Amiga.org
Amiga computer related discussion => Amiga Hardware Issues and discussion => Topic started by: ple3003 on January 27, 2003, 09:20:30 PM
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All the peggies are obviously sold out since some month ago. What's taking you so long to get the next bunch out?
400 old Articias were to be shipped for mounting with the "articia fix". Haven't they arrived yet or what? It's been a while since that was announced.
By the way, isn't 400 like a drop in the seven seas... i mean there have to be like a couple of hundred pre-orders, do they produce like 2 articias a day, or whats up?
The reason i'm asking, is because yesterday i was ******* close to buying a PC. I couldn't take the pressure. I acctually ordered it (epox 8rda+ nforce2 dual channel ddr, XP2700 333FSB, 2*256DDR at the same price as the peg. mobo) , but deactivated the order before they shipped it.
So, throw me a bone here please. Not knowing is killing me.
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> Wheres the bottleneck genesi? MAI?
DCE? =0 (dives under desk trying to escape tomatoes)
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Mai offered 400 at CES. Now, let's do things from how businesses actually work:
Sales offer is made.
between 3 to 10 business days later, the offer is accepted. Takes that long to make sure that you've got the back-end (that is, the April fix and plain Pegasos boards) ready.
Now, here's the fun part. Once accepted, then payment is made. Can take between 2 business days to 30 business days for a bank to process such a payment. Oh joy, oh rapture. Remind me why I love banks.
Then, Mai has 30 business days to deliver these chips. Usually takes less, but has that much time availible to them.
So, we're talking between a week to 3 months for them to get the Articia chips, depending on how the order goes, and half of the process is not under Mai's nor Genesi's control.
I don't know where in this process we're at, but I can ask for you.
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That 'process' is utter nonsense.
Here is how things work, you get product, then you sell it.
SImple. I want a Mac, I go buy it, I get it the next day.
Genesi has all this problems, then they say in their announcement, we will get Articia's a month from now when our check clears...not we 'just got Articia's.'
Its about good communication.
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Perhaps MAI don't treat customers who make derogatory comments about
them as their highest priority.
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Rob wrote:
Perhaps MAI don't treat customers who make derogatory comments about
them as their highest priority.
Ahh, so they behave like the typical Amiga related business too?
"Well Mr. Parker, we would have shipped your T-shirt, but we noticed you signed Seehund's petition."
:-P
Pointing out a bug in a piece of hardware isn't "derogatory, " we're not talking about people, we're talking about electronics. I doubt someone in the business of electronics (any business really) considers the QA process as "derogatory."
They're just machines people.
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Even when the person pointing out the bug says "With out my fix you are nothing!" and says this not just to you but to the world.
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Mai is presumably in the biz to sell chips. So I doubt they apply the highly interpretive reading filters to what is typed in Amiga forums, those defensive mechanisms the typical camp backers have honed unto perfection and beyond. And then think, "Oh, we've been slighted - let's sell even LESS than we can given that we are having trouble because of bugs and quality control issues"...
If you really look - right now - you can see what some of the choices for the baord manufactuers are: sell boards with defective merchandise on them and hope you can deal with the support aftermath, sell the same revision but with a fix, or hold out for the "improved" version and hope that it has been field tested better than the last one, and to be looking for more expensive but reliable full-function replacements in the meantime.
Or several of the above.
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What world are you living in, because that's not how businesses work.
IBM orders, let's say, 100 reams of inkjet paper. They've got a revolving credit line with their distributor, so they get the paper shipped out the day it's ordered. So, delivered in 2-6 days.
But that's IBM, not Genesi or Mai. We don't know if Mai's chips are in-stock or to-be-produced or not. That's why I put up an honest timeline there. Believe it or not, but that is the highly variable world of business commerce.
Be glad it's not dealing with the government, could take years to get the chips.
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SImple. I want a Mac, I go buy it, I get it the next day.
That works, if you're buying *1*.
Now, go to the Apple store and order 400.
See if you can get it the next day.
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My, friend, if it takes one month, or six months, regardless of what it takes, the good folks at apple know how long it takes.
If they need to order something in January to make it in June....so be it. They know their business they do their business, so *I* as a consumer can go to the apple store, place my purchase and receive my equipment.
