Amigakit and their customer service...

[amigakit]

We have stated that we will accept the drives back for a refund of the product price (but not the shipping costs).  

We were originally requested to refund the full price of the goods without customer even returning them to us (because they did not meet the customer's requirements).

The drives are not sold to accomodate third party tower systems- if we had known they were for an Infinitiv tower, we could have provided a compatible solution before shipping the items, at no extra cost to the customer. We are happy to provide bespoke customisations to products before dispatch.

We didn't expect to receive abusive/offensive emails from this customer.

[amigakit]

Thank you for your feedback.

After reviewing the product description, there are no amendments to be made IMHO.

The drives are clearly sold for the A600 and A1200 and that is exactly what they do.  Unfortunately, we can not exhaustively list every possible permeatation that these drives can possibly be used with (outside of the scope of what their advertised use is).  By nature, the Amiga market has a healthy home-brew DIY scene where A1200 are often fitted into many different third party tower systems.  

We encourage customers to contact us (email/fax/support ticket/phone call/pmail) and we will be happy to help answer technical queries.  

[amigakit]

Both Commodore and Escom used 'PC' modified drives (either through jumpering or hard wiring).  We have 11 different models and variations of drives from these companies that were supplied in Amigas over the years.

We have sold hundreds of our drives since 2004 and had no negative feedback from our customers.

We list them with the words "Brand new and guaranteed. Drive mechanism may vary." and that is accurate.

[amigakit]

These drives are not advertised for use in a tower system.

Before completing checkout, we ask customers to confirm they have read this message displayed:

"You must decide before ordering if the goods are suitable for your needs and the product is fit for the application that you are using it for. If you need further detailed information or have general queries about a product, contact us before placing an order. Check compatibility of the product carefully. We do not exhaustively publish product compatibility details on the website, so you may email us to check compatibility against individual configurations."

I don't believe we should go into exhaustive details regarding products as it confuses some customers.  We have to keep the correct balance between keeping the webstore factual and not making descriptions overly complicated with information.  Please take into consideration, that this query/complaint is the first that has transpired since we started selling the product in 2004 - that is the true barometer for how clear the description actually is to customers.  If you look at other Amiga dealer's websites, they adopt a simple/factual approach to product descriptions, entirely consistent with our webstore.

[amigakit]

@actung_bab

Items have variable shipping rates based on the weight of the package and destination address.  You can get a realtime estimate of the shipping costs by clicking the Shipping Estimate button at the bottom of each product page.  The website will ask for your Zip/Postal code and then provide a quotation.  Hope this helps!

Floppy drives are here:

http://amigakit.leamancomputing.com/catalog/product_info.php?products_id=106
http://amigakit.leamancomputing.com/catalog/product_info.php?products_id=294