I bought TurboPrint 7.10 from them in November 2000, there was no problems it arrived as expected.
Although these stories have certainly put me off using Analogic (even though I stopped buying new Amiga hardware/software years ago).
I think our best bet is to use general computer retailers as much as possible, if we need something generic then go to where it is cheaper, or support a well-known good Amiga dealer like Amiga Deals.