amigakit wrote:
We have stated that we will accept the drives back for a refund of the product price (but not the shipping costs).
We were originally requested to refund the goods without customer returning them to us (because they did not meet the customer's requirements).
The drives are not sold to accomodate third party tower systems- if we had known they were for an Infinitiv tower, we could have provided a compatible solution before shipping the items, at no extra cost to the customer. We are happy to provide bespoke customisations to products before dispatch.
We didn't expect to receive abusive/offensive emails from this customer.
I work in retail here in the UK and that sounds reasonable and within consumer law (UK). It's a shame the drives didn't turn out to be right but in Painkiller's position, considering they needed to fit a particular case I would blame myself for not asking before ordering them. As a retailer it is very hard to cover every single base when offering goods for sale. Consumers will often presume things that never occur to yourself.
Cheers,
Rudi.
