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Coffee House => Coffee House Boards => CH / General => Topic started by: delshay on February 15, 2016, 11:14:29 AM

Title: BT/OPENREACH Policy breach
Post by: delshay on February 15, 2016, 11:14:29 AM
Lost my main job, so there will be very little posting by me (if any).

But I am going to expose what sometimes (rare) go on with-in company I work for. This is something you will never see & is normally closed internally.

BT/OPENREACH telephone engineer privacy violation.

Listening-in to customers phone calls. Wait till this hit the headlines, & there's more to come.

Fulham Telephone Exchange. four videos.

ARE YOUR PHONE CALLS SAFE SEE VIDEO LINK BELOW

https://www.youtube.com/channel/UCsBcHIbBKk8OAbj9DYpJYdw
Title: Re: BT/OPENREACH Policy breach
Post by: delshay on February 15, 2016, 11:21:10 AM
This is not spam. I am a real amiga user & there are a few users that know me. look how long I have been a user.

I am also in one of the videos.

I have lots of data here to prove who I am.

Look here, I am the one who did Blizzard PPC modifications "look at the date posted"

http://www.amiga.org/gallery/index.php?u=1979
Title: Re: BT/OPENREACH Policy breach
Post by: delshay on February 15, 2016, 11:47:17 AM
Now I can Explain what the person in videos should be doing, you can confirm this with any External or Internal OPENREACH engineer.

I have never seen all of the policy, but when I first started BT before it was split and became BT/OPENREACH this is what I was told many times.

If when you go to test a line and the customer is using the line, you must disconnect the hand held tester right away, you do not listen-in as this is sensitive data (all of it). We must weight until the customer has finish ie, must return back to the line in a reasonably time to do a test when line is free, ie the customer is not on the line.

In the videos you can see not only did he not remove his test equipment right away, for long period of time, he did not do a test by dialling a internal test number.

When a investigation starts they will find no test was done at those time.
When a test is done, it is logged on a BT/OPENREACH database, this will show up as he never done a test.

The numbers for each video is in "real time" that's why each of the files have strange numbers below them.  ...more to come
Title: Re: BT/OPENREACH Policy breach
Post by: delshay on February 15, 2016, 12:16:50 PM
Look at the date and time of each video, you can see this went on for a period of time, and there was other incidents but I was unable to log this but it is traceable internally, because I remember events which can jog these dates.

I was base in Fulham exchange, but I was sometimes move to other exchanges, so I was not always there to see what he was up-to, but given the large gap which was logged I have to wonder what was going on when I am not around.

Now here is what make me wonder, I sent a Email to two high ranking managers when I spotted this.   This would be a short time after the first Email was sent when I first spotted this & there was a return call from one high ranking manager & gave him enough information to call BT/SECURITY which he said he will do, but why was he able to continue listening to customers conversations.

I have this Email, which I had to send it again later as I don't want to get tied-up in something like this. This will be for sure key to this case.  ...more to come
Title: Re: BT/OPENREACH Policy breach
Post by: delshay on February 15, 2016, 12:35:09 PM
This is not the first time I have caught someone intercepting customers calls, but the last time something was done & engineer removed from company, but nothing seems to have happened here.

The person in the video, i have not seen from 15th July 2015, but I do know he has gone sick, which is a smart way to stay with-in the company, because you can't be sacked while sick. I think he has been spoken to about this, but no one banked there was any evidence, it avoided everyone except me.  ...I was always the holder.

He thinks he has gotten away with it because lot of time has passed, but he has not.

What very important here, customers must be informed what data their have lost, and can be used against them in the future.

 
..that's it for now, but there's more to come, why I am being sacked (assault on me).
Title: Re: BT/OPENREACH Policy breach
Post by: jj on February 15, 2016, 12:54:10 PM
Who cares, GCHQ are monitoring our emails, texts and calls anyway
Title: Re: BT/OPENREACH Policy breach
Post by: delshay on February 15, 2016, 01:01:12 PM
One more thing.

