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AuthorTopic: Has anyone had trouble getting a refund from AmigaKit?  (Read 5249 times)

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Offline garyg

Has anyone had trouble getting a refund from AmigaKit?
« on: November 18, 2020, 12:49:55 AM »
I ordered something from them in August and received it. Then I found I didn't need it and arranged to
send it back, which I did on Sept. 8th.

They have not acknowledged receiving it and do not respond to my inquiries asking about posting
a credit to my account (I would like to order something from them). I've even called them.

Has anyone else had problems with them, especially with returns?

Gary
 

Offline amigakit

Re: Has anyone had trouble getting a refund from AmigaKit?
« Reply #1 on: November 18, 2020, 01:20:22 PM »
Hi,  the credit is applied already on your account- our server sent you an email confirming this.   You can apply this against the new item you wish to purchase.  Contact our Support for details (not sales).  Thanks
www.AmigaKit.com - Amiga Hardware/Software Dealer

New Products  --   Customer Help & Support -- @amigakit

USA Toll Free Order Tel: 1-888-698-6758
 

Offline garyg

Re: Has anyone had trouble getting a refund from AmigaKit?
« Reply #2 on: November 18, 2020, 06:06:39 PM »
Thank you. It's too bad I had to complain in a public forum to get this response.

I never got the messag from your server;  FYI, just now t logged in and see no credit in
the Cart or My Account.

Offline beller

Re: Has anyone had trouble getting a refund from AmigaKit?
« Reply #3 on: November 18, 2020, 07:40:05 PM »
Im still waiting for two orders..no emails.  Just says pending on the web page....

And I never receive emails and they don't get sorted to spam files...
 

Offline beller

Re: Has anyone had trouble getting a refund from AmigaKit?
« Reply #4 on: November 20, 2020, 10:29:12 PM »
....and the next day I got emails saying my order was shipped!  Thanks Matthew!
 

Offline garyg

Re: Has anyone had trouble getting a refund from AmigaKit?
« Reply #5 on: December 10, 2020, 02:17:54 AM »
It's now three weeks since my last post and I just visited the AmigaKit website again.
STILL no indication that my return has been credited to my account (nor did I ever receive
a notification to this effect from their server).

Gary

Offline AmiJIm

Re: Has anyone had trouble getting a refund from AmigaKit?
« Reply #6 on: December 27, 2021, 06:06:09 PM »
Hello , i ordered some stuff from Amigakit about 2 months ago , and received it.Nowadays with Brexit and local Greek customs,we are going to have delivery problems,but truth to be told is that the total experience is good.
 

Offline BozzerBigD

Re: Has anyone had trouble getting a refund from AmigaKit?
« Reply #7 on: December 27, 2021, 08:56:39 PM »
@garyg

Communicating with AmigaKit is always a bit hit and miss. I guess it is because they are very busy and have a lot resting on their shoulders.

I hope to have a CD32 compatible Joystick Switcher (or two) one day as the product is listed on their website (Ref: JOYMSESW2) and I've been told by them that they have the unpopulated boards but it's over a year since I enquired about the product's availability going forwards and it just seems to sit on the back-burner forever! :-(

I'm just paranoid about burning out my CIA chips at an Amiga meeting by hot swapping CD32 pads and mice! I hope to have their availability firmed up someday and to have some assurance that they'd contact me if they did become available. Still waiting. :-(

https://amigakit.amiga.store/automatic-mouse-joystick-switch-p-961.html
"Art challenges technology. Technology inspires the art."

John Lasseter, Co-Founder of Pixar Animation Studios
 

Offline Gryfon

Re: Has anyone had trouble getting a refund from AmigaKit?
« Reply #8 on: December 28, 2021, 02:03:16 PM »
When I changed ISP I decided to use a webmail account, so I should never need to update my email address online again - in theory.

In practice I had no luck receiving emails from AmigaKit until I had added their domain to whitelists in the webmail settings first. Since then it’s been fine. But I’ve had the exact same problem with almost all my retro-related websites - including this one.

It’s a right pain in the arse and there’s not a lot AnigaKit can do about that.
\\"We should take off and nuke the entire site from orbit.  It's the only way to be sure.\\" Ripley, Aliens
 

Offline NinjaCyborg

Re: Has anyone had trouble getting a refund from AmigaKit?
« Reply #9 on: December 30, 2021, 06:17:47 PM »
Yes they can, they need to fix the SPF and DMARC settings for their domains.
 
The following users thanked this post: Gryfon