@AmigaKit
You've got a point there. But when a customer writes a letter as to inquire after some practices and none of those letters have been answered to, then that customer may justifyingly regard himself as being pissed off. In my case ANY answer would have been sufficient, as long as it had been an answer with some body.
Being in some kind of trade myself, although due to worldwide market situations not so actively anymore, I may speak of having had pleasant encounters with my customers when it came to knowledge of the matters at hand. I have always felt that the better the (potential) customer was informed the better it was for all involved.
I have had very little complaints at that time and those that eventually came through were dealt with in a proper way, me not being Sinterklaas (Dutch for Santa Claus).
So even as a reseller is a customer in his own right he cannot and may not neglect the final customer! My reseller did and is rewarded for that in my own way: no more business even when he's about 50% cheaper, faster, better, whatever!My money is as good as anyone's and I want to be treated with due respect. And, yes I take the particular Amiga-market into account: guess what I could have gotten myself for that 7000.-- Euri's Windoze-(un)wise!But that would include headaches by the score, extensive headbalding, heargreying and nightmares to boot probably :-D
Cheers,
Jettah