BT/OPENREACH their wanted me to transfer this back internally, but I refuse to help them as I already know once this is closed I have nothing to protect me.
Title: Re: BT/OPENREACH Policy breach
Post by: delshay on February 15, 2016, 01:03:32 PM
Quote from: JJ;804041
Who cares, GCHQ are monitoring our emails, texts and calls anyway

Don't you understand, if normal employee is doing this you or anyone else could be at risk.

Please note it's the "audio" that's important not the picture quality & when someone puts it through a audio filter.  ..all will be reveal.

I am expecting this to go to one of the very high courts, I for sure will be there.

Big fines & compensation for the end users.

The phone ringing in the background in one of the videos is the coop phone where external engineers need help. Notice he does not go to answer the phone, but nor do I, I am to busy filming this.
Title: Re: BT/OPENREACH Policy breach
Post by: Akiko on February 15, 2016, 01:20:15 PM
Quote from: delshay;804043
The person in the video has been sick from last year July, which is a smart way to stay with-in the company, because you can't be sacked while sick. I think he has been spoken to about this, but no one banked there was any evidence, it avoided everyone except me. ...I was always the holder.


You wait until you loose your job to make this public, sounds like a case of a disgruntled ex-employee to me.
Title: Re: BT/OPENREACH Policy breach
Post by: nicholas on February 15, 2016, 01:21:19 PM
What does this have to do with Amigas?
Title: Re: BT/OPENREACH Policy breach
Post by: delshay on February 15, 2016, 01:37:35 PM
Quote from: Akiko;804044
You wait until you loose your job to make this public, sounds like a case of a disgruntled ex-employee to me.

If I had did this while employed, they would have found something to sack me for releasing this information.  This is why limited information was release at the time to high managers.

BT/OPENREACH are very clever group of people and their will find something to dismiss me or this claim, and make it out that he was doing something else.. that's what their will do.

But its the Email I sent them, and if he was doing something else, their would have told me there & then.

The only time you should here someone talking with a hand held tester is when the engineer is doing a coop with a service provider where he will speak to the other person using the hand held tester, but he did not say a single thing in all of the videos, and if it is a coop it will show up on the BT/OPENREACH database.

If this was a coop, you should only here two voices, his & the other person at the end of the line. In the video & what I can see & hear, both voices are coming from the hand held tester.

Look carefully after customers have finish they call he simply remove his test equipment and walks away.
Title: Re: BT/OPENREACH Policy breach
Post by: Aegis on February 15, 2016, 01:45:16 PM
Check your pm's :)
Title: Re: BT/OPENREACH Policy breach
Post by: delshay on February 15, 2016, 01:49:00 PM
CORRECTION:

My last day of employment is 6 may 2016 and can't be stopped, I am currently suspended up until this date.
Title: Re: BT/OPENREACH Policy breach
Post by: delshay on February 15, 2016, 02:01:17 PM
Here is a copy of the Email sent matchs up with the second event. Now you all know who committing the offense.



 Sent with BT Mobile Messaging

 -----Original Message-----
From: Shay,DJ,Delroy,BVL375 R
Sent: Monday, October 13, 2014 03:45 PM GMT Standard Time
To: Parham,A,Andy,BVL3 R
Cc: Phillips,J,Janette,BVL R
Subject: RE: Possible Breach BT/OPENREACH Policy.



 

 



From: Shay,DJ,Delroy,BVL375 R
Sent: 30 June 2014 14:25
To: c
Cc: Phillips,J,Janette,BVL R
Subject: Possible Breach BT/OPENREACH Policy.

 

Hi Andy

 

I notice one of my work collages doing something unusual. I first notices this about 8 months  ago.  He has not done this for a while, but I am not always working with him so I did not report it.

 

Today at 13:25 I saw him doing  what is a very strange behaviour listening to customers  conversation. I am a little bit concern about this as it not normal, these are not short durations where he is listening in.  