Maybe someday Genesi will learn their business, so they aren't dumbfounded and surprised that a check has to clear....(assuming you are in any way correct).
That way, they can tell they can order their parts and make their boards and have them ready to sell.
You see, if Genesi knew they wouldn't have any boards by now, they could have told their customers such, and no one would be disappointed.
This is really more ridiculous apologies for mismanagement.......
Again, I don't know how much we will accomplish with this discussion, but if its really routine business why are you so quick to forgive Genesi for not understanding this routine business.
It's simple math, if it takes 2 months to order, and you need 400 chips in January, then order 400 chips back in October.
If those chips don't exist, because its just that cutting edge, tell your customers, heck I just ordered them today and it takes at least two months....
Don't tell people its about ready, and sell boards, and then make up ridiculous excuses later.......
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downix wrote:
Mai offered 400 at CES. Now, let's do things from how businesses actually work:
Sales offer is made.
between 3 to 10 business days later, the offer is accepted. Takes that long to make sure that you've got the back-end (that is, the April fix and plain Pegasos boards) ready.
Now, here's the fun part. Once accepted, then payment is made. Can take between 2 business days to 30 business days for a bank to process such a payment. Oh joy, oh rapture. Remind me why I love banks.
Then, Mai has 30 business days to deliver these chips. Usually takes less, but has that much time availible to them.
So, we're talking between a week to 3 months for them to get the Articia chips, depending on how the order goes, and half of the process is not under Mai's nor Genesi's control.
I don't know where in this process we're at, but I can ask for you.
I wonder if this PPC market can duplicate the business model and speed of delivery as mentioned in Michael Dell’s “Direct From Dell” book.
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@MarkTime
I'd point out, however, that you're putting words and actions into other companies mouths. Frankly, you don't know when Genesi ordered nor how many of what chips. You're assuming that Genesi failed to order the chips when you've gotten no clue what's actually going on here. You don't know if Genesi has ordered the chips, or when they were ordered. Frankly, at this point, nobody knows if they're sticking to Mai or not. Bill has hinted that they might be getting rid of Mai if problems persist.
You're not using macro-economics here. If Genesi did order chips back in october, let's say 1000 to be a fair lot, and Mai failed to deliver in a timely manner, then offered a limited-number of older/crippled chips, is that Genesi's fault?
I say let's give them a chance. Eyetech isn't exactly shipping A1's at a high pace either. Genesi's at least sold-out of it's first batch of boards, a fairly impressive stat in this community. Let's give both a chance here to succeed.
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I keep forgetting that in all their history Apple has never had to plead low/no availability for unforseen delays... It is of course Genesi's fault for not realizing that their orders for working Mai products were not for awhile to be available in sufficent numbers.
But seriously now ; }
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Hello ple3003,
I can tell you that evidently the next batch is ready because last friday I got a mail from my dealer that I´ll be receiving my Pegasos this wednesday or thursday! :-D
Spidey
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Argo wrote:
Even when the person pointing out the bug says "With out my fix you are nothing!" and says this not just to you but to the world.
Yes, even then, that's the concept of the "VAR" (Value Added Reseller)
:-D
The VAR, even while seemingly "derogatory" towards a product, actually sells and supports that very same product, in a symbiotic relationship that's actually beneficial to the manufacturer, the consumer, and the VAR alike.
The Manufacturer depends on the VAR as both a reseller pushing it's product sales, and as QA testing it's products, and also as technicians in assisting the Manufacturer in fixing problems that may arise in the process. This is a CRUCIAL part of the feedback loop that you simply do not have without a VAR between you, the consumer, and the Manufacturer.
The benefits and the quality you recieve through a VAR are synergistic for all three parties involved, make no mistake, MAI is thankfull for the VAR component, no matter how some percieve it. (as should you be, as they are being critical of a product they are trying to sell to you!)
:-D
This is what a good VAR is supposed to do for you! A VAR who overlooks flaws in a product he resells is worthless, and of no value to you.
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Hello ple3003,
I can tell you that evidently the next batch is ready because last friday I got a mail from my dealer that I´ll be receiving my Pegasos this wednesday or thursday!
Spidey
I'm very glad you are getting your peg! :-D
This is great news. some evidence that the wheels are still moving.
Actually i got some feedback from bbrv yesterday, so i know thay work hard to get more pegs shipped. :-)