Analogic Computers - The Stinker

[amigakit]

Some interesting points here:

* Amigans never forget bad service- even years after
* Market is too small for dealers to alienate some users and move onto other Amigans.
* Bad experiences are always documented- not the countless good transactions.

[amigakit]

@Jettah

You are right, every transaction should ideally go off without a hitch but sometimes customers expectations are exceeded and those circumstances are rarely noted.

Also, it has been mentioned before, but it is worth saying that dealers can be let down by external factors.  Remember that you are a customer of the dealer and the dealer is a customer of their suppliers.  When the dealer is let down, it goes straight down the chain.  In the PC market it is easy to get a contingency plan as you have several suppliers providing the same product, but in the Amiga market, items are exclusively available from one source, so product slippage cannot be managed around.

[amigakit]

I agree, that is what the customer is paying for.

However, in these forums, we must keep a sense of proportion.

I will illustrate what I mean: one company has 1000 happy customers and 1 unhappy customer experience.  Should we mention them in the same context as a company that consistently lets their customer base down?

Its all too easy to document the repeated failings of a significantly bad company and then for someone to mention an isolated bad experience from another and then in the thread it appears that they are tarred with the same brush.

[amigakit]

There are not many dealers left now

We are still here providing Classic Amiga and AmigaOne kit.  All our regular customers that come back keep AmigaKit.com going- thank you- you all know who you are!  

BTW: AmigaKit.com is now one year old - a celebration is in order :-)