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AuthorTopic: How long is reasonable to wait for AmigaKit to so much as acknowledge a customer  (Read 3480 times)

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Offline utri007

I'm sure that most of Amiga people are very patient and do understand that Amiga is not a million dollar business, but it would still require communiction.

I do not have a problem to wait, if seller is communicating! I'm prety sure that most of us think same way.
ACube Sam 440ep Flex 800mhz, 1gb ram and 240gb hd and OS4.1FE
A1200 Micronic tower, OS3.9, Apollo 060 66mhz, xPert Merlin, Delfina Lite and Micronic Scandy, 500Gb hd, 66mb ram, DVD-burner and WLAN.
A1200 desktop, OS3.9, Blizzard 060 66mhz, 66mb ram, Ide Fix Express with 160Gb HD and WLAN
A500 OS2.1, GVP+HD8 with 4mb ram, 1mb chip ram and 4gb HD
Commodore CDTV KS3.1, 1mb chip, 4mb fast ram and IDE HD
 

Offline amigakit

Amiga is a specialist niche market.  Many of the items we sell we manufacture in house.  At the moment supplies are slower to us due to worldwide pandemic, staff isolating and of course other factors such as Brexit.  We apologise for any delays to any customer orders and will try to mitigate any problems at the earliest opportunity.

www.AmigaKit.com - Amiga Hardware/Software Dealer

New Products  --   Customer Help & Support -- @amigakit

USA Toll Free Order Tel: 1-888-698-6758
 

Offline esc

Please explain to me how any of the following items are manufactured in house and require over a month and half to cobble together:

SCSI cable
Floppy cable
Voodoo exhaust fan
IDE Cable
EasyNet PCI card
 

Offline amigakit

Hi

Sorry for the delay- your order has been further complicated because you opened a PP dispute and the funds have been frozen.  If you contact us again on Tuesday after the Easter holidays we can advise on shipping and the order's unallocated frozen funds.

The Blizzard PPC SCSI cable is a specialist item we assemble in house- you will notice that no other resellers stock this item because it is not an off the shelf product.  We had some staff off work self-isolating which gave us a backlog on assembly.  However we have now almost caught up on the backlog.

www.AmigaKit.com - Amiga Hardware/Software Dealer

New Products  --   Customer Help & Support -- @amigakit

USA Toll Free Order Tel: 1-888-698-6758
 

Offline utri007

About this communication "thing", do you understand that most of it could be automated? So that anyone would not need remeber anything?
ACube Sam 440ep Flex 800mhz, 1gb ram and 240gb hd and OS4.1FE
A1200 Micronic tower, OS3.9, Apollo 060 66mhz, xPert Merlin, Delfina Lite and Micronic Scandy, 500Gb hd, 66mb ram, DVD-burner and WLAN.
A1200 desktop, OS3.9, Blizzard 060 66mhz, 66mb ram, Ide Fix Express with 160Gb HD and WLAN
A500 OS2.1, GVP+HD8 with 4mb ram, 1mb chip ram and 4gb HD
Commodore CDTV KS3.1, 1mb chip, 4mb fast ram and IDE HD
 

Offline Kremlar

Quote
It's also frankly a bit strange that I emailed sales@ which is advertised on the website and nobody responded or rerouted nor do you seem to have any indication that I've emailed. Do people check that email address at all? :P

This is AmigaKit's passive aggressive way of putting blame on you, the customer.  Yes it's your fault because you emailed sales@ instead of support@, even though it's the same guy opening both mailboxes.  It's not like you had a sales question.  Oh wait, you did.

Also this:
Quote
Sorry for the delay- your order has been further complicated because you opened a PP dispute and the funds have been frozen.

Again, your fault for opening up a case with PayPal after only a month and a half of waiting.

It's too bad, this is a recurring issue with AmigaKit - I see threads with the same complaints over and over again.  They seem like the type of company I would like to support, guys I'd probably get along with if I met at an Amiga show, but they seem incredibly disorganized with terrible communication skills and bad customer service.
« Last Edit: April 02, 2021, 10:25:49 PM by Kremlar »
 

Offline amigakit

@Kremlar

We serve many customers weekly and the vast majority are satisfied.    The minority who we don’t meet their expectations we adjust our operations for future.   In June we have been serving this community for seventeen years.  We hope that your past orders with us were satisfactory.
www.AmigaKit.com - Amiga Hardware/Software Dealer

New Products  --   Customer Help & Support -- @amigakit

USA Toll Free Order Tel: 1-888-698-6758
 

Offline Kremlar

Of course you have many happy customers.  What seems bothersome to most people is the type of problems the unhappy customers do have.  People waiting forever for items they've ordered or items they've sent in for service with no communication from AmigaKit.  They submit tickets, send emails - no response.  Then they post to the public forums and get a response, always with an odd excuse as to why they weren't successful at obtaining a response from you prior.

I run a business myself and have for 20 years now.  My business has been extremely busy for all 20 years, especially the last 5.  Not once will you hear one of my customers complain an email or call they made to me went unanswered. 

You say it's a niche market as some sort of an excuse, yet say you work full time and are busy servicing a large # of customers.  You can't have it both ways.

My advice:  answer your emails.  Your customer's time is more valuable than yours.  No one likes going unheard.  Hire some lacky from the forum to help answer your emails if you need to - markets like this always have people willing to work cheap "for the cause".  Working remotely is not an excuse to not answer emails.  I can answer my emails from the toilet if I need to (and sometimes I do!).  The whole world has been quarantining for various parts of the past year.  Good companies have adapted.

Offline QuikSanz

Matthew Leeman a come a long way from a brick and mortar store in the Pacific NW since long ago and could prolly use a break. Must be getting but can't fault him for drive. Current management can be a bit um, uneven, but so it is what is is. I buy from who's got it. amigastore.eu or amigakit.com, don't care really.
 

Offline RetroPassion

Spoken to Chris directly and resolved. :-)


Quote
Amigapassion does exactly what Amigakit was being accuesed of and its OK.

Can you clarify what you mean by this?

Thanks!

RetroPassion (formerly known as AmigaPassion) :-)

« Last Edit: April 30, 2021, 05:31:10 PM by RetroPassion »
Offering complete Amiga recapping  services including add-ons, mods. We also cater for other makes and models of consoles and computers.
 

Offline RetroPassion

We can see both Matthew and Chris have logged on to the forum since my request for clarification and no reply, we have now contacted them via the contact us page for clarification.
Offering complete Amiga recapping  services including add-ons, mods. We also cater for other makes and models of consoles and computers.
 

Offline NinjaCyborg

I thought he is in Wales