I'll vouch for that!
Sold an item a while back. Buyer paid, then they (paypal AND ebay) froze the transaction as it seems the buyer had his account hacked. I contacted him and he said he definitely wanted the item.
Waited and waited. Paypal contacted me wanting my input. I logged in and my ONLY options were to refund his money.
Sent paypal an email explaining the situation and attaching the emails from the seller where he stated he still wanted the item. They totally ignored me.
Paypal refunded his money and charged ME for the service fees!
I relisted the item and have blocked that particular buyer. He can't control his stuff and I get screwed. Thanks, but no thanks.
Surprisingly enough, the relisted item actually sold for more, so in the end they did me a favor, but still, it's all about protecting the buyer.
Heck, a seller can't even post a negative feedback for a non-paying buyer. Seems that is retaliation. To me, it's letting other sellers to avoid the jerk!
Just my 2 cents tossed in.
Curtis
+1
especially these days, all the protection is for the buyer.