Analogic Computers - The Stinker

[Hyperspeed]

Do a search for Analogic on Amiga.org and you'll see that they are
still going but haven't a very good reputation at all.

I hope I can say this here since mentioning a bad service is far more
useful than reccomending a good one. It's like advising someone not to
get their hair cut with a serial killer barber.

:-D

They ripped me off big time in '95/96 and a lot of it was due to plain
incompetance and arrogance.

They are a small repair company in Kingston-upon-Thames that sell a
few OEM bits and pieces - don't expect after sales support or even the
correct goods to arrive or be repaired.

Bad news, please avoid.

[Hyperspeed]

They charged me 49.99 GBP to keep my A1200 for a few months and return
it without repair.

:-D

I visited their premises which is basically a tin shed on an
industrial car park, half of which is taken up by a courier van.

My Amiga came back covered in fingerprints, grease, worn screwholes
and the warranty sticker SUPERGLUED to the base. Yes, actual superglue
was used.

Wizard/Compute! fixed it for 29.99 GBP within 3 days.

I'm in two minds whether to write to the Office of Fair Trading about
them, despite it being 8-9yrs since the problem. If they have a
complaint on file it'll make the 2nd complaint all the more likely to
raise eyebrows.

And I'm pretty sure Analogic will earn themselves a few complaints!

:-(

Oh, and have you noticed something missing from their logo? Analog,
Logic, Analogic - Anal-Logic.

:-D

[Hyperspeed]

Hmmm... I wonder if it'd be a good idea to send individual complaints
or some sort of parcel.

It'll be interesting to see if any others notice this thread - the
more the merrier (to kick Analogic's derrier).

:-D :-D ;-)

[Hyperspeed]

Speaking of software that Analogic might write - you should have seen
their 2.5" hard disk installation software.

Here's a copy of the file list on that disk (you may have read this on
my other Anal-Logic thread):

An old trashcan (WB1.3 anyone!?)
DiskDoctor (Is that some sort of 1989 PD virus?)
ancient icons (and dodgily drawn ones)
d.rive definitions
drimve definitions
drive definitions
drive definitions1 (Errr... highly worrying)
yy (Why oh why)
Test/Who.info (A icon with peoples signatures on it)
Devs/Keymaps/dave (It's probably a Klingon character set)
STARTUP-SEQUENCEO (sounds spanish...)
t/version.number (Version dot number? For what! Why in T/ !?)
davesetup (Dave Clark Five)
formathdo (not a zero worryingly)


Also, on Wed 4th April 2001 the following advert appeared on Amibench:

raj@analogic.co.uk
RajShukla
London
Surrey
UK
Wanted : Large quantity of Amiga A1200 new or used computers or motherboards need
to be working.

When I referred to a 'parcel' I meant a bundle of complaints to The
Ofiice of Fair Trading. I can see the appeal of the alternative
though.

:-D :-D :-D

When I said to do a search on Amiga.org I meant for previous threads,
I don't think Analogic have advertised on Amiga.org before. They do
advertise with Google though when you do a search for memory.

PMC, AMIGAZ & BrianJHoskins - What say we organise a joint complaint
to the OFT with a claim for the amounts owed. I have kept a file on
them since '95/'96 so it's a long shot. The evidence is there though.

:-)

[Hyperspeed]

E-mailing them would give them a chance to think up more bull. I think
an under-the-radar approach would be best. Hit them when their pants
are down.

:-D :-D :-D

[Hyperspeed]

Sorry PMC, I just tried to message you using Amiga.org's forwarding system but it doesn't work on IBrowse2.3 or Voyager for some reason.

I've heard people saying it doesn't work on PC either!

:-D :-D :-D

I'll get the address for the OFT and Trading Standards tommorrow and paste them here. We can decide then if it's best to make a joint complaint or pursue things individually.

Personally I think a joint complaint would get more attention to the case as it would seem like fraud as opposed to a customer dispute.

:-)

[Hyperspeed]

Okay, it's the 9th anniversary of Analogic ripping me off so it's
time for a bit of payback.

If anyone would like to contribute towards a file heading for the
Office of Fair Trade, Trading Standards and possibly The Small Claims
Court then private-message me your details and we can get in touch.

Analogic are still in business so I might make enquiries about a
no-win, no-fee case.

Get in touch if you want justice done folks.

:-)

[Hyperspeed]

Well Analogic don't appear to be advertising or contributing to the
Amiga Community any more. They seem to be making their money from the
PC market so if I sue them I'll get money to spend at some Amiga.org
advertiser.

:-D

I'm serious about this and if the outcome is just their name being put
on the OFT shltlist then that's good enough for me. I don't want even
PC users having to go through such trauma as what they put me through.
It was like banging your head against a wall.

So does anyone want to private-msg me on Amiga.org to get a dossier
put forward to the Office of Fair Trading/Trading Standards?

How about a joint Small Claim action (£20 with no solicitor fees).

:-)

[Hyperspeed]

Anyone had any trouble with Amiga dealers lately? How healthy is the
brand new market for Amiga stuff?

Last time I bought new Amiga software it came on a CDR (Scanquix
5.4)...

Any knowledge on the whereabouts and dealings of Anal-Logic?

[Hyperspeed]

Congrats AmigaKit!

:-)