Analogic Computers - The Stinker

[Cyberus]

Hyperspeed wrote:
Hmmm... I wonder if it'd be a good idea to send individual complaints
or some sort of parcel.

:-?
Like a letter bomb you mean?

[Cyberus]

GadgetMaster wrote:
Naa! That would be extreme.

Just something that says "Congratulation you have won" and inside have a smaller box with a smaller one inside that and so on until he last tiny box contains a small voucher worth 50 cents that can only be used in the US within 24 hrs. :-D

Or we could just send them one of Bloodline's socks...
:-)

[Cyberus]

amigakit wrote:
* Bad experiences are always documented- not the countless good transactions.

But that's what the customer is paying for!

[Cyberus]

I see your point - which is why, as you say, threads like this can be quite dangerous.

For example, misunderstandings arise, a small operation run by one person - well that person may be ill or go on holiday.

However, my personal experiences with companies, is that they will go out of their way to keep customers happy. If you complain, you will get an apology or even a gift voucher.

Of course, with the Amiga market, we are talking about a whole  different kettle of fish, because the customer base is so small, and the operations serving them are so small. It isn't as easy for them to bend over backwards for their customers.

[Cyberus]

I've written compliment letters too actually, but you're right, there are probably plenty of instances when I've had outstanding service and not bothered.

What I think a lot of businesses don't appreciate (although I'm sure a hell of a lot of them do, as well) is that, as you say, keeping your customers happy can pay dividends.

For example, garages. The garage I use to get my car serviced, was recommended to me by my dad. I went there, got charged peanuts for some pretty routine work that was carried out that day, and as a result I've sent three friends there to get their cars serviced. If only some businesses weren't so short sighted....