How long is reasonable to wait for AmigaKit to so much as acknowledge a customer

[amigakit]

@esc

Apologies for the delay.  We have had staff self-isolating in late February and we are catching up with the backlog.

I have checked our Support mailbox and cannot find any email from you: did you inadvertently send an email somewhere else such as Sales instead?

Please send an email to Support: http://www.amigakit.com/support and we can give you an update.

We work full time in the Amiga community and serve hundreds of customers every week. In this niche market we manufacture and assemble hundreds of items in house to serve the orders that come through our webstore.

@kolla

We are fast approaching two decades serving the Amiga community exclusively.  We are always working hard to protect and improve the business for the benefit of our long-standing customer base. 

The vast majority PCB designs we stock are original designs commissioned by Amiga Kit.  The hardware and software developers who work for us are paid for their efforts.  The revenue we get from the Amiga community in sales is reinvested back into our community and products.

I am bemused what domains you think we are squatting on?

[amigakit]

@number6

Amibench has not been promoted yet- we are still tweaking the format to improve it for the benefit of the community.  We prefer to make an announcement when all functionality is up and running to our satisfaction.

The word "squatting" suggests encampment on a website that we do not own.  We came to an agreement and purchased Amibench from the original owner so this is certainly not the case.   This is the no different to any other websites that are owned by AmigaKit Ltd.

[amigakit]

@kolla

As a U.K. company, we have been continuously and wholly operating in this market for nearly two decades as Amiga Kit Amiga Store.  If you take our ownership of AMIGA.org into account, that extends our operating time to approaching three decades.

We have certain protections for the business we have worked extermely hard to build up and maintain over this extraordinary level of time.  Our reputation and goodwill was hard earned after serving tens of thousands of customers, attending and sponsoring shows and events over the world.  We have seen many competitors come and go during this long time.  We have made many friends across the community.

Therefore when a brand new entity pops up and establishes a U.K. limited company with a similar name, this can conflict with our identity that is firmly established.

We were satisfied that an agreement was reached with the incumbent company when a name change was made which suited their business model in a better way.  So all parties reached mutual resolution.

[amigakit]

@kolla

Let me clarify: AMIGA.org has been operating for nearly three decades.  It has provided the oldest continuous web services out there even predating amiga.com. 

We are the current custodians keeping the site operating along with its other services such as the Wiki and Amiga Developer Team.  Hopefully to the ongoing benefit of the community who share our passion for this platform.

[amigakit]

Amiga is a specialist niche market.  Many of the items we sell we manufacture in house.  At the moment supplies are slower to us due to worldwide pandemic, staff isolating and of course other factors such as Brexit.  We apologise for any delays to any customer orders and will try to mitigate any problems at the earliest opportunity.

[amigakit]

Hi

Sorry for the delay- your order has been further complicated because you opened a PP dispute and the funds have been frozen.  If you contact us again on Tuesday after the Easter holidays we can advise on shipping and the order's unallocated frozen funds.

The Blizzard PPC SCSI cable is a specialist item we assemble in house- you will notice that no other resellers stock this item because it is not an off the shelf product.  We had some staff off work self-isolating which gave us a backlog on assembly.  However we have now almost caught up on the backlog.

[amigakit]

@Kremlar

We serve many customers weekly and the vast majority are satisfied.    The minority who we don’t meet their expectations we adjust our operations for future.   In June we have been serving this community for seventeen years.  We hope that your past orders with us were satisfactory.