Has anyone had trouble getting a refund from AmigaKit?

[garyg]

I ordered something from them in August and received it. Then I found I didn't need it and arranged to
send it back, which I did on Sept. 8th.

They have not acknowledged receiving it and do not respond to my inquiries asking about posting
a credit to my account (I would like to order something from them). I've even called them.

Has anyone else had problems with them, especially with returns?

Gary

[amigakit]

Hi,  the credit is applied already on your account- our server sent you an email confirming this.   You can apply this against the new item you wish to purchase.  Contact our Support for details (not sales).  Thanks

[garyg]

Thank you. It's too bad I had to complain in a public forum to get this response.

I never got the messag from your server;  FYI, just now t logged in and see no credit in
the Cart or My Account.

[beller]

Im still waiting for two orders..no emails.  Just says pending on the web page....

And I never receive emails and they don't get sorted to spam files...

[beller]

....and the next day I got emails saying my order was shipped!  Thanks Matthew!

[garyg]

It's now three weeks since my last post and I just visited the AmigaKit website again.
STILL no indication that my return has been credited to my account (nor did I ever receive
a notification to this effect from their server).

Gary

[AmiJIm]

Hello , i ordered some stuff from Amigakit about 2 months ago , and received it.Nowadays with Brexit and local Greek customs,we are going to have delivery problems,but truth to be told is that the total experience is good.

[BozzerBigD]

@garyg

Communicating with AmigaKit is always a bit hit and miss. I guess it is because they are very busy and have a lot resting on their shoulders.

I hope to have a CD32 compatible Joystick Switcher (or two) one day as the product is listed on their website (Ref: JOYMSESW2) and I've been told by them that they have the unpopulated boards but it's over a year since I enquired about the product's availability going forwards and it just seems to sit on the back-burner forever! :-(

I'm just paranoid about burning out my CIA chips at an Amiga meeting by hot swapping CD32 pads and mice! I hope to have their availability firmed up someday and to have some assurance that they'd contact me if they did become available. Still waiting. :-(

https://amigakit.amiga.store/automatic-mouse-joystick-switch-p-961.html

[Gryfon]

When I changed ISP I decided to use a webmail account, so I should never need to update my email address online again - in theory.

In practice I had no luck receiving emails from AmigaKit until I had added their domain to whitelists in the webmail settings first. Since then it’s been fine. But I’ve had the exact same problem with almost all my retro-related websites - including this one.

It’s a right pain in the arse and there’s not a lot AnigaKit can do about that.

[NinjaCyborg]

Yes they can, they need to fix the SPF and DMARC settings for their domains.