 

I can here this conversation taking place in a foreign language.

 

individual Doonga,BV,Bharat,BVL375.

 

 

Regards Del

 

HI Andy

 

At 15.21 today this individual  was seen again listening to end user conversations. I have left the MDF area to send this Email . The problem is on the Fulham MDF Bar Pair side. Again this was in a  foreign language and possibly the same location on the MDF.

 

I don't know what action has been taken (if any) but perhaps a Route To Learn can possibly help.

 

Just to make you aware this is the fourth  time I have seen this behaviour.

 

This EMAIL is to make you aware.

 

Regards Del
Title: Re: BT/OPENREACH Policy breach
Post by: Aegis on February 15, 2016, 02:09:37 PM
At this point it's probably best you either take this to an employment solicitor (if you feel you've been unfairly dismissed) or to a journalist if you simply want to expose inappropriate practices at your (former) employer - amiga.org isn't really the ideal venue for a BT exposé :)
Title: Re: BT/OPENREACH Policy breach
Post by: eliyahu on February 15, 2016, 02:12:39 PM
@delshay

while what you're exposing is certainly in the public interest, unfortunately it has nothing to do with the amiga, so i doubt the people of the UK are going to find out anything via this site. i highly recommend contacting ofcom directly as a whistleblower; or, try and contact journalists in your area.

i'm going to move this thread to a non-amiga section of the site, but that doesn't mean i personally don't think what you have to share is unimportant. i do think a better mechanism to let the public know your concerns should be found.

-- eliyahu
Title: Re: BT/OPENREACH Policy breach
Post by: delshay on February 15, 2016, 03:08:16 PM
Quote from: eliyahu;804051
@delshay

while what you're exposing is certainly in the public interest, unfortunately it has nothing to do with the amiga, so i doubt the people of the UK are going to find out anything via this site. i highly recommend contacting ofcom directly as a whistleblower; or, try and contact journalists in your area.

i'm going to move this thread to a non-amiga section of the site, but that doesn't mean i personally don't think what you have to share is unimportant. i do think a better mechanism to let the public know your concerns should be found.

-- eliyahu

Remember is all about risk assessment, what is the risk if someone is intercepting your calls.

if you think your call is secure, it may not be with someone like that. You could be giving your credit cards details thinking its secure.

Another thing that's important here, even if employee are dismissed on something like this, what to say that information is not used after. So dismissing someone should not be the end, their need to find out "what information was captured" ie take it to court.

Having a internal inquiry, you will not get all the answers or question asked. You need a lawyer not a manager to do the interview.
Title: Re: BT/OPENREACH Policy breach
Post by: delshay on February 16, 2016, 07:26:00 AM
Quote from: Akiko;804044
You wait until you loose your job to make this public, sounds like a case of a disgruntled ex-employee to me.

Loosing your main job/income is upsetting for anyone. Here you must be careful what you say, or it can be used against you.

In one of the videos, you will see me walking passed him with his tester attached to a set tags (not very clear) frezze the video at that point.

Imputing that information on the BT/OPENREACH database will identify the customer. Time of customer call will also be on  OPENREACH database & will also be on the customer bill.  ..Match the time & date of video & you have your first victim who's call was breached.  

In other words an investigation will put Video 2014 date & time/Block Tag Number/customer call bill & original Email together = victim.
 
The block & "tag" number alone identify the customer when imputed into BT/OPENREACH database and timing of the event does not really matter, as it is clear what is going on here, and the strange numbers of that file will match Email & customer bill when call is already in progress.

There's a maximum one hundred tags per block for that type, and not all one hundred tags are always used. So to help find the customer/victim you can also check how many calls were active at that time on that block, this will also help identify customer. This method could also be used on 2013 file, if investigation is done correctly.    

Email & Video time will not be absolute, as I have to stop & walk away from my main work area and go to my computer to send Email, but the date do match year 2014 only.

