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AuthorTopic: Amigakit and their customer service...  (Read 22394 times)

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Offline Painkiller

Amigakit and their customer service...
« on: December 29, 2008, 03:30:30 PM »
I got fedup with Amigakit.eu today.

I ordered two Amiga Internal Floppy Drive (A1200/A600) from them ofcourse expecting to get original Amiga floppy drives, but what do I get instead... I get modified PC drives that I could have done myself and none of them fits to my Infinitiv Tower, which should work with original amiga drives.

Nowhere was it mentioned that these drives are modified PC and yet Amigakit refuses to refund me or addmit their mispresentation of their item. They should be upfront that these are modified PC drives. Would have saved me over 40 euros. Even if they magically decide to refund me it doesn't really mean much as it costs me almost 40 euros to ship them back and they said they refund shipping fees.

I could be fine if they could even give me a 20 euros for these drives without sending them back...


 :madashell:  :madashell:  :madashell:  :madashell:  :madashell:  :pissed:  :pissed:  :pissed:  :pissed:  :pissed:
 

Offline ffastback

Re: Amigakit and their customer service...
« Reply #1 on: December 29, 2008, 03:38:40 PM »
The site says:

Quote
Brand new and guaranteed. Drive mechanism may vary.


Is there any source of *new* Amiga branded or built-as from the factory Amiga only drives in 2008?  Also maybe some people don't know how or don't want to modify PC drives themselves?  (I'm asking as I have no idea).
 

Offline Colani1200

Re: Amigakit and their customer service...
« Reply #2 on: December 29, 2008, 03:42:20 PM »
- Do the drives read NDOS disks (games and the like)?
- Does the eject button fit in the A1200?
 

Offline mongo

Re: Amigakit and their customer service...
« Reply #3 on: December 29, 2008, 03:44:00 PM »
Quote

ffastback wrote:
The site says:

Quote
Brand new and guaranteed. Drive mechanism may vary.


Is there any source of *new* Amiga branded or built-as from the factory Amiga only drives in 2008?  


If there isn't, the site should say "Amiga compatible internal 3.5" floppy disk drive for the Amiga A1200 or A600.", not "Amiga internal 3.5" floppy disk drive for the Amiga A1200 or A600."
 

Offline Painkiller

Re: Amigakit and their customer service...
« Reply #4 on: December 29, 2008, 03:50:11 PM »
Quote
If there isn't, the site should say "Amiga compatible internal 3.5" floppy disk drive for the Amiga A1200 or A600.", not "Amiga internal 3.5" floppy disk drive for the Amiga A1200 or A600."


Thank you for understanding my point :) They even seem to have "new" A1200 systems at stock so I assumed these are old stock all which would qualify as brand new if never used or opened from the package.
 

Offline ffastback

Re: Amigakit and their customer service...
« Reply #5 on: December 29, 2008, 03:56:27 PM »
Quote

mongo wrote:

If there isn't, the site should say "Amiga compatible internal 3.5" floppy disk drive for the Amiga A1200 or A600.", not "Amiga internal 3.5" floppy disk drive for the Amiga A1200 or A600."


Probably should for the utmost clarification.  But it does say the mechanism may vary which seems to indicate that. We are talking about 16 year old machines here.  Like I said though I don't know much about these drives in the first place, so maybe my idea on what the expectation should be is off.
 

Offline Painkiller

Re: Amigakit and their customer service...
« Reply #6 on: December 29, 2008, 04:00:50 PM »
Drive mechanism can vary in original Amigas also, but they weren't just simple PC drive "hack" jobs like this drive is.
 

Offline ffastback

Re: Amigakit and their customer service...
« Reply #7 on: December 29, 2008, 04:06:58 PM »
Quote

They even seem to have "new" A1200 systems at stock so I assumed these are old stock all which would qualify as brand new if never used or opened from the package.


They state those new 1200s are NOS though.  Which they don't on the floppy drives.  Seems you both could have done better, you should not have assumed.  And Amigakit could have been a little bit clearer on their webpage.
 

Offline weirdami

Re: Amigakit and their customer service...
« Reply #8 on: December 29, 2008, 04:34:49 PM »
mechanism isn't the same as form-factor.
----
Binding Polymer: Keeping you together since 1892.
 

Offline Dwyloc

Re: Amigakit and their customer service...
« Reply #9 on: December 29, 2008, 04:37:33 PM »
The last Amiga A1200 made by Amiga Technologies also used modified PC driver rather than Amiga ones so its possible that is what you have been supplied.

As such they would be real A600/A1200 drives just to the same as the Commodore supplied ones, not that that really helps you.
Sam440ep 667mhz 512megs OS4.1
Minimig, 4MB RAM, ARM add-on board
Amiga 1200 Eyetech mk4 Tower, Blizzard 1240 040/40 32MB Fast ram, IDEFix Express mk2, mediatorSX pci, Voodoo3 PCI, PCI network card, OS3.9 BB2.
 

Offline Darrin

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Re: Amigakit and their customer service...
« Reply #10 on: December 29, 2008, 04:39:42 PM »
I'm not familiar with the Infinitiv tower (I have a abould of Elbox towers), so why don't they fit?

In fairness, their ad does state A1200/A600 internal which suggests that the fit inside the A1200 and A600 desktops, but what stops them being mounted in your tower?  Are they longer or just don't fit the faceplate?
A2000, A3000, 2 x A1200T, A1200, A4000Tower & Mediator, CD32, VIC-20, C64, C128, C128D, PET 8032, Minimig & ARM, C-One, FPGA Arcade... and AmigaOne X1000.
 

Offline ffastback

Re: Amigakit and their customer service...
« Reply #11 on: December 29, 2008, 04:40:25 PM »
Quote

weirdami wrote:
mechanism isn't the same as form-factor.


Based on how its written I would say these drives should be expected to fit A600 and A1200 cases perfectly.  If not thats a big problem.  In this case this user has a third party case it sounds like.

 

Offline Darrin

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Re: Amigakit and their customer service...
« Reply #12 on: December 29, 2008, 04:42:09 PM »
A2000, A3000, 2 x A1200T, A1200, A4000Tower & Mediator, CD32, VIC-20, C64, C128, C128D, PET 8032, Minimig & ARM, C-One, FPGA Arcade... and AmigaOne X1000.
 

Offline ffastback

Re: Amigakit and their customer service...
« Reply #13 on: December 29, 2008, 04:52:05 PM »
Quote

Darrin wrote:
Surely this would have been the option for you:

http://amigakit.leamancomputing.com/catalog/product_info.php?cPath=28&products_id=106


Nice its even cheaper than what he originally bought.   :-D
 

Offline Painkiller

Re: Amigakit and their customer service...
« Reply #14 on: December 29, 2008, 04:54:43 PM »
Quote

Darrin wrote:
Surely this would have been the option for you:

http://amigakit.leamancomputing.com/catalog/product_info.php?cPath=28&products_id=106


Nope Infinitiv Tower doesn't accept standard 3.5" floppy drives with faceplate, atleast not mine :( the eject button is the problem (Infinitiv tower has its own faceplate with own eject button and dust shield, to my understanding the eject button is placed to that it would fit perfectly to a original Amiga floppy drive). After little digging could be that original A1200 Panasonic drive is the only one that fits perfectly. Doesn't really matter if I would have gotten an original Amiga drive then fine my mistake if it didn't fit, but surely I wouldn't have wasted my money one these when I have countless of PC drives at my home that can easily be modified... I expected original A1200 drive and I didn't get one.

The real problem here is that Amigakit isn't willing to compensate me in any way.