, it seems like you think there is a conspiracy towards US residents. Have you read all the post in this thread? Europeans has also experienced bad situations with Vesalia, and I'm one of them. Should I think there is a conspiracy towards DK residents as well? I think not.
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Maybe there is a conspiracy. Maybe Vesalia is actually a wing of Microsoft designed to discredit and dissillusion the Amiga community. Maybe they're all around us!
:nervous:
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:roflmao:
Thanks for cheering me up guys!
This thread has developed into a hoot. Do you know what a 'storm in a teacup' is?
P.S. "My fellow Americans, I'm pleased to tell you today that I've signed legislation that will outlaw Vesalia forever. We begin bombing in five minutes."
;-);-);-)
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Eyetech rant. I have missed that somehow. Cheers[/quote]
20 Answers by Eyetech (http://amigaworld.net/modules/news/article.php?storyid=2339)Can anyone post a link to this
Actually, I re-read this and it's not half as grumpy as I remembered it! :-)
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:-?
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KD7HTH wrote:
Even if you speak Deutsch properly in the lokaler Dialekt many will snub you.
So how would they recognize you being an American if you even speak local German dialect? ;-)
Ok, there is a difference to the US here in supermarkets: The vendor does not usually ask "How are you doing?" if you come in. Maybe you're not used to that.
KD7HTH wrote:Wal-Mart stores in Germany has displaced much of this bias and has actually taught Germans what customer service can be. Thus there is hope.
Oh thank you so much for Wal-Mart! Thanks for Coca-Cola and McDonalds! And all these great things like the clerks singing "the company song" or "National anthem" in the morning. Thanks for bringing these things to Germany! Now there is hope for Germany. We are not lost!
KD7HTH wrote:Regarding the military exodus: Germany spends less than 2% of its GDP on national defense because of the 50 year US occupation.
Err, the US occupied Germany from 1945-1949. Just in case you missed something in history class. :lol:
KD7HTH wrote:Once the pull out of the US occupation in Europe is complete Germany and others may need to invest a bit more in their respective domains. Hence a possible economic crunch on the social welfare front. Hence V-word company should capitalize on all the green backs it can muster before the pull-out.
Ok, to sum up your statement: Because the US troops left Germany, Vesalia is in deep trouble and have to care better keeping customers from the US. :lol:
Do you take drugs?
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KD7HTH wrote:
No conspiracy. Just a national bias I have witnessed in my past three years with German vendors. Even if you speak Deutsch properly in the lokaler Dialekt many will snub you. No matter how much you are willing to purchase. Wal-Mart stores in Germany has displaced much of this bias and has actually taught Germans what customer service can be. Thus there is hope. The German economy was much better before the TUEuro.
Regarding the military exodus: Germany spends less than 2% of its GDP on national defense because of the 50 year US occupation. Once the pull out of the US occupation in Europe is complete Germany and others may need to invest a bit more in their respective domains. Hence a possible economic crunch on the social welfare front. Hence V-word company should capitalize on all the green backs it can muster before the pull-out. :idea:
I think you have a screw loose. :madashell:
You sound like typical arrogant American who thinks the world was invented in the U S A. HaHaHa :-?
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You know I didn't even think about that one, maybe it is all political the way Vesalia treated me. Since I am an American and they hate Bush, they handled this in a bad way? Hmmmm...... ;)
:roflmao:
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TjLaZer wrote:
You know I didn't even think about that one, maybe it is all political the way Vesalia treated me. Since I am an American and they hate Bush, they handled this in a bad way? Hmmmm...... ;)
:roflmao:
:flame: Americans. Hate :afro: love :ak47:
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Cyberus wrote:
:lol:
I don't think I'll be spending any more money on Amigas!!!
Amen!
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humppa wrote:
Oh my god, now you are make a political issue out of this little story?
Sorry, but that is totally laughable.
lopos wrote:
:madashell:
Grow up.
lopos wrote:
I think you have a screw loose. :madashell:
You sound like typical arrogant American who thinks the world was invented in the U S A. HaHaHa :-?
humppa wrote:
Do you take drugs?
Personal attacks will get you nowhere. Unless you can discuss the issues substantively then I suggest you show a fine comrade of language and keep silent.
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Cyberus wrote:
....
P.S. "My fellow Americans, I'm pleased to tell you today that I've signed legislation that will outlaw Vesalia forever. We begin bombing in five minutes."
;-);-);-)
Heeey... you stole that from Ronald Reagan's radio speech in 1984... but "innovative" none the less :destroy:
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This thread has gone off track and is now more about personal insults and politics than about the Amiga. It's being locked. If you'd like to seperate your conversations and be more respectful of one another in different threads, go right ahead, but be nice...
Wayne