NOTE: video files year 2013 date was never release until now and does not match repeated Email sent, it was withheld by me due to court matter.

Met Police just need to check their file on me 2012/2013 their will find a exhibit. This exhibit is not in their possession, their just have to read that file carefully and from there, their will find an exhibit not in their possession. The 2013 video files the Met Police did have this during an investigation, but was not aware their had this 2013 video files. These files was also in court, but because it was not case related it was never revealed.

The Email state "I first notices this about 8 months ago", well it should be pointing to the 2013 files. I did not check the date of that file when Email was sent, so this was a Estimated guess, but now we know what it is referring too (2013 video Files).
Title: Re: BT/OPENREACH Policy breach
Post by: delshay on February 16, 2016, 05:25:07 PM
just to make it clear

IT'S THE AUDIO THAT IS THE MOST "IMPORTANT" FACTOR NOT THE VIDEO QUALITY.

You will also notice the Email sent was never reply to. The reason I think something like this does not get reply to, in writing, is because it is a sign of "Acknowledgement" ie it was received and they knew about this.

Acknowledgement did come in a form of phone call from Andy Parham made to my BT Mobile (077959 87701), a short time after very first Email was sent. If I remember correctly, it was in the morning, the very next day.   ...This will show-up on phone data log.

My BT/Mobile number will be disabled on or just after 6 May 2016.

If you need to contact me, please do via PM.
Title: Re: BT/OPENREACH Policy breach
Post by: delshay on February 17, 2016, 11:16:11 AM
Well what do you know. BT/OPENREACH are saying this is a radio. This is a complete lie, as I said they will do anything to defend themselves.

There are no radios on those blocks, "none whatsoever" there all customers lines.

If it is a radio as they so claim (complete lie).. then why did he leave the block at each stage when conversation had finished.  Radio stations rarely turn off, don't tell me he always pick a perfect moment to leave.  

When you go up against a giant like BT/OPENREACH they will make you look like a fool, and it looks like their have here with me.

Ok then lets say its a Radio. There is no such task for Frames Engineers to listen to Radio,
(ask anyone you see who works for them) and if so why in my whole 28 years in BT/OPENREACH I never receive such a task.

Radio lies. it's all lies I know what on the frame, I have been there years never came across one, and even if I did WHAT AM I DOING LISTENING TO RADIO, what BT/OPENREACH are trying to say we get paid to listen to radio. ..I don't think so.

I said this not the first time I have reported someone listening-in to customer conversation, so their got rid of the other person & kept this one on which BT/OPENREACH claims its a radio.

I am going back to Met Police again.

I have call-in someone else to look at this. ..sorry BT/OPENREACH no cover-ups.

 one other thing, I am there, BT/OPENREACH are not. ..so BT/OPENREACH have no say in this because if you are not there how can you say what is really happening. I can hear it clearly and it no radio.

if it is a radio as BT/OPENREACH claim, then no harm done if I broadcast it in the Fulham area on a PA system on the back of my bike.

BT/OPENREACH are reading this so.. WHAT ABOUT MY ASSULT, are you going to claim we was playing.

The case is still open what are they going to do, close it on 06 may 2016.
Title: Re: BT/OPENREACH Policy breach
Post by: delshay on February 17, 2016, 12:26:13 PM
I have call-in someone else to look at this.  ..sorry BT/OPENREACH no cover-ups.

one other thing, I am there BT/OPENREACH are not.   ..so BT/OPENREACH have no say in this because if you are not there how can you say what is really happening. I can hear it clearly and it no radio.

if it is a radio as BT/OPENREACH claim, then no harm done if I broadcast it in the Fulham area on a PA system on the back of my bike.

This is why I want to go to court.
Title: Re: BT/OPENREACH Policy breach
Post by: delshay on February 17, 2016, 04:50:08 PM
BT/OPENREACH has put out a statement, I have not seen it, but It is false.
I have got someone else to look into this claim, because what they are saying is just to protect themselves, and is a lie.

