I buy there for 3/4 years and I never had any problem.
When I have read the about the wrong VAT charge, I have checked my two invoices from this year and are ok. Also, I have tried to buy a Coccolino (as your example) at their web (but without finish the order) and the VAT calculations was ok. So I think it was a problem only with your purchase. Have you contact them to ask you about this problem?
They have always been professional people and very quick with my shipments.
Are you sure you are talking about the same store? :-?
ASB is great, I will buy next time at ASB Computer
