i can double that
i have ordered 2nd time now. for the last order i phoned them, because i wanted to know, if the d-box 1200 has a pc or amiga keyboard interface... as i was in email contact a few minutes before and wrote something about his shop, he immediatly picked up the point of the email and it ended up with more than a half hour of introduction in the amiga history and present with detailed information about whats going on in the hardware manufacturers scene (including detailed information about which chips are hard to get ;-) ) and several other stuff...
that was really funny... and yeah, after more than half an hour i got the information i needed :-D
it was pretty obvious, that this guy runs his shop not because of making big profit, he runs it because he loves amiga