Anyone know why the Hyperion page still charges VAT for those that live outside the EU?
Source
Only Hyperion's "fullfillment partner" will respond to that apparently.
#6
Not exactly an explanation, but I recently learned how complicated the VAT issue has become for services rendered and goods delivered both within the European Union and from the European Union to non-member states. In my opinion it is quite likely for a payment processor such Avangate to slip up here.
Within the European Union the VAT added on top of the net price used to be the rate current in the country from which it was sold. For example, with the seller in Germany the standard rate of 19% VAT rate would be applied to a customer in Denmark. This was changed recently, and now the VAT rate of the customer has to be applied to the net price, e.g. for a seller in Germany and the customer in Denmark, the standard rate of 25% would have to be applied. Sounds sufficiently complicated, and it certainly is (and gets more so because you have to keep track of the specific payments made and the taxes you charged on top of the net price). It gets more complicated still because of exceptions the individual countries apply to taxation. Luckily, these tend not to affect services and goods rendered through payments made through online service because this has been standardized.
It gets really tricky when you sell from the European Union to a non-member state such as Switzerland or Norway. Services and goods may be taxed differently or not at all, for example. So the buyer may have to pay import taxes on floppy disks and EPROMs, but not on the digital download which contains the same information as the floppy disks and EPROMs (or it might be a reduced tax rate).
There's plenty of opportunity for things to go wrong.
The payment portal thinks it's clever and uses geolocation on your IP. I disabled my VPN and it didn't charge me VAT.
It's been an hour though and I still haven't received a confirmation email let alone the actual OS files.
Patience isn't my strong point though lol
