I see your point - which is why, as you say, threads like this can be quite dangerous.
For example, misunderstandings arise, a small operation run by one person - well that person may be ill or go on holiday.
However, my personal experiences with companies, is that they will go out of their way to keep customers happy. If you complain, you will get an apology or even a gift voucher.
Of course, with the Amiga market, we are talking about a whole different kettle of fish, because the customer base is so small, and the operations serving them are so small. It isn't as easy for them to bend over backwards for their customers.