They are saying the data files are old. In my eyes that's good, as it shows just how long he's been tapping into customers lines.
Remember I am in one of the videos and I even walk pass him so I know clearly what I am hearing.  ..sorry BT/OPENREACH your claim is false. They goner have to prove what job type he was doing at that time & match it in all videos, and I am very confident what I am saying will not match up.
   
BT/OPENREACH are trying to cover this up, but wait till experts gets hold of those files.

if what BT/OPENREACH saying is true, then show the world proof & prove me wrong. Even if what BT/OPENREACH is saying is true, YOU STILL CAN'T DO THAT, he is still Interrupting a live line which is in use. This can cause "disruption" along with data corruption.

Your not supposed to intercept & capture data in that fashion for your own personal use. This is still a customer line which they are paying for including line rental.

So is BT/OPENREACH saying he is allowed this data for free.  ..I don'ts think so.   ...unless he is on a coop which he is clearly not, as no words are spoken into the hand held tester.

If BT/OPENREACH are saying he is allowed to put he's hand held tester on the line and listen in, If that was true why not do it from the street, or right outside the customer address.  ..What's the difference. Not a lot, as it is the same line rental just a different location.

So what BT/OPENREACH are saying does not wash. Pull another excuse so I can post it here and prove you wrong for all to see.
This is a crime & like the Met Police said when I dial 101, the Met Police said two managers are responsible.

BT/OPENREACH you are now protecting the two managers, because I sent another Email in the last 3 days explaining this.

MET POLICE: The two high ranking managers it is they "responsibility" when first informed. NOTE: There was already two Events of listening-in regardless of what BT/OPENREACH is claiming when first email was sent.

The first time I caught someone listening-in to customer call the high ranking manager took that responsibility and removed him from the company. He also did not claim it was something else, because he already knows what on the MDF. But when informing two high ranking managers nothing seems to have happened.

There are other events that was never logged.

And let me make it clear YOU STILL CAN'T DO THAT it's a "LIVE" in-progress line and must not be interfere with or intercepted for reasons given above.

UPDATE: only I can explain what is going on in all videos in great detail, BT/OPENREACH can't they are not there, their are just looking at a video & claiming its something else. In a court of law BT/OPENREACH have no say in this matter whatsoever, because you have to be present onsite witnessing wants going on, this applies to non logged events also, and only I and the person committing the offence can explain this.

BT/OPENREACH put out your statement in writing somewhere for all to see so I can prove you wrong. You can not view video and say this is happening, your not there I am.            

BT mobile has been disable.  ..proof their are aware.

If I lived near Fulham Exchange, the first thing I would do is ask BT/OPENREACH for a back dated phone bill to match those date & timed videos if I think that is your conversation, then take them to court.

It seem their are now aware of the data files also.   ...Let's see what happens in the next few days.

click tab bottom right page two.
Title: Re: BT/OPENREACH Policy breach
Post by: delshay on February 19, 2016, 10:49:02 PM
If I think I will broadcast this outside House Of Parliament, or even the Home Office & see what they think. There's a saying THE CAMERA NEVER LIES.

I am going to send those files to a independent Lab. I will put out leaflets in Fulham area asking everyone to ask for their Phone bill matching those dates and time after Lab report, if audio is clear enough.

Their are Extended Versions of some of those video files. Someone tried to destroy the exhibit (remotely), but what most people never knew, I do have the skill fix it. So the files you are seeing is what I was able to grab from the exhibit.

This work will be carried out early next month, but files already out, will be shipped to Lab, but I am sure someone will get there before me.

Let's find out who those customers are, after all,   ...that is someone having a conversation.

BT/OPENREACH will stay silent on this until more evidence is found probably awaiting customer(s) coming forward, for their sake let's hope customers are not identified. But I am here to help those customers.