Amiga.org
Amiga computer related discussion => General chat about Amiga topics => Topic started by: Jeff on December 02, 2022, 04:26:37 AM
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If the X5000 was poorly handed it should have shown in the package, if it was damaged you should have refused it.
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This is situation in Amiga land. There are no million dollar companies and support is what small companies can do. I understand it his not a good situation, but all you can do is wait.
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@Jeff
I hope that Amedia/Aeon will step up to the plate and resolve this issue.
They should keep you updated and repair the board or refund your money, rather than telling you to stop harrassing them.
Tiny companies operating in a tiny market is not a valid excuse for poor customer service, especially considering they are charging top dollar for a very rare commodity.
:(
redfox
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Computers for the masses not the classes! A Commodore rule broken by NG AmigaOnes! I wish you well but why put yourself in this situation? Can you claim using any consumer rights laws?
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Well there is no excuse for not answering emails. That’s just bad business and poor customer service.
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@Jeff
This is one last attempt at reaching out to see if anyone in the greater Amiga community can give any help or ideas to a 30+ year Amiga user that would help resolve this situation with an amicable solution.
Yeah, that was the "help". Use your consumer rights. They've accepted the goods back as faulty so surely you can demand a refund if they can't repair it! Go to a Citizens Advice Bureau or write in to a Watchdog type TV show to pressure them into doing the right thing!
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Jeff,
I am in the US too. I purchased an X5040 and memory from them in the beginning of June. It took until the first week of August to just get my MB. They were very responsive to me. To my knowledge there is only Franck and Laurent. I didn't quite understand the whole distribution of the MB because they were waiting for A-Eon to send it to them in France from the UK. I don't understand why Amigakit doesn't sell them directly. I didn't think it was ever going to happen. They were also very helpful setting the OS up as it the 5040 requires a different OS4.1 image than the 5020s for some reason. They did not ask for payment until they received and tested the MB.
I really hope they come through for you as they did me. One reason I didn't buy a complete system from them was because of shipping damage from size and weight. I have had good luck with boards shipped from UK, Poland, Germany, and France. For what it is worth, Amigakit wouldn't respond to me for over a year on a $200 order I placed. They finally shipped it after a year and a half. I don't sometimes understand our friends across the pond.
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I know it doesn't help to say the level of service is inexcusable. I can only imagine how frustrating it must be. The test of reasonableness has well and truly passed and gone, but your legal options are 'limited to none' in the EU for non-EU people. I can understand the dilemma; If it's known and accepted that the damage was in transit it would come down to insurance of the logistics company or the retailer to get a replacement. I assume that avenue has been tried unsuccessfully.
Part of me is thinking if I was in your boat and as frustrated, I might try something crazy (perhaps stupid) like order another X5000 using AmEx or another purchase guaranteed card (If possible) and when it arrives in good order, take credit card refund proceedings for being charged for a product you already paid for. Or doesn't work. If successful, you just return the product at your cost (You know which one to return).
Big risk. I definitely can't say you should do that. It's something I would think about in a rage of frustration. Please accept this advice as desperate, crazy advice to be discounted as such.
Good luck
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There is legislation in Europe dubbed Rome II (Rome 2) where a seller which sells abroad has to decide whether they sell according to the laws of the country of seller, or the buyer. If not stated, the laws of the seller's country apply.
There is buyer protection in France (I've had to use it, based in the UK) but I can't remember the specifics.
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Hi Jeff,
I feel sorry for you. It must be a horrible situation. :-( I hope that the board will be repaired quickly or that they will send you a replacement.
Have done a little research, which I hope might be of help.
I discovered this webpage on Europa.eu:
https://europa.eu/youreurope/citizens/consumers/shopping/shopping-consumer-rights/index_en.htm#
I clicked the appropriate buttons - for example that the item was bought new Online, from a retailer and so forth. You can do the same and find out what rights you have. Here is an excerpt of what I got as a reply:
If goods you bought anywhere in the EU turn out to be faulty or do not look or work as advertised, the seller must repair or replace them free of charge or give you a price reduction or a full refund. You can usually only ask for a partial or full refund when it is not possible to repair or replace the goods.
Under EU consumer rules you always have the right to a 2-year minimum guarantee at no cost, regardless of whether you bought your goods in a shop, online or through distance selling, such as from a catalogue or by telephone. This 2-year guarantee is your minimum right, however national rules in your country may give you extra protection.
and...
If your goods break within the first year, it is assumed that the problem existed when you received the goods, unless the trader can prove otherwise. Therefore, you have the right to have the goods repaired or replaced free of charge, or if this turns out to be too difficult or costly, you may be offered a price reduction (on your original purchase) or your money back.
In some countries, you may have the right to choose freely between these different options. The trader always has to provide a solution. In some EU countries you also have the right to request a solution from the manufacturer.
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