Amiga lynch mob part II

I think it is a good idea to let everyone know, so they can defend their interest, that a few months ago I ordered an Amiga 1200 NTSC Motherboard from Vesalia. The board I got was totally dead. However, I was able to salvage the 3.1 ROMs that were on it and upgrade one of the other machines I have so it is not a complete loss.

As I am in Canada and they are in germany, it is out of the question I call/fax them. I did write emails to both their sales and tech support about this and got no replies ever.

The Buddha controller I got in the same order works just fine.

Nonetheless, it is very clear I will never order anything from them again.

[X-ray]

I would just use Skype to phone them. Dead products = phone call.

[Ral-Clan]

Eslapion,

I am surprised.  I thought that Vesalia offered a warranty on their A1200 boards?

ral-clan wrote:
Eslapion,

I am surprised.  I thought that Vesalia offered a warranty on their A1200 boards?

Seems they have no intention of honoring it... At least I got to salvage the ROMs. And the Buddha, I must admit, is great.

[humppa]

As I am in Canada and they are in germany, it is out of the question I call/fax them.

Why?

[T_Bone]

eslapion wrote:

ral-clan wrote:
Eslapion,

I am surprised.  I thought that Vesalia offered a warranty on their A1200 boards?

Seems they have no intention of honoring it...

You might have to actually contact them and let them know your 1200 doesn't work before you can judge their lack of response...

Email's a toy, send them a letter. :-)

[odin]

Why does everyone have so much problems using a telephone? E-mail is NOT a medium one can rely on.

[guru-666]

@eslapion
you need to call, also if the board was not working, you should not have removed the roms, you should have just sent it back.
I dunno, what have you done to resolve this so far.  Sent an e-mail. how much time has past?
 

[motorollin]

You shouldn't have to call them at your expense if the product is faulty. They should read their emails and respond to them!

--
moto

[odin]

Reality appears to be different though, besides calling internationally with VoIP programs costs next to nothing.

[motorollin]

That's not the point. If they have a support email address then one would expect them to respond to emails sent to it. Failing to do so is very poor service.

--
moto

humppa wrote:

As I am in Canada and they are in germany, it is out of the question I call/fax them.

Why?

Because I will NOT spend more $$$ for that.

motorollin wrote:
You shouldn't have to call them at your expense if the product is faulty. They should read their emails and respond to them!

--
moto

Precisely my point.

odin wrote:
Why does everyone have so much problems using a telephone? E-mail is NOT a medium one can rely on.

email is a very reliable medium when somebody cares to READ them.

[humppa]

Because I will NOT spend more $$$ for that.

Ok, apparently you prefer whining in the forums instead and chose to deliberately ignore the most common way to solve "problems" with companies: call the guys.