Thanks amigakit - not trying to throw shade here, it just wasn't clear to me how to follow up on my order and yes, I _did_ send to sales@ because the "Customer Support" hyperlink on the website routes people to a "Conditions of Use" page and simply defaulted to using what I found in the "Contact Info" section in the site's footer. Perhaps the link to email support@ could be made more clear?
It's also frankly a bit strange that I emailed sales@ which is advertised on the website and nobody responded or rerouted nor do you seem to have any indication that I've emailed. Do people check that email address at all?
In any case, condolences on the sheltering in place, I think some sort of proactive communication about orders being temporarily delayed is warranted, maybe a banner on the site so people don't get frustrated wondering where their money went.
Thanks.