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Author Topic: Please help me get my X5000 5040 motherboard back  (Read 281 times)

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Offline JeffTopic starter

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Please help me get my X5000 5040 motherboard back
« on: December 02, 2022, 04:26:37 AM »
Hello,

I am reaching out here for some help because I don't know what else to do. I am a long time Amiga community member - I joined Amiga.org almost 20 years ago!

I bought an AmigaOne X5000 5040 from Amedia-Computer France last June 2022. The computer was poorly handled on it's way to me and arrived DOA. I sent the motherboard back to Amedia after many attempts to diagnose the problem by email. I do not have the motherboard back yet. Amedia and Aeon are silent. After several email messages to Amedia asking for some sort of update - this was their response;

"Please stop harrassing us since we’re trying all that we can.
We’ll send you any updates when we have some, not before, not after.

Here is a link to a 3 page thread with more information;
https://www.amigans.net/modules/newbb/viewtopic.php?start=0&topic_id=8895&order=ASC&status=&mode=0
So I am just screwed out $3000.00, really? Beware that this happens before spending thousands on an X5000. Once they have your money they stop talking to you. Does anybody have any ideas for me before I try really hard to choke down this expensive lesson?
« Last Edit: December 02, 2022, 08:12:34 AM by Jeff »
 

Offline kamelito

Re: Please help me get my X5000 5040 motherboard back
« Reply #1 on: December 02, 2022, 12:08:59 PM »
If the X5000 was poorly handed it should have shown in the package, if it was damaged you should have refused it.
 

Offline JeffTopic starter

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Re: Please help me get my X5000 5040 motherboard back
« Reply #2 on: December 02, 2022, 05:05:52 PM »
The damage was concealed. That answer doesn't help me at all now.
 

Offline utri007

Re: Please help me get my X5000 5040 motherboard back
« Reply #3 on: December 02, 2022, 05:48:53 PM »
This is situation in Amiga land. There are no million dollar companies and support is what small companies can do.  I understand it his not a good situation, but all you can do is wait.
ACube Sam 440ep Flex 800mhz, 1gb ram and 240gb hd and OS4.1FE
A1200 Micronic tower, OS3.9, Apollo 060 66mhz, xPert Merlin, Delfina Lite and Micronic Scandy, 500Gb hd, 66mb ram, DVD-burner and WLAN.
A1200 desktop, OS3.9, Blizzard 060 66mhz, 66mb ram, Ide Fix Express with 160Gb HD and WLAN
A500 OS2.1, GVP+HD8 with 4mb ram, 1mb chip ram and 4gb HD
Commodore CDTV KS3.1, 1mb chip, 4mb fast ram and IDE HD
 

Offline redfox

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Re: Please help me get my X5000 5040 motherboard back
« Reply #4 on: December 02, 2022, 09:13:33 PM »
@Jeff

I hope that Amedia/Aeon will step up to the plate and resolve this issue.

They should keep you updated and repair the board or refund your money, rather than telling you to stop harrassing them.

Tiny companies operating in a tiny market is not a valid excuse for poor customer service, especially considering they are charging top dollar for a very rare commodity.


:(

redfox

« Last Edit: December 03, 2022, 03:29:45 PM by redfox »
 

Offline BozzerBigD

Re: Please help me get my X5000 5040 motherboard back
« Reply #5 on: December 03, 2022, 03:32:23 AM »
Computers for the masses not the classes! A Commodore rule broken by NG AmigaOnes! I wish you well but why put yourself in this situation? Can you claim using any consumer rights laws?
"Art challenges technology. Technology inspires the art."

John Lasseter, Co-Founder of Pixar Animation Studios
 

Offline JeffTopic starter

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Re: Please help me get my X5000 5040 motherboard back
« Reply #6 on: December 03, 2022, 04:00:47 AM »
Highlighting what I may or may not have done wrong in the past isn't the topic of this thread.

From the serial number of my board it looks like I may have been sold an old board from the 2016 production run as new without being told in advance. After 5 years of storage in who knows what type of environment I would have declined immediately had I been told.

With all due respect if you don't have something helpful or supportive to add then feel free to start your own thread and go crap on someone else's day.

This is one last attempt at reaching out to see if anyone in the greater Amiga community can give any help or ideas to a 30+ year Amiga user that would help resolve this situation with an amicable solution.
« Last Edit: December 03, 2022, 05:49:02 AM by Jeff »
 

Offline Vlabguy1

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Re: Please help me get my X5000 5040 motherboard back
« Reply #7 on: December 03, 2022, 02:27:00 PM »
Well there is no excuse for not answering emails. That’s just bad business and poor